About the Job:
My aim is to create a positive experience for our customers, so they will want to return and shop with us again. I use the IKEA tools and expertise of my colleagues to support the store in achieving this.
工作目標：
善用IKEA的購物工具以及工作夥伴的專業知識為所有的顧客創造良好的購物體驗，並且讓顧客願意再度光臨。
About the assignment:
1. Spending as much of my working time as possible in my area of responsibility supporting and coaching my co-workers to ensure customers leave with a positive impression of the IKEA store and want to come back and shop more frequently with us.
工作職責範圍為支持並帶領工作夥伴，發展團隊員工潛能，確保顧客有愉快的購物體驗，對IKEA分店留下良好印象，讓顧客願意持續來店購物。
2. Following up on the department action plan and taking action to ensure we are continually focused on achieving the agreed goals.
跟進部門行動計劃並採取行動，確保我們不斷專注於實現商定的目標。
3. Ensuring my IKEA store is a safe and secure environment at all times for visitors and co- workers.
確保IKEA分店、顧客、員工任何時刻都擁有安全的環境。
4. I optimize the relationship with our customers in order to increase customer satisfaction thereby driving sales growth and sustained long-term profitability.
優化與客戶的關係，以提高客戶滿意度，從而推動銷售成長和持續的長期盈利能力。
5. I actively seek, and act on, customer feedback in order to make continuous improvements to our service.
積極尋求客戶反饋並採取行動，以不斷改進我們的服務。
6. Through my own example, I actively work to secure the IKEA culture by maintaining specific focus on togetherness, simplicity, constantly being on the way, cost consciousness and accepting and delegating responsibility.
在工作時以身作則，聚焦於同心協力、簡單原則、成本意識，積極致力於確保IKEA文化持續進行，並且接受與委派任務。
7. I ensure the right number of co-workers is in the right place at the right time to serve our customers and run the department successfully.
確保現場隨時有足夠的人力，為我們的客戶服務及維持部門營運。
8. I understand the impact of my actions on the financial results of my area and know which results I have influence over and how to balance this with the needs of customers.
了解個人行為對所在區域帶來的財務結果影響，以及如何平衡財務與客戶的需求。
9.Manage playroom/MPU.
協助管理兒童遊戲區/自提櫃台。
