Primary Purpose:
Support the Retail Training & Development team by coordinating training projects, assisting with training program delivery, and providing administrative support. The incumbent will play a key role in ensuring the smooth execution of training initiatives, enhancing retail staff development, and contributing to business success.
This position reports to the Manager, Retail Training & Development, Taiwan.
The successful individual will leverage their proficiency in RT&D for...
1. Training Project Management
• Oversee pre-training preparations, including organizing materials, securing suitable venues, and coordinating necessary resources.
• Handle on-site training logistics, managing setup, equipment functionality, and operational support.
• Collect and analyze post-training feedback, compile reports, and maintain training databases.
2. Training Design and Delivery
• Support training needs analysis by conducting survey, site visits and working with teams to identify and confirm requirements.
• Contribute to the development and design of training programs to meet the needs of diverse learners.
• Assist in delivering training sessions on topics such as brand story, product knowledge, and selling skills.
3. Administrative Support
• Translate and adapt training materials from English to Chinese.
• Manage the procurement, storage, and distribution of training materials.
• Track and monitor budget expenditures, ensuring accurate recording.
• Support daily operations of the e-learning platform, including name list updates and learning resource management.
• Support customer feedback programs/platforms and manage related data.
• Provide administrative assistance and contribute to ad-hoc projects.