【Position Description】
Hyena Inc. is a company specializing in e-bike technologies. We provide solutions, including e-bike riding assist systems, software, and cloud service for world bicycle brands and manufacturers to build high-performance and intelligent e-bikes.
Our customers are mainly in the EU and NA regions. We have a young and enthusiastic developer team. Due to business expansion, we are actively seeking a talented Technical Writer/Documentation Specialist to join our Marketing team. Work with the development teams to design, create, and revise various types of technical, assembly, and service documents of e-bike products (manuals, bulletins, instructions).
【Essential Duties and Responsibilities】
- Work with internal teams to obtain an in-depth understanding of the product documentation requirements.
- Design, develop, and publish content that is easy to use, easy to understand, and easy to follow. Content includes, but is not limited to: illustration drawings, product images, and technical graphics to be used in technical documentation.
- Write, revise, and create product User Manuals, Quick Guides, Training Guides, Service Hand Books, and other product-related documents as assigned, maintain documentation detailing the revision history of each manual and user guide.
- Work with the marketing team on streamlining catalogs, websites, product descriptions, and other copywriting.
- Proofreading and customer support on documentation.
- Submitting weekly status reports for review.
- Work closely with the R&D team, Product Planning Team, and User Experience Designers. Define and implement glossary, guideline, and collaboration processes, consistently improve and optimize.
- Define and execute documentation plans, project schedules, and priorities. Manage projects that involve various document functions.
【Qualifications, Skills, And Abilities】
1. Proficiency in desktop publishing packages, including Adobe Illustrator, Photoshop, In Design, Word, and Excel required.
2. Minimum of 1 year of experience in writing and editing any content for accuracy, clarity, and usability for a technical audience.
3. Writing Fluency in Chinese/English is required.
4. Ability to define and apply consistent voice and tone throughout the content journey.
5. Ability to work independently and collaboratively, with a strong sense of responsibility and commitment to teamwork.
6. Ability to be agile with dynamic schedules and priorities. Gracious to embrace and solve challenging problems and think of new ways to deliver better content to our clients.
7. Extremely detail-oriented, finding peace in flawless execution.
Communication and organization are the key elements of this role.
This role requires work in the office, full remote work is unavailable.
