Report line: Report to store manager.
In charge of general store situation and give feedback to regional manager while store manager is off/on leave.
✓ Sales Management
Sales target achieving and controlling; Sales strategy planning and implement.
Monitor store sales and rankings, organize the relevant plans according to the daily sales situation.
✓ Customer Service Management and development
Customers Relationship planning and maintain. Organize all customer service activities, including refunds and complaints.
✓ Product/Commercial Management
Ordering and organizing orders/giving feedback in sufficient quantities to guarantee customer satisfaction.
✓ People Management
Staffs coaching and team-building ; Team management and career plan development; Training and orientation program implement. Timesheet controlling and work station arrangement; Manpower plan and cost controlling.
✓ Store Visuals
Communicate with store VM and getting sense of fashion for visuals merchandising according to company guideline and sales target.
Making sure the store’s image is maintained: window display, staff image, furniture and other decorations, and relations with the cleaning company.
✓ Operational Management
Store operational plan and events implement. Responsible for the daily management of store processes enable the smooth and efficient functioning of the sales environment.
Check functioning of utilities, including lights, power and air conditioning and safety elements.
