MAIN DUTIES & RESPONSIBILITIES:
1. End User support
Assists staff and students with first-level technical support, both in the tech support centre, through remote device access and in classrooms, offices and other rooms with technical facilities.
Provisions first-level, end-user hardware support for desktop, laptop and tablet devices.
Provisions first-level software and web tool support.
Provisions first-level network connectivity support.
Provisions first-level support for interactive display and video conferencing technologies.
Provides first-class support that encapsulates all IT devices, installation, setup, troubleshooting and on-going maintenance.
Sets up equipment such as laptops, data projectors, portable displays, sound systems and other specialist IT equipment, ensuring that systems are ready for use and operating correctly.
Maintains support tickets in the WebHelpdesk ticket management system.
Performs ongoing maintenance on IT equipment.
Maintains master images and deployment software.
Installs computer hardware and software as and when required.
Supports the implementation of the Windows Management System, Desktops, Laptops and other devices.
Provides 1 to 1 programme support including but not limited to manning the Helpdesk.
2. Maintenance
Detects, diagnoses and resolves computer, printer and peripheral device faults.
Ensures proper maintenance of all computers, printers, and peripherals at the EPC as defined in annual maintenance plans.
Ensures proper IT security according to IT policy, e.g. update of EndPoint services.
Assists with the maintenance of software, OS installation and deployment.
3. Administration
Contributes actively to the maintenance and action of an effective web Helpdesk system, ensuring that tasks are logged, and effective feedback promptly provided.
Contributes actively to IT assets inventory management by ensuring the asset tracking schedule is monitored and kept up-to-date.
Maintains documentation to reflect current updates.
Develops documentation for new processes and shares these with colleagues.
Oversees the management of Toner & Ink Cartridge consumables in liaison with the IT Officer.
4. Safety Compliance
Monitors and achieves efficient organisation of the work and storage areas and ensures cleanliness, safety and security.
Maintains confidentiality of information acquired in the course of undertaking duties for the IT department.
5. Other Responsibilities
Undertaking duties as the Line Manager or Director of IT may reasonably request.
Adhering to established safeguarding procedures at TES.
Keeping up to date with the latest technologies, undertaking available training opportunities and demonstrating a commitment to continuous professional development.
Contributing to the ethos of the school, in all areas of contact and responsibility, in relationships with staff and students by working collaboratively with others to achieve the agreed aims of the school.
Provide training and assistance to staff and students on new technologies, software applications, and IT best practices.
Communicate effectively with all levels of school staff, external vendors, and IT service providers to support and advance the school's technology goals.
Flexibility to operate across two campuses where there is a need.
