Customer Support Specialist - Night Shift(大夜班)
- 台北市信義區
- 經歷不拘
- 專科
We are an established e-commerce company headquartered in California, United States specializing in the distribution of automotive and non-automotive related goods. We are seeking candidates with great English verbal and written skills or speak Spanish to serve our customers within the US, North America and other regions to ensure the utmost customer satisfaction. We offer stable employment, on-the-job training and room for growth for motivated individuals. Days of Operation: Monday-Saturday Hours of Operation: 22:00PM-7:00AM(Taiwan time) Job Responsibilities • Professionally answer e-mails, phone calls, and supporting customers from various merchant platforms with questions regarding their order • Data Entry • Noting and forwarding any issues related to ordering/service, product info and item listing to internal departments to ensure corrections are being made • Facilitating return, exchange or refund of an order/item based on customer's request • Tactfully resolve any customer complaint to ensure customer satisfaction • Other Customer Support related tasks as assigned Ability, Knowledge, and Skill Requirements • Accurate typing at 40 word per minute in English • Microsoft Word and Excel • Great English reading comprehension and writing skills • Reliable and patient • Maintaining a positive, empathetic and professional attitude toward customers at all times • Prior related job experience preferred