Researcher Analyst, VOC (Voice of Customer), Research & Insights, YARD
A Little About Us:
The Research team is committed to championing people-centred experiences that bridge the gap between our users, designers, product managers, engineers, marketing, and editorial to generate empathy and identify opportunities to improve our product experiences. We are a team embedded across product organizations. We sit side by side with all of the teams and work hard to ensure collaboration, communication, and visibility. We're seeking a VOC Researcher to play a pivotal role in enhancing our understanding of our customers' voices.
A Lot About You:
As a VOC Researcher, you will have good consumer sense and the ability to see the small details and big picture. Problem-solving and communication skills, as well as good common sense, will enable you to succeed in this role. You’ll have a broad scope of responsibilities and opportunities to make a significant impact on the broad range of products through ongoing user feedback data.
Your thoughts and deliverables will be critical in our ongoing effort to enable product teams to make better, more informed, confident decisions and set the strategy for future products and features. You will collaborate with a multitude of stakeholders in a challenging environment to deliver key insights that will drive the next generation of our products. If you're someone who thrives on tackling challenging problems and brings a fresh perspective to your work, we want you.
We are looking for a researcher/analyst with demonstrated expertise in quantitative data analytics and some experience in market research/consumer insights. The researcher will have effective problem-solving and communication skills and a common-sense approach. You’ll have responsibilities and opportunities to significantly impact product and business, as a partner to Yahoo product teams and decision-makers through pre-, mid-, and post-decision stages.
What you’ll be doing:
As part of our initiative to relocate the VOC analytics program to Taiwan, you will:
● Analyze customer feedback from diverse user feedback sources like UserVoice forums, app store reviews, ad feedback tools, surveys, social, etc.
● Utilize tools like Clarabridge and Member Pluse, to categorize feedback and perform sentiment and trend analyses.
● Interpret auto-generated findings and provide actionable reports to the product team, focusing on customer complaints, product issues, and trend patterns.
● Analyze the latest user feedback to Yahoo products, covering Yahoo News, Yahoo Homepage, Yahoo Finance, and Yahoo Sports.
● Produce weekly reports and share insights and actions with various products, analytics, and research teams.
● Socialize, collaborate, and present your findings to multiple teams and leaders across the organization
● Further support product enhancements, iterations, product issues fixing, and user satisfaction improvements.
待遇面議
