1. Conclude product roadmap and portfolio from headquarters, negotiate and plan the right service model to maximize the customer satisfaction with optimized cost worldwide.
2. Serve as a strong service model and cost adviser to HQ BU, TPM, and local sales team; be the focal point for service issue resolution.
3. Perform service cost variance analysis of actual and planned reports on a monthly basis, utilizing insightful financial and repair data to prioritize team efforts on reducing service costs and risk recovery.
4. Manage service metrics relating to service level compliance and operational effectiveness, ensuring that the correct support teams are assigned and responding in a timely manner.