【Fintech產業 中/英文線上客服】英商跨國金融服務公司 線上客服 行政職 |中英文皆需中等接近精通等級|
- 台北市信義區
- 經歷不拘
- 高中
Main Responsibilities: • Assist in resolving issues faced by consumers from all around the globe in Chinese and English through text and voice communication. • Aid customers in completing cross-border transfers and multi-currency financial services through self-service options. • Maintain the operation of customer service systems and uphold consumer data. • Continuously enhance service quality and customer satisfaction through excellent customer service skills. We hope you: • Have the patience to carefully listen to customer needs and provide accurate solutions. • Enjoy working in a fast-paced and dynamic team environment that encourages teamwork. • Are self-disciplined, proactive, and can maintain good attendance. • Have near-native proficiency in Chinese in listening, speaking, reading, and writing. • Have a high-intermediate level of English, approximately B2, with strong and fast reading skills. • Are familiar with computer operations and have a good typing speed. We will provide outstanding individuals like you with: ★ Initial salary and benefits determined based on language proficiency and BPO customer service experience ★ ★ Semi-annual performance review with unlimited salary increase opportunities ★ ★ Comprehensive onboarding customer service training with full pay during the training period, no financial experience required ★ ★ Continuous skills development plans for every team member to grow ★ ★ Multiple industry customer service options and learning opportunities suitable for Japanese language users of all levels ★ ★ Comprehensive overtime pay system ★ 主要任務： • 透過文字和語音方式協助解決全球中英文消費者所遇到的問題 • 協助客人自助完成跨境轉帳及多幣別金融服務 • 維持客服系統運作與維護消費者資料 • 透過優良的客服技巧持續提高服務品質與客戶滿意度 我們希望妳/你： • 擁有細心傾聽客戶需求並且給予正確的解決方案的耐心 • 喜歡工作節奏快速有變化以及團隊會互相鞭策的工作環境 • 自主自律，主動積極，出勤狀態良好 • 中文聽說讀寫需接近母語等級流利 • 英文中高等級，約B2程度，主要需要良好及快速的閱讀能力 • 熟悉電腦操作，且打字速度良好 我們將提供優秀的您： ★初始薪資福利將依照語言能力與BPO客服經驗核定★ ★每半年一次的考核加薪機會，且無上限★ ★完整入職客服教育訓練，無經驗可，且受訓期間給予全薪★ ★持續性的能力提升計畫，與每一位夥伴一同成長★ ★多產業客服供選擇與學習，適合各等級日語使用人士★ ★提供完善加班費制度★