5/13 營運副理/ Assistant Operations Manager(信義區, 大安區, 內湖區)
- 台灣德事商務服務有限公司
- 工商顧問服務業
- 台北市信義區
- 5年以上
- 專科
您期許自己能在在A+級商業大樓的頂級工作環境、與菁英團隊共事的精彩職涯嗎？如果您期待為自己的職涯發展增添跨國專業形象、成為優質彈性工作空間策略家，那麼您應該加入TEC！ 目前我們在台北的營運據點有信義區的台北101金融大樓、南山廣場大樓，以及大安區的遠企中心辦公大樓、和內湖新世紀大樓---皆為台北市指標性頂級商辦大樓，並且持續開闢更新更好的彈性工作空間，因此我們期待創意有活力的您加入這個可愛的大家庭！ 做為營運副理，需要您精準的客戶經營直覺和服務熱忱，建立業界最優質的客戶關係，在ＴＥＣ，我們培養您成為跨國人才最需要的軟實力；而您則是ＴＥＣ的最佳代言人！ Job Duties: −Supervises the Engagement Manager & Associates ensuring that they perform their job duties to a high standard at all times. −Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients’ needs or queries −Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone −Organizes postage and document courier services, handle mail, incoming & outgoing deliveries −Coordinates conference room bookings, refreshments for meetings and other special arrangements −Manages the general procedures and checks concerning daily operations −Supervises the cleaning and maintenance program of the local centre −Handles all secretarial and administrative duties, as requested −Assists management with operational training as required −Conducts up-selling and cross-selling to maximize revenues −Basic IT handling/troubleshooting −Supports local Operations to maximize profitability, efficiency and productivity Service Standards: −Ensures that clients’ requests and demands are met to the best of your professional ability. This includes the handling of inquiries, complaints and feedback −Establishes and offers input on improvement to service standards, in liaison with the Centre-in-charge −Ensures that the Centre’s service standards are maintained at all times −Develops rapport and professional business relationships with fellow colleagues and stakeholders −Ensures Engagement Team is properly trained in IT and able to handle clients IT requests −Ensures Engagement Team completes a minimum of 2 weeks training prior to covering reception alone Human Resources: −Identifies and resources future employees of the centre −Motivates team members; creating a positive and learning environment −Supervises all training programs for the team −Engages in team work and assumes all roles at the centre, if necessary −Assists in the performance review process, alongside the Head of Operations −Prepares and implement client surveys, in association with the MarComms department −Creates/updates a guide of step by step instructions on how to solve centre specific problems −Ensure all training programmes for team members are well carried out according to the corporate specification Accounts: −Oversees the correct billing and invoicing to clients; handles discrepancies or inquiries regarding invoicing if required −Maintains all credit policies of the company −Minimises and reduces risk for any bad debt associated with the Centre Supervises all client service uses and ensures there are no discrepancies with system records KPIs: -Client Engagement – deliver quality service and proactively seek to understand clients’ needs -Effective Communication – Active listening skills. Ensure feedback is clear and understood and actionable -Collaboration – Display cooperative attitude. Support team member and share knowledge in the team -Service Revenues – Maximizing service revenue -Efficiency & Effectiveness - Demonstrate high efficiency and proactiveness and is able multi-task -Grooming - Maintain professional appearance consistently according to the company's standard and guidelines. -Centre Maintenance – Maintain the look, feel and efficiency of all centres to the standards expected by TEC and our Members