• Provide air freight quotation.
• Communicate and coordinate all export matters with local clients and overseas network.
• Create and maintain customer data files.
• Provide or update flight information to clients and overseas network.
• Review customers' SOPs/IOPs, implement their instructions, and communicate them to relevant internal stakeholders.
• Update the tracking system.
• Verify overseas invoices and provide POD information to customers.
• Check internal KPI reports and make necessary corrections.
• Provide quotations and handle special cargo such as dangerous goods, refrigerated containers, Carnets, and oversized shipments.
• Manage irregular case or customer claims, such as mislabeling, cargo damage, or loss.