You Lead the Way. We've Got Your Back.
Working from our office in Taipei, you will service Premium Customers in Taiwan and speak fluently to our card members in Mandarin
• Deliver extraordinary care, on calls, to a wide range of American Express customers with a variety of requests
• Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible
• Meet and exceed quality goals, compliance regulations and productivity targets
• Document necessary information
• Re-prioritize to adapt to the ever changing environment
• 透過電話以清晰、流利中英文，為美國運通信用卡/簽帳卡頂級卡會員服務
• 透過電話服務，妥善處理卡會員多元化需求、傳遞產品優惠權益、提供卓越貼心服務
• 有效解決卡會員的問題與諮詢、主動積極尋求雙贏的解決方案，盡可能於與卡會員第一次通話即完成需求、解決問題
• 傾聽並理解客戶卡會員的反饋、反映及抱怨
• 熟悉內部系統與作業流程、達成客戶滿意度目標、遵守法規與公司營運品質
• 嚴謹慎、完整地記錄必要訊息、追蹤並完成卡會員之需求
• 能彈性調整工作優先順序
• Able to converse fluently in Mandarin language and strong verbal communication skills
• Have relevant experience in Customer Service, Sales or Hospitality industry
• Fresh graduates are welcome to apply!
• Flexible to work in rotational shift
• Demonstrate personal excellence by remaining positive in difficult situations
• Display a passion to serve by delivering extraordinary service in every interaction with our customers
• The ability to work in a fast paced environment as well as multitask and re-prioritize on a regular basis
• Strong interpersonal, communication and listening skills
• Strong verbal and written communication skills
• Excellent negotiation, influential and resourceful skills
• Analytical and problem solving skills with strong attention to detail
• 精通中文、基本英文會話；口語表達清晰、流暢
• 兩年以上客戶服務相關經驗
• 能彈性調整配合輪班工作
• 具抗壓性、積極、正向、熱情
• 展現具服務熱誠情、樂於學習、願意接受挑戰、喜愛團隊合作
• 能適應在快速變化的環境並有能力彈性調整工作順序
• 善於聆聽與並具良好的人際溝通技巧
• 具備細心、耐心與應變能力
• 歡迎大學應屆畢業生申請
• 此梯次的到職時間為2024年8月26日（星期一）
