GoFreight Inc. _聖學科技股份有限公司

【About GoFreight】 GoFreight 是專門為貨運承攬 (Freight Forwarder) 與物流產業打造的雲端平台，透過工作流程自動化集中所有業務操作與數據，協助國際物流業者將顧客關係管理、行銷、會計、貨運流程與商業分析等資訊數位化，透過一站式管理，直覺式工作流程與絕佳用戶體驗獲得產業好評，亦加速物流產業的數位化轉型。目前客戶遍布四大洲超過十個國家，其中最主要的市場北美更獲得當地權威物流新聞平台JOC以及許多知名的物流專家共同列入物流科技的市場地圖 (LogTech Market Map 2021) 【About Team】 CS Team 需對B2B SaaS服務充滿熱情和高度興趣，具備好的邏輯和應變能力進而成為公司與客戶之間有溫度的溝通橋梁，透過成功和支持團隊的相互合作，致力於為客戶提供價值和成功，創造最佳的客戶體驗；勇於提出創新思維，一起優化並幫助團隊成長！如果你有綿延不絕的創新想法、喜歡挑戰、享受敏捷環境，歡迎來跟我們一起創造屬於 GoFreight 的文化，一起認真工作認真玩！ 【職位簡介】 我們正在尋找一位 Product Operations Contractor，負責維護與優化產品運營，確保服務穩定運行，並提升海內外客戶滿意度。本職位為 一年固定合約，並將根據 專案進展與雙方合作狀況，評估是否延長合約。本職位需每日進辦公室，與團隊密切協作，確保營運順暢。 【主要職責】 ．監測並分析海空運貨況數據，主動釐清異常狀況，確保資訊及時更新。 ．定期維護與更新系統數據及運輸地點清單，確保資訊完整且精確。 ．協助 Customer Support 與 Product Operations 團隊處理日常營運相關工作，包括表單維護與數據管理。 ．撰寫並優化英文操作手冊（SOP），幫助內部團隊與客戶更順暢地使用產品功能。 ．協助主管處理指派事項，並提供營運相關支持。 ．積極優化工作流程，提升作業效率，運用聰明工作（work smart）的方式持續提升產出。 【必要條件】 ．細心且專注，能確保資訊準確度，並維持高品質作業。 ．責任感強，工作態度穩定，能有效管理日常工作並保持良好節奏。 ．具備良好的問題解決能力，能夠主動分析數據並提出最佳解決方案。 ．熟悉 Excel（包含 VLOOKUP 等函數），能夠高效處理與分析數據。 ．具備良好的中英文書寫能力，能撰寫清晰且專業的溝通內容。 ．擁有流程優化思維，善於發現並推動更高效的作業方式，提升團隊整體效率。 【加分條件】 ．對國際貨運代理（Freight Forwarding）或物流業有興趣或經驗，並樂於探索相關知識。 ．對軟體產品運營具高度興趣，願意學習新工具與技術。 ．具備操作手冊（SOP）撰寫經驗，熟悉流程標準化與文件管理。 ．多益800分

【About GoFreight】 GoFreight 是專門為貨運承攬 (Freight Forwarder) 與物流產業打造的雲端平台，透過工作流程自動化集中所有業務操作與數據，協助國際物流業者將顧客關係管理、行銷、會計、貨運流程與商業分析等資訊數位化，透過一站式管理，直覺式工作流程與絕佳用戶體驗獲得產業好評，亦加速物流產業的數位化轉型。目前客戶遍布四大洲超過十個國家，其中最主要的市場北美更獲得當地權威物流新聞平台JOC以及許多知名的物流專家共同列入物流科技的市場地圖 (LogTech Market Map 2021) 【About Team】 CS Team 需對B2B SaaS服務充滿熱情和高度興趣，具備好的邏輯和應變能力進而成為公司與客戶之間有溫度的溝通橋梁，透過成功和支持團隊的相互合作，致力於為客戶提供價值和成功，創造最佳的客戶體驗；勇於提出創新思維，一起優化並幫助團隊成長！如果你有綿延不絕的創新想法、喜歡挑戰、享受敏捷環境，歡迎來跟我們一起創造屬於 GoFreight 的文化，一起認真工作認真玩！ 我們正在尋找一位 細心、耐心且具邏輯思維 的工讀生，協助處理與維護產品及營運數據。此工作需面對 大量且複雜的資料，同時需要思考與分析，協助我們持續優化流程並提升效率。 ．維護並追蹤海運貨況資料，確保資訊正確與即時更新 ．主動釐清貨況異常或延誤，進行紀錄與回報 ．主動釐清貨況問題及延遲回報，定期維護系統和運輸地點清單 ．協助主管處理日常營運作業及臨時專案 ．協助持續優化流程，提升例行性工作的效率 【Requirement】 ．具備 細心、耐心與邏輯思維 ．能處理 大量且複雜的資料，同時保持準確度 ．能接受部分 重複性任務，並在過程中發現問題、提出改善建議 ．熟悉 Excel 或 Google Sheets 等工具佳 ．對物流、產品營運或 SaaS 行業有興趣者優先 【Preferred Qualifications】 ．每週可配合三天以上尤佳 ．預計能配合至少 6 個月（以利完整培訓與專案執行），可配合一年者將優先考慮 ．對貨代業有熱情，並對軟體運作有高度興趣 ．具中、英書信能力

▍Working Hours This is a night shift position supporting our U.S.-based customers. While you will eventually work remotely, onboarding will take place in our Taipei office, Monday to Friday, 09:00–18:00. Once onboarding is successfully completed, your working hours will follow Pacific Standard Time (PST), with two available schedules: ⬢ Winter (PST): 01:00 – 10:00 (Taiwan time) ⬢ Summer (PDT): 00:00 – 09:00 (Taiwan time) We observe U.S. national holidays, but ensure the total number of holidays complies with Taiwan labor regulations. If U.S. holidays are fewer than Taiwan’s, we will provide additional time off. ▍About the Role We are looking for a Senior Technical Support Specialist who combines strong technical skills, excellent communication, and a passion for customer success. You will take ownership of resolving complex customer issues, streamline internal processes, and mentor junior team members, all while acting as a key player bridging Product, Engineering, and Customer Success teams. ▍Key Responsibilities Resolve Complex Customer Issues ⬢ Act as an escalation point for challenging technical or operational cases. ⬢ Handle high-impact customer issues via email, phone, and virtual meetings with empathy and professionalism. ⬢ Build trust and credibility with internal teams and customers by providing expert-level support. Improve Support Workflows ⬢ Identify recurring issues and pain points in support operations. ⬢ Recommend and implement enhancements to documentation, tools, or processes to boost efficiency and customer satisfaction. Collaborate Cross-Functionally ⬢ Partner closely with AE, CSM, and Engineering teams to relay customer insights and prioritize bug escalations. ⬢ Provide structured feedback that shapes product roadmap and usability improvements. Ensure Smooth Shift Transitions ⬢ Maintain clear, structured handover notes for unresolved issues to ensure 24/7 support continuity. ⬢ Prevent ticket duplication or dropped cases through disciplined documentation and coordination. Mentor and Uplevel the Support Team ⬢ Demonstrate deep product knowledge and business logic understanding. ⬢ Coach junior agents through shadowing, feedback, and QA reviews. ⬢ Contribute to a culture of continuous improvement and learning. ▍What We're Looking For Must-Have Qualifications ⬢ Customer Support Experience: 2+ years in advance technical support, customer service, or client-facing roles in fast-paced environments. ⬢ Bilingual Communication: Proficient in both English and Mandarin (spoken and written). English is our primary support language; Mandarin is essential for internal collaboration and local customers. ⬢ Critical Thinking & Problem Solving: Ability to investigate complex cases independently and resolve issues without relying on rigid scripts. ⬢ Operational Mindset: Proactive in optimizing workflows and committed to improving the customer support experience. ⬢ Composure & Professionalism: Calm under pressure, detail-oriented, and service-driven when facing challenging situations. ⬢ Technical Aptitude: Solid understanding of web applications, browser/network issues, and structured troubleshooting practices. ⬢ Tool Proficiency: Comfortable using Google Workspace, Zendesk (or similar tools like Salesforce/Intercom), and ChatGPT. ▍Nice-to-Have Qualifications ⬢ Freight Forwarding Experience: 2+ years working in or supporting freight forwarding or logistics operations. ⬢ B2B SaaS Experience: Background in onboarding or supporting B2B Vertical SaaS clients. ⬢ Technical Documentation: Ability to write support content in both Chinese and English (e.g., user guides, FAQs). ⬢ Software Literacy: Basic understanding of HTML, JavaScript, or APIs; background in computer science or related fields is a plus. ⬢ Accounting Knowledge: Familiarity with U.S. accounting principles, especially those used by freight forwarders.

▌Make an Impact Where Finance Meets Global SaaS Growth At GoFreight, we're transforming the global freight forwarding industry with cloud technology. Unlike most startups in Taiwan, our investors are leading Silicon Valley VCs, and our growth, valuation, and international recognition already surpass many Series C companies in Asia. As a Senior Financial Analyst, you won't just crunch numbers—you'll directly influence how we scale, measure success, and prepare for the global stage. You'll work closely with top-tier venture capitalists, learn how the best evaluate SaaS companies, and may even participate in future fundraising activities in Silicon Valley. If you're ready to embrace the challenges and rewards of a high-growth startup, this is your chance to grow, lead, and make an impact. ▌What's in It for You ⬡ Visibility: Your financial analysis will directly influence executive decisions and investor conversations. ⬡ Growth: Gain hands-on exposure to how world-class VCs assess SaaS businesses and be part of fundraising journeys. ⬡ Collaboration: Work alongside leaders in Finance, Sales, Product, and Customer Success. ⬡ Impact: See your insights shape our global expansion strategy. ⬡ Culture: Join a flat, supportive team with no bureaucracy—where ideas matter more than titles. ▌What You'll Do ⬡ Review and analyze financial statements, reports, and KPIs to identify trends and actionable insights. ⬡ Build and maintain robust financial models to support forecasting, budgeting, and business reviews. ⬡ Partner with cross-functional teams to evaluate performance and propose improvements. ⬡ Provide strategic financial analysis for executive decision-making and ad hoc projects. ⬡ Support monthly close processes with accurate reporting and analysis. ▌Who Thrives Here ⬡ Curious and analytical, eager to solve problems with data. ⬡ Confident yet humble, with a growth mindset. ⬡ Thrives in a fast-paced, high-pressure startup environment. ⬡ Collaborative and detail-oriented, with strong communication skills. ▌Interview Process ⬡ Resume Screening – conducted by Hiring Manager ⬡ Initial Interview – online, with HR (if additional screening is needed) ⬡ First Interview – onsite, with Hiring Manager ⬡ Test/Assignment – to be completed within 3 days ⬡ Final Interview Day (Onsite) 　⬡ Team Interview – with Finance Team Members 　⬡ Final Discussion – with HR to confirm candidate’s salary expectations ▌Ready to Join Us? At GoFreight, everyone has a voice and the best idea wins—regardless of title or background. We're entrepreneurial, hardworking, and collaborative problem solvers who are passionate about reshaping the future of global logistics. As we grow, we're looking for new doers, thinkers, and innovators to join our journey of building the next global SaaS brand from Taiwan. We invest in people, encourage curiosity, and create opportunities for advancement across diverse career paths. We also believe in balance: a supportive environment without bureaucracy, where you'll have the space to learn, to be heard, and to make an impact. If this sounds like the team and the mission you want to be part of, we'd love to hear from you. Even if you feel you meet only 70% of the qualifications, apply anyway—we value potential and passion as much as experience.

【團隊介紹】 目前團隊正處於穩定衝刺階段，除了提高現有產品的客戶滿意度與營運效率，也積極地做商業機會探索，大量新舊系統上的產品維運、新功能開發與滾動式重構同時進行中。跨職能產品團隊緊密地溝通產品行為與作法，目標在最有效的時間內產出讓使用者愛不釋手的功能，過程中充滿了激情與挑戰，非常適合以下的人格特質： • 善於促進團隊合作、重視組織使命 • 結果導向，能協助團隊尋找對的方式在有限資源內做對的事 • 好奇、開放、不畏變動與挑戰，樂於創造、領導與分享正能量 • 擁有成長型思維，具備釐清、解決模糊問題的經驗與能力 • 在壓力下保持清晰的邏輯與有效的溝通 • 具備創業家精神，在資源有限、需求模糊的情況下嘗試、快速驗證，推動事情落地 • 對產品長期迭代有毅力，不只是交付功能，而是關注整體使用者體驗與商業價值 團隊成員有豐富經驗和執行力，除了產品快速迭代與價值遞交，我們也追求程式品質、可讀性與可規模化的系統架構，實行 Code Review 與 Unit/E2E Test 來確保程式的品質。我們使用敏捷開發流程，確保產品穩健地變得更好。以下是你可以預期的工作環境。 • 以貨代業為主要應用場域，GoFreight 專注在建立世界級的 Vertical SaaS，替高度複雜的物流產業提供高效的商務營運 • 高度溝通與充分賦權的工作環境，團隊對齊組織目標並定義自己的工作價值 • 團隊成員分享與吸收新的知識、分享技術交流，共學追求卓越，包含探索 AI 在開發、測試、文件與產品設計的應用，彼此交流實驗成果，形成新的工程實踐。 • 嚴謹的 Design and Code Review，透過討論與團隊成員做目標對齊並探討更好解決問題的方案 • 鼓勵、支持且補助團隊成員獲取技術或產品開發相關職能成長的需求 我們處於 AI-backed development 的新時代，團隊也積極實驗將 AI 技術整合到日常開發流程，無論是程式碼生成、測試自動化、使用者研究，或是產品探索。我們期待你不只是「使用工具」，而是能帶著創業家精神去探索、驗證並推動最合適的解決方案。這是一個能讓你在實際產品環境中磨練技術深度與產品敏銳度的機會。 【工作職責】 • 作為開發團隊的 Jr. 工程師，與團隊緊密合作開發與迭代產品，以實現商業目標。 • 參與與改善開發流程效率，團隊積極探索 AI 助力的開發方式，如開發規格制定、程式碼自動生成、測試與品質檢查加速等，也期望新成員不只是會使用工具，而是能思考如何把 AI 整合進日常開發流程，提升生產力與創造新可能 • 為 UI 元件與後端系統整合編寫高性能，可重用的程式碼，與有效率的自動化測試 • 提高系統的可用度、可維護度以降低可規模化的難度 • 參與系統與功能設計，執行前端技術為主的開發任務 【其他參考事項】 GoFreight 維護的開源專案： • pyconcrete - https://github.com/Falldog/pyconcrete • dcinja - https://github.com/Falldog/dcinja • data-spec-validator - https://pypi.org/project/data-spec-validator/ • idempotency-key - https://github.com/hardcoretech/djangorestframework-idempotency-key 技術經驗分享： • Medium - https://medium.com/gofreight_hq/tagged/engineering 前端使用之技術棧： • Angular / AngularJS (Major) - Ag-grid • ReactJS • RxJS • Webpack • Jest • ESLint