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As a Field Service Engineer for Electrification Business Area in Taipei City, Kaohsiung, Taichung, Taiwan, you will be responsible for executing service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Delivering quality customer service to satisfy customers.
Your responsibilities
• As a Field Service Engineer for Electrification Business Area in Taipei City, Kaohsiung, Taichung, Taiwan, you will be responsible for executing service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Delivering quality customer service to satisfy customers.
• Contributing to customer satisfaction by planning and executing service work as per customer order and expectation(s)
• Displaying clear understanding of sense of urgency and care in their own area of responsibility
• Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations
• Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and utilizing the local practices to notify the account team about the opportunities
• Performing field service tasks, identifies technical issues, and performs analysis through remote or on-site activity in service categories and products for which they are certified to perform
• Planning and executing work on a first-time right approach with customers, and ensures the job is done on time
• Identifying improvement needs and potential solutions for them in the ways of working
• Troubleshooting equipment/process failures, requests proactive corrective actions, and making recommendations to avoid such issues in the future
• Preparing all documents and customer reports to be signed by the customer representative.
