上班地點: •英協信義教學中心|台北市信義路五段106號2樓之1,之2
福利
-享有 24 天年假(如果服務期不足一年,則按比例計算)和國定假日
-銷售業績獎金
-年終獎金
-法定福利
-眾多透明及公平的升遷管道
Role Purpose:
To ensure the Branch achieves new sales and re-registration targets and to ensure efficient & effective daily operation of the Branch. To ensure the Branch’s Sales and Customer Management team (SCM) meets and exceeds KPIs as set by the British Council. To motivate the SCM team and to foster good team spirit so that a high-quality customer experience is delivered to our customers. To work closely SCM team to share best practice and standards relating to sales, customer service and information management.
Main accountabilities but not limited to the following:
Sales
• Close the sale, maximising enrolment and protecting target achievement.
• Be accountable for monthly and annual sales targets.
• To build, lead and motivate the SCM team of the Branch to achieve and exceed new sales and re-registration targets and KPIs as set out by the British Council.
• To work closely with Head, Sales & Customer Management to develop and execute sales strategies, plans and processes in line with the country and regional plans for the professional handling of English course enquiries and registrations with the purpose of achieving and exceeding sales targets
• To monitor and review individual’s daily sales performance through conversion rates at all stages of the sales funnel for all products and to ensure that the team and individual staff within it, meet and exceed sales targets.
• To record and track sales activity in CRM meeting regional standards and guidelines.
• To prepare sales performance reports in the required format for management to review.
Customer Management
• To ensure the Branch SCM team delivers an excellent customer experience to all customers. To meets or exceeds service level agreements and KPIs as set out by the British Council in order to improve re-registration rates.
• To ensure standard processes and service level agreements are in place and being followed when handling enquiries and complaints.
• To work closely with SCM team to ensure compliance with policies and guidelines.
Branch Operations
• To manage the SCM team budget. This will include budget for hourly paid staff.
• To manage the facilities and the overall upkeep / maintenance of the Branch, this includes working with service providers, such as cleaning to ensure proper hygiene and security for safety.
Key Stakeholder Communications
• To help plan and execute marketing events together with the Marketing, Operations and Academic teams and to participate in other Teaching Centre marketing and promotional campaigns.
• To provide feedback on the British Council campaigns and promotions to the Marketing team with the objective to raise brand awareness and generate enquiries for sales.
• To maintain a clear understanding of customer needs, threats and opportunities in the external environments and keep Management and the Marketing team informed.
Training
• To ensure all SCM team staff receive proper on-board induction and to complete mandatory training.
• To identify training needs and to provide / arrange regular trainings / refreshment trainings to the SCM team.
Support Duties
• Systems – to be proficient in using relevant systems, such as CRM, TCMS and on-line booking system (OBS).
Line Management
• To line manage the SCM Team as per guidelines, procedures and standards. Objectives, performance reviews and year end evaluation are completed on time. Line Managees are supported, and feedback provided to them on a regular basis.
Please visit https://careers.britishcouncil.org/job-invite/42613/ to view full details
Benefits:
• Enjoy 24 days of annual Leave (on a pro-rata basis if the service period is less than one full year) and public holidays
• Sales target incentive
• Chinese New Year Bonus
• Statutory benefits
• Professional development opportunities