Essential Duties and Responsibilities:
主要職責:
The role will process the price quotation including inquiry, analysis, application to system and announcement to customers, yearly price system update, purchase order processing and confirming between customers and suppliers for shipping methods or other special requirement, handling with claims from customers to suppliers such as quality or quantity claims, monthly reporting for order status and backorder, and dealing with other requirement from customers. As well the role will assist when the sales engineer requires sales support.
該职位將處理報價,包括查詢、分析、系統應用和向客戶宣布年度價格系統更新、采購訂單處理以及客戶和供應商之間對運輸方式或其他特殊要求的確認,處理客戶對供應商的索賠,如質量或數量索賠,每月報告訂單狀態和延期訂單,並處理客戶的其他要求。當銷售工程師需要銷售支持時,該職位也將提供幫助。
• Price analysis and quotation including yearly price update 價格分析和報價,包括年度價格更新
• Order processing between customers and suppliers 客戶和供應商之間的訂單處理
• Claim handling and lead time confirm索賠處理和交付周期確認
• Reporting of monthly orders and backorder in order to track the latest status 報告月度訂單和延期訂單,以跟蹤最新狀態
• Sales Assistance to sales engineer when needed 必要時為銷售工程師提供銷售協助
• Other tasks or duties as assigned 分配的其他任務或職責
Education and Experience 教育與經驗:
1、College diploma or above 大專以上學歷
2、3-4 years in Customer Service position 3-4年客戶服務/業務助理經驗
Required Skills 所需技能:
• Prior experience in Customer Service positions with convincing track record
有客戶服務職位上的經驗,有令人信服的業績記錄
• Strong financial discipline, sharp business acumen and organizational abilities.
較強的財務紀律,敏銳的商業頭腦和組織能力。
• Good interpersonal and communication skills. 良好的人際關系和溝通能力。
• Proactive and ability to work cross functionally and manage ambiguity effectively. 積極主動,能夠跨職能工作,有效管理歧義。
• Strong negotiating skills and time management 較強的談判技巧和時間管理能力
• Self-motivated with an ability to conceptualize and to think strategically.
自我激勵,具有概念化和戰略性思考的能力。
• Understanding the mechanics of a distribution network and ability to build and manage it.了解分銷網絡的機製以及構建和管理分銷網絡的能力