西恩速遞有限公司

Responsibilities o Plan and execute regular maintenance and business development visits to customers o Provide customers with solutions fitted to their requirements and resolve their inquiries on time o Strategic engagement with key decision makers. o Identify business opportunities from existing customers o Act on CRM generated reports, analyse customer performance, sales growth and production and plan accordingly o Ensure proper service delivery to the customers by following up with ground operations and other concerned teams if needed o 計劃並執行對客戶的定期維護和業務開發訪問 o 為客戶提供適合其需求的解決方案，並及時解決他們的問題 o 提供決策者最佳戰略合作計畫。 o 識別現有客戶的商機 o 對 CRM 生成的報告採取行動，分析客戶績效、銷售增長和生產並做出相應的計劃 o 必要時跟進運營和其他相關團隊的進度，確保向客戶提供適當的服務 o 運輸物流產業經驗者佳

The Key Accounts Analyst/Manager role will develop strategic partnerships with customers to understand and anticipate business needs to ensure business objectives are being met. This role is responsible for recognizing and seeking new business opportunities within the current key account base. Take a proactive approach to all aspects of account management and service delivery to clients, Ensuring client needs are identified and met in line with agreed service standards. Essential Duties and Responsibilities • Responsible for executing the account strategy and management to improve quality of relationships, product penetration, revenue share, supplier status and ranking. • Serve as a customer advocate, accountable for escalation and proper customer positioning on all issues pertaining to customer satisfaction. • Ensure that all account plans, service level agreements, standard operating procedures, organizational charts, account information and related documentation are current and on file record. • Develop key relationships at all levels within the account that drive proactive solutions that are innovative and provide value relative to the customer’s needs. • Provide overall management of new, existing portfolio and information relative to the customers including implementation of new procedures, quotes, contract agreements, routing, ad-hoc bids, and special projects. • Reporting to management and clients on KPIs to track client activity and CNW performance. • Ensure accuracy and timeliness of reporting in sales pipeline management, all regular and ad-hoc sales reports as and when required.

1. 接聽客戶的訂單、諮詢電話； 2. 回覆客戶的郵件、社交網絡和其他線上平臺上的問題和訊息； 3. 整理和輸入客戶訂單資料以及協助配送部門； 4. 協助客戶解決問題和提供專業的解決方案； 5. 執行主管交辦的其它工作。 本職位將負責處理客戶的訂單、投訴和諮詢。這是一個非常重要的職位，因為客戶服務是公司成功的關鍵。此職位提供良好的發展前景，有機會晉升至更高級別的客戶服務管理職位。 如果您對此職位感興趣並符合要求，請提交履歷表。我們期待與您進一步討論此機會。 本公司為美商，除勞健保外，也有團保的保障，並提供第一年12天年假 (按比例) ，底薪14個月並年終獎金(1~3個月不等，按照個人績效) 及其他福利。 有經驗者薪資另議。 JOB DESCRIPTION- To ensure shipments leave the port in time for delivery to the destinations on time. Our export & import customer service team works closely with customers and customs brokers to ensure loading and export clearances are executed on schedule. If you have worked in a large customer service team, and wish to develop your leadership skills, this is a perfect opportunity to join CNW(Courier Network). CNW is US base company. In addition to labor and health insurance, we are also covered by group insurance, and provide 12 days of annual leave (pro-rata) in first year. 14 months basic salary plus year-end bonus and other benefit.