About the role:
To enhance support for the Facility Manager and serve as the main point of contact for local stakeholders, it is essential to possess a deep understanding of their requirements and promptly address them by efficiently coordinating all facilities and services. The objective is to not only meet but exceed the service level agreements with customers. To deliver assignments effectively, it is crucial to apply industry best practices and employ the most efficient methodologies, processes, technologies, and work practices. These initiatives should be aligned with the client's business strategies, site requirements, and standards as well as comply with local regulations, JLL policies, and customer guidelines.
What this job involves:
[Facility Management Planning and Oversight]:
1. Support FM in developing facility management plans and overseeing service providers.
2. Source, select, contract, oversee, and manage service providers or on-site staff.
3. Maintain service standards, including Helpdesk, mailroom, housekeeping, employee services, and F&B areas.
4. Coordinate maintenance schedules and supervise workers for central office environments.
5. Implement technology for automated processes and perform site inspections.
6. Conduct monthly site inspections and daily patrols to identify and resolve issues proactively.
[Project Management]:
1. Manage small projects independently, including space upgrades, refurbishments, Lab/Shielding Room establishment, and internal relocations. Provide expert advice on air and power consumption, floor loading, and EHS matters to stakeholders.
2. Handle other delegated tasks from FM leads.
[Client and User Satisfaction]:
1. Support the Facilities Lead in implementing programs for client and user satisfaction.
[Vendor and Stakeholder Management]:
1. Foster effective communication between Facility Manager, JLL personnel, and vendors.
2. Collaborate with stakeholders to handle small projects and oversee delegated tasks within the FM department/realm.
[Landlord Relations and Reporting]:
1. Cultivate positive relationships with landlords, enhance service delivery, and ensure accurate and prompt reporting.