citizenM_士迪辰有限公司

Job Profile - Connect guest communication expert citizenM is growing fast and has a committed roadmap going from 38 hotels to 100 hotels in the coming years. In this growth plan, we want to prioritize establishing and developing a sustainable relationship with (to be) guests. The Connect team is the 24/7 customer service & hotel support team of citizenM. We help our guests with all kinds of questions they have, at every time of the day - via phone, online chat, social media & email. Next to that, we are the first line support for all of our hotels around the globe. The ambition of the Connect team is therefore two fold: * build meaningful customer relations by providing the unique citizenM experience through phone, online chat, social media & email - inspired by our ambassadors - during the entire customer journey. * fully support all our hotels & ambassadors, so they can focus on the guest experience. Since the team is available 24/7, we have flexible working hours and work from different locations to support all time zones Key responsibilities As a guest communication expert you are responsible for the communication with our guests - global citizens - around the globe. You enhance and rock the experience of our guests during their entire journey with citizenM. This means you create connecting moments when guests reach out to us, if it is while they’re booking a stay with us or after they stayed with us - and everything in between. Next to this, you make sure that all information for our guests is up to date on our online platforms, like the website, app & chatbot. Last, but not least you ensure that within all this our citizenM values are infused. * interacting with guests via online chat, email and phone * escalate guest technology issues to the IT team * achieve the highest standards of outstanding guest service: provide training and constant feedback to the team to safeguard that the citizenM culture is clear to anyone that gets in contact with our guests * RAOKs: Random Acts Of Kindness - looking at ways to surprise and wow our guests constantly looking at ways to improve the guest experience and sharing this with the team * collaborate with other teams within citizenM to report customer feedback * analyze and improve guest service and report weekly to citizenConnect team lead Qualification / skills * people skills showing the ability to surprise, connect and touch * ability to handle multiple tasks in a fast paced environment * self starter who shows initiative * attention for detail * problem solving skills and can do mentality * identify with the citizenM brand * passionate about hospitality * being able to work on weekends and holidays * speak and write fluent in English and preferably one other language (French, Italian, Mandarin, Spanish, Dutch)

The finance support coordinator is a finance team member who supports the finance shared services with non-critical and essential tasks that strengthen the global financial processes, quality, and ensure smooth financial operations. Key Responsibilities In this wide-ranging and collaborative role, we’re also counting on you to: :) Support the finance teams with daily, weekly, or monthly tasks :) Retrieve, upload, follow up to ensure invoices are in process :) Reconcile and follow up on missing costs to ensure full cost allocation and more accurate financial reporting :) Reconcile supplier statements and request any missing invoices or inform about any discrepancies :) Validate invoices data with the invoices documents and send forward to process  :) Handle inquiries from suppliers and internal stakeholders about payment time, invoice status, and other standard requests :) Close communication with the finance teams in Voorschoten :) Other ad-hoc tasks and requests from finance colleagues Qualifications/skills :) Bachelor degree preferably in accounting, business administration, or related fields :) Relevant working experience, knowledge of the hospitality industry is a plus :) Knowledge of Microsoft Business Central 365, invoice processing is a plus :) Desire to learn and develop professional knowledge and expertise :) Fluent in English, other European languages are a plus :) Good level of Microsoft Office skills (Excel) or Google sheets Location  / hours   :) Taipei office, preferable to maximize working time overlap with either the US or Netherlands time zones :) Start date = Sept. 1st or October 1st