Application(Junior/Senior) Engineer Productivity Software(O365)
- 桃園市蘆竹區
- 2年以上
- 大學
SHL Medical AG is a world-leading solution provider in the design, development and manufacturing of advanced drug delivery systems with more than 5000 employees worldwide. Our customers include top pharmaceutical and biotech companies from around the globe that require innovative devices such as auto injectors or pen injectors to effectively deliver their drugs. Headquartered in Switzerland since late 2018. Taiwan has been SHL’s starting ground in our bid for global mobility in the fields of drug delivery and medical technology. Our ambitious people who come from various cultures share the same aspiration – ensuring the right drug device for the delivery of modern precision medicine. 【Description】 The Application Engineer for Productivity Software role is an integral member of the Information & Communications Technology Services Team taking technical ownership of our Productivity Software. In cooperation with Business Owners, the Application Engineer for Productivity Software will be responsible for collecting user and business requirements and the planning and proposing of technical solutions. With IT Architects and Developers, the Application Engineer for Productivity Software is responsible for reviewing, implementing, and deploying solutions. This position will work closely with decision makers in SHL to support a variety of business activities. 【Responsibilities】 ● Manage productivity software solutions such as Microsoft 365, SharePoint 365, Adobe eSign, Miro, and others ● Work with IT and business leadership teams to develop roadmaps, strategies and governance models for productivity software in the ecosystem of other enterprise applications ● Help to ensure the smooth operation of the company’s business-critical applications in close cooperation with suppliers and users ● Plan and implement releases and further developments ● Support planning and coordination for the provision of the corresponding infrastructure ● Identify system enhancement opportunities and compilation of solution concepts and their implementation ● Configure the application landscape respectively coordinate application changes with external service partners ● Manage projects relating to productivity software solutions implementation and improvements covering user requirements, development schedules as well as testing and delivery of the solutions to the end-users ● Take ownership of management and operation of large-scale productivity software solutions in accordance with the IT service framework (ITIL) ● Work with IT Engineers to investigate and troubleshoot productivity software solutions to continuously improve the application ● Maintain a close dialogue with various stakeholders within the IT organization and business lines ● Provide training, second and third level support and expertise to internal stakeholders 【Requirements】 ● Experience in managing on-premise and cloud setups, services, and implementation projects for productivity software solutions ● In-depth understanding of scope and functionality of the Microsoft 365 Suite and other possible productivity software such as Adobe ● Experience in Microsoft ATP and information security management is a big plus ● Experience in software product management, project management, software engineering or software testing ● Experience working with agile methodologies and ITIL ● Knowledge in one or more of the following areas is advantageous: medical device quality systems (i.e., ISO13485, GMP, FDA CFR21), computer systems validation (CSV) for GxP systems ● Systematic, business-oriented approach, receptiveness to new technologies, and good communication skills ● High degree of cultural awareness as well as commitment, drive, and a keen sense of responsibility ● Comfortable in interacting with various stakeholders remotely and globally within the company ● Strong documentation and presentation skills ● Very good English and Chinese, other languages are an asset