KUONI TUMLARE_庫奧尼旅行社股份有限公司

About the Role This role is in charge of making quotations, following up offers, daily operation works and completing assignment and reports to supervisor/operation manager. Quotations – Work with sales team closely to make sure quotations to be done correctly and properly Follow-up of offers – Work with sales team closely to get feedback of offers and push for real bookings in return Daily operation works – Ensure all daily operations to be done properly Complete assignment and reports to supervisor/operation manager Key Responsibilities Quotations Gather as much group information as possible (including flight details, group purpose and possible competitions Review itinerary as well as requested service Make proper quotation from system by following all the information and requests. Prepare quote sheets as well as sales sheet Get selling prices from sales team and then send offer letter to agent Daily operation works New group bookings, including series and ad hoc Push confirmation of services, including hotels and ground services Deadline control Revenue/budget control Regular update of sign up pax Communicate with agents, LPICs and HRD people whenever it needs Cancel groups when required and follow up cancellation fee if any Materialize groups when approved by agents and make sure all services to be confirmed properly by due time Change services and follow up confirmation by due time Finalize groups and send out final document to agents Check BIS reports and create invoices Trouble shooting while groups are in the trip Join weekly operation team meeting for information sharing and case study Complete assignment and reports to supervisor/operation manager Internal Communication Clear, open and effective communication with Destination Management Office Operations Collaboration with Sales teams Price and condition negotiations with clients and Destination Management Office To Succeed in the Role, You Should: Be a fast learner, self-motivated and passionate about delivering quality customer service to our clients. Take ownership of own area of responsibility. Highly detail orientated, able to keep deadlines and work under pressure. Team Player, must have good interpersonal and communication skills. Flexible and Solution driven, adaptable in uncertain conditions. Data-driven. Revenue focused and driven to achieve targets. We Are Looking for a Person With: Working Experience 2~3 years working experience of operations At least 1 year working experience in Travel industry, with Europe destinations groups travel operations experience is plus. Experience of operating destination management would be advantage Language skills Mandarin & English: good for both in writing and speaking What We Offer: Interesting and variable full time office job. Fun and supportive international team across countries. Different training and self-development activities. Career development possibilities.

**請備中/ 英/ 日三種語言履歷 (PDF附件格式) **請注意, 工作地點為日本東京. Travel Industry Experience Welcome ★ Share Your Own Travel Stories! Be a Part of Delivering Japan’s Charm to the World - Inbound Travel Coordinator ★ Future Manager Candidate We specialize in creating unforgettable journeys filled with extraordinary moments — from culinary delights, natural wonders, cultural richness, to historical exploration. Our mission is to bridge cultures through unique and deeply moving travel experiences in Japan. As a Japan Specialist, you’ll be responsible for planning and coordinating trips for international travelers visiting Japan. While our current team is small, we are expanding our operations and seeking multiple travel consultants. We welcome candidates who are not only passionate about travel arrangements but also those ready to take on future management and strategic roles. Plan and coordinate inbound travel from Europe to Japan, including accommodation, meals, transportation, and sightseeing. Primary responsibilities include email communication and data entry into our internal systems. Responsibilities Design attractive travel experiences for European tourists across various Japanese regions Book accommodations, guides, restaurants, trains, buses, etc. Manage financial settlements Handle emergency contact support (company phone provided) Communicate in English with European staff and in Japanese with domestic suppliers (e.g., hotels, restaurants, bus companies) Managerial Duties (for future management role candidates) Team leadership, talent management (training, performance evaluation, support) Liaison work with European HQ and local managers across Europe Strengthen relationships with domestic suppliers and optimize procurement Analyze market trends Plan and develop attractive inbound travel products Collaborate across global teams 旅行業経験者歓迎★自分の旅行の体験も～日本の魅力を世界に届ける 訪日旅行の手配業務★マネージャー候補 私たちが手がけるのは「非日常の感動」「食、自然、文化、史跡を巡る奥深い体験」「一生の思い出に残る旅」多彩な魅力をもつ“旅”を通して世界の文化をつなぐお仕事です 日本を訪れる海外のお客様の旅行手配をする【Japan Specialist】。現在は少人数のチームですが、本格的に事業を拡大していくため複数名の手配コンサルタントを募集し、将来的にはチーム全体のマネジメントや戦略立案にも関わっていただける方を歓迎します 仕事内容 欧州からの訪日旅行をプロデュース（ホテル・食事・交通手段・観光などの手配業務）メール対応、システム入力が中心です 具体的には ヨーロッパから訪れる外国人旅行者に向けて、日本各地の魅力ある旅を提供 宿泊施設・ガイド・レストラン・列車・バスなどの予約手配業務 清算管理 緊急連絡対応（社用スマホ貸与） ※欧州側スタッフとは英語、日本側サプライヤー（宿泊施設、レストラン、バス会社等）とは日本語を使ってやりとりをします マネージャー（管理職）としての業務 チーム運営・人材マネジメント（育成・評価・サポート） ヨーロッパ本社、欧州各国マネージャーとのリエゾン業務 国内サプライヤー（宿泊・交通・ガイドなど）との関係強化・仕入れ最適化 マーケットトレンドの分析 魅力的な訪日旅行商品の企画・造成 グローバルチームとのクロスリージョナル連携

Key Responsibilities • Familiar with Google map and Google search • Familiar with Microsoft Office 365 • Using business systems such as DOS & QUOS, and BIS for searching prices, creating tours, and other daily routine. * We are currently seeking a contractor till 2025/12/31. *請註明一週內可出勤的日數及時間段, 謝謝