Customer Care Professional | 信用卡會員服務顧問
- 台北市松山區
- 經歷不拘
- 大學
You Lead the Way. We've Got Your Back. Working from our office in Taipei, you will service Premium Customers in Taiwan and speak fluently to our card members in Mandarin • Deliver extraordinary care, on calls, to a wide range of American Express customers with a variety of requests • Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible • Meet and exceed quality goals, compliance regulations and productivity targets • Document necessary information • Re-prioritize to adapt to the ever changing environment • 透過電話以清晰、流利中英文，為美國運通信用卡/簽帳卡頂級卡會員服務 • 透過電話服務，妥善處理卡會員多元化需求、傳遞產品優惠權益、提供卓越貼心服務 • 有效解決卡會員的問題與諮詢、主動積極尋求雙贏的解決方案，盡可能於與卡會員第一次通話即完成需求、解決問題 • 傾聽並理解客戶卡會員的反饋、反映及抱怨 • 熟悉內部系統與作業流程、達成客戶滿意度目標、遵守法規與公司營運品質 • 嚴謹慎、完整地記錄必要訊息、追蹤並完成卡會員之需求 • 能彈性調整工作優先順序 • Able to converse fluently in Mandarin language and strong verbal communication skills • Have relevant experience in Customer Service, Sales or Hospitality industry • Fresh graduates are welcome to apply! • Flexible to work in rotational shift • Demonstrate personal excellence by remaining positive in difficult situations • Display a passion to serve by delivering extraordinary service in every interaction with our customers • The ability to work in a fast paced environment as well as multitask and re-prioritize on a regular basis • Strong interpersonal, communication and listening skills • Strong verbal and written communication skills • Excellent negotiation, influential and resourceful skills • Analytical and problem solving skills with strong attention to detail • 精通中文、基本英文會話；口語表達清晰、流暢 • 兩年以上客戶服務相關經驗 • 能彈性調整配合輪班工作 • 具抗壓性、積極、正向、熱情 • 展現具服務熱誠情、樂於學習、願意接受挑戰、喜愛團隊合作 • 能適應在快速變化的環境並有能力彈性調整工作順序 • 善於聆聽與並具良好的人際溝通技巧 • 具備細心、耐心與應變能力 • 歡迎大學應屆畢業生申請 • 此梯次的到職時間為2024年12月09日（星期一）