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Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.
*Manage the client on-boarding / customer due diligence experience, expectations and communications following referral / engagement by the Relationship Manager (RM).
*Coordinate the customer on-boarding / due diligence activity, including the collection of required documentation (evidence) and client information and customer outreach, to fully execute Know Your Customer (KYC) / Client Due Diligence (CDD).
*Manage interaction with internal (RMs, GRMs, FCC, Global Standards Team / Lead, Service Delivery, LoB) and external (customer) stakeholders to execute CDD for New To Bank as well as existing customers profile (triggers, periodic reviews) in line with Global Standards. Implementing Operating Procedures in accordance with the Business Services Operating Model; highlighting any local procedures.
*Provide input / guidance to the Relationship Manager (as requested) where he / she is reviewing a customer CDD case. Ensure the Relationship Manager is fully apprised of concerns relating to a specific client (as appropriate), and escalate any issues relating to CDD to the Relationship Manager / Line Manager in a timely manner, for consideration and action e.g. sanction concerns, unusual transactions, and inappropriate / insufficient documentation.
*Develop and deliver MI pact with operation metrics to report and highlight the in-country performance of the CDD programmes.
*The role will ensure client expectations are set against defined Service Level Agreements (SLAs) and these SLA’s are visible & managed across all functions.
*The jobholder will play a central role in the implementation of Global Standards programme and the execution of client due diligence reviews on our customer portfolio (existing / new) to help mitigate Financial Crime Risk.
*The role holder will be central in contributing to one of the Group’s three strategic imperatives – Global Standards.
*He / She will be responsible for driving the execution of client due diligence on the relevant client portfolio (existing / new) to the highest standards to help mitigate Financial Crime Risk.