• Works with the Customer Success Manager to meet and exceed Project Goals.
• Ensures that Service commitments to clients are met.
• Exceptional attention to detail and masters the ability to manage multiple project streams simultaneously and prioritize responsibilities.
• Embraces accountability for the client’s projects from end-to-end; oversees the successful execution of those initiatives by the implementation engineers.
• Effectively partners and collaborates with the Business Development team on potential new customer implementations.
• Maintains comprehensive knowledge of company software products
• Contributes to the development and maintenance of client training materials and videos.
• Gathers and maintains client requirements.
• Manages proper estimates are being prepared and approved for clients.
• Manages the timeline to deliver client required validation documentation
• Manages on-going support relationship with the client through internal support tools.
• Ability to quickly ramp up, learn new software, and build experience on-the-job.
• Acts as the key champion and escalates issues as needed.
• Leads the hand-off from Business Development, including Project Kick off meetings, training, timeline setting and management, progress tracking, status updates, weekly meetings, and customer training and go-live efforts.
• Accountable for client satisfaction and successful project delivery.