Retail Sales Head 零售業務事業部經理
- 台北市松山區
- 10年以上
- 大學
負責監督和協調零售業務的運營活動，確保盧亞香氛、彩妝、保養品牌專櫃高效運作，提供優質的顧客服務，並實現銷售目標；需要管理專櫃的日常運作、員工培訓和管理、庫存管理以及確保店面遵循公司政策和流程。 職責： 1. 監督專櫃運作，確保櫥窗陳列、產品陳列和營業環境符合公司標準。 2. 管理和培訓專櫃銷售同仁，確保員工了解公司政策、銷售技巧和顧客服務準則。 3. 負責庫存管理，確保庫存準確、充足，並進行必要的補充和調整。 4. 監控銷售表現，制定並實施提升銷售的策略和計劃。 5. 與各品牌和物流部門合作，確保及時供貨和產品流通。 6. 解決店內問題和衝突，確保員工和顧客的滿意度。 7. 制定和實施店面政策、流程和標準作業程序，確保遵守公司規範。 8. 監控競爭對手和市場趨勢，提出改進建議以保持競爭優勢。 Responsibilities: 1. Manage day-to-day store operations, including personnel scheduling, window displays, customer service, to ensure smooth and efficient store operations. 2. Lead, train, and guide store staff, ensuring their understanding of brand values, product knowledge, and customer service guidelines. 3. Oversee inventory management, ensuring adequate and accurate stock levels, while optimizing inventory turnover rates. 4. Develop sales strategies, collaborate with the sales team to achieve sales targets, and enhance sales performance. 5. Monitor market trends and competitive landscape, propose marketing strategies and improvement recommendations. 6. Collaborate with brand teams to ensure timely supply and maintain the smooth functioning of the supply chain. 7. Resolve in-store issues and conflicts, ensuring both employee and customer satisfaction. 8. Develop and implement store policies, processes, and standard operating procedures to maintain brand consistency and company compliance. 9. Assist in the execution of marketing and promotional activities to attract customers and enhance brand awareness.