Ragic_立即科技有限公司

Ragic是一個企業雲端資料庫的 SaaS 服務，讓不會寫程式的人也能夠快速地利用像是 Excel 一樣的試算表介面，製做出各式各樣電子化表單，協助企業電子化。我們的客戶分布在全球各個國家，我們在找客戶服務專員，來協助我們客戶學習使用 Ragic 並且回答他們對於用 Ragic 設計資料庫上可能有的疑問。 條件： 1. 對於資訊技術有熱情，學習能力快！你不需要會設計電子化表單，但是進入 Ragic 以後會需要你能夠快速學習如何利用 Ragic 讓企業電子化！建議可以先用免費版玩玩看我們的產品，來確定是否對這類型資訊技術有興趣。 2. 英文能力好的話是很大的加分，因為你就可以協助回答英語系國家的使用者的問題。如果會其他語言也都是有幫助的！ 3. 對於一些企業管理，商務上常見的商業流程熟悉有概念，會很有幫助。Ragic 是個讓客戶根據自己企業的需求製作資料庫系統的工具，因此如果對於基本的估價單、訂單、庫存、應收應負帳款、傳票、採購等等常見的企業流程熟悉的話，會讓你在跟客戶溝通的時候順暢很多。 4. 如果對於一些傳統的 ERP, CRM, HR 等等各式資訊系統有使用經驗，也會有幫助。你會比較清楚客戶在使用這些傳統的套裝軟體上常常會碰到的問題，也能夠在客戶需要 Ragic 跟其他傳統資訊系統整合的時候，提出比較明確的解決方式。 職責： 1. 協助回覆客戶寄出的客服 email 、處理即時線上交談中以及客戶來電時，客戶所提出對於 Ragic 使用的問題，或是必要時與客戶進行線上會議。這些 email、即時交談或線上會議可能是中文或是英文的。 2. 協助維護技術文件。技術文件是提供客戶服務時的好夥伴，任何常常被問到的問題，都應該在文件上面找得到，減少客戶需要特別提問的機會。 3. 整理及回報客戶的需求並與開發團隊討論。除了回覆客戶的問題之外，若針對產品功能有優化的空間，都應該與內部的開發團隊做回報及討論。

Excel式雲端資料庫平台開發，後端為 Java，前端為大量 Javascript。使用者超過七成在國外，所以需要練習處理各種國際化課題，例如跨時區、多語系、不同數字或日期格式習慣等。 我們的產品沒有使用任何framework，使用的library也相當少，我們不需要您熟悉各式各樣業界常用的 framework/library (Ex. Spring, struts, JQuery, AngularJS...etc)。但是需要您良好的邏輯能力，以及對於資料庫軟體的熱誠！ 一定要熟的: Java / Javascript 加分: Android App開發, iOS App開發 (Swift) - 我們有兩個平台的 mobile app 來讓企業用戶存取雲端資料庫

Ragic is a cloud software for building business applications with simple Excel-like interface. Our users are all over the world, most of them outside of Taiwan. So we're looking for a new English content marketing to our team to boost our English content to reach more users. Qualifications: 1. Most importantly: excellent English writing ability. Need to be able to write articles that are interesting and professional that can reach potential target audience. 2. Being tech savvy is a big plus. You don't need to know how to create business database applications, we will teach you how, you will be an expert at this. But you will learn a lot faster if you're tech savvy and enjoy this job a lot more if you like technology. 3. Chinese reading and speaking ability is a plus, but not necessary. We have quite a bit of Chinese content material that you can refer to if you can read Chinese. And speaking Chinese helps you communicate with some of our team members who's not as fluent in English. 4. A good understanding of internet marketing would be a plus. We are open to any fresh new ideas on how to promote Ragic internationally. 5. We can help apply for a work permit if needed. But it would really make it easy for us if you already have a working permit to work in Taiwan. Responsibilities: 1. Your main responsibility will be writing English content for blog, Facebook page, Twitter feed, announcements and other channels. This should take the majority of your time. 2. Help answering English support tickets on questions that users have on Ragic. All of our marketing team helps answer customers questions. This would give you a good insight on how Ragic is used in real-world scenarios, and give you lots of good ideas for writing new content. 3. Help edit English user documents. We already have complete documentation, but it still requires frequent update on new features or updates. Ragic is not a big company. But we're a profitable, stable and truly focused on our core product. We don't do any projects. We are focused on perfecting our product and making it known for all businesses around the world. We are efficient, don't have much meetings and don't work overtime. If you're interested, please first go to www.ragic.com and register for a free trial account and get an idea on what we do. Also we would appreciate it if you can send us some of your English writing samples for our reference.

Ragic is a cloud software for building business applications with simple Excel-like interface. Our users are all over the world, most of them outside of Taiwan. We're looking for a new Enterprise Customer Service Specialist to help our new customers learn and adopt Ragic to digitize their business. Qualifications: 1. Tech savvy and being able to learn new software quickly. You don't need to know how to create business database applications, we will teach you how, you will be an expert at this. But you will learn a lot faster if you're tech savvy and enjoy this job a lot more if you like technology. 2. English communication ability. Because more than half of our users are outside of Taiwan, you will need good English writing ability. 3. Some fundamental knowledge on business administration is a big plus. Ragic is a tool for our customers to build database systems to digitize their workflow, so having basic knowledge of some common business operation like sales order, inventory, accounting, or purchasing will be very helpful. Responsibilities: 1. Help answering support tickets on questions that users have on Ragic. They may be in English or Chinese. They are mostly e-mail and sometimes phone calls (phone calls are in Chinese) 2. Help edit English user documents. We already have complete documentation, but it still requires frequent update on new features or updates. 3. Write blog articles to communicate with our current users and reach more potential users to learn about Ragic. This can be in either Chinese or English. Ragic is not a big company. But we're a profitable, stable and truly focused on our core product. We don't do any projects. We are focused on perfecting our product and making it known for all businesses around the world. We are efficient, don't have much meetings and don't work overtime. If you're interested, please first go to www.ragic.com and register for a free trial account and get an idea on what we do.

Ragic是一個企業雲端資料庫的 SaaS 服務，讓不會寫程式的人也能夠快速地利用像是 Excel 一樣的試算表介面，製做出各式各樣電子化表單，協助企業電子化。我們的客戶分布在全球各個國家，我們在找通路業務代表，來開發並且協助更多通路夥伴公司利用 Ragic 協助客戶進行商業流程電子化！ 條件： 1. 熟悉軟體通路銷售。需要瞭解軟體銷售通路生態以及合作夥伴的需求，有能力進行合作夥伴教育訓練、認證、補助、佣金管理等整體的規劃與執行。 2. 熟悉雲端軟體與資料庫技術。通路業務代表很大部分工作，是對合作夥伴進行教育訓練，協助合作夥伴解決 Ragic 專案上碰到的問題。因此雖然不一定需要自己會寫程式，但是需要對於雲端以及資料庫技術有足夠的熟悉度，能夠提出架構良好的解決方案。 3. 英文能力佳。通路夥伴包含國內外的公司，需要以英文溝通。如果會其他語言也都是有幫助的！ 4. 良好的溝通能力與親和力。通路業務代表是一個業務性質的工作，希望他能夠深度經營通路，維持長久良好的合作夥伴關係。 5. 若對於一些商業流程熟悉有概念，會很有幫助。企業電子化難免會牽扯到常見的企業流程，如生產管理、訂單、庫存、應收應付帳款等流程。如果對於商業流程有基本的了解，有一些傳統 ERP, CRM, HR 系統的使用經驗，在跟客戶以及合作夥伴討論時會更能抓到重點。 職責： 1. 合作夥伴教育：舉辦各種課程讓新合作夥伴學習如何使用 Ragic 、如何銷售 Ragic，既有合作夥伴整體能力的精進。 2. 合作夥伴支援與管理：掌握並管理經銷商之商機，定期review經銷商pipeline，提供必要協助，協助經銷商達成業績目標。 3. 新合作夥伴招募：透過各種方式開發國內外新的合作夥伴。 4. 合作夥伴認證：建構並執行合作夥伴認證計畫，讓客戶在選擇合作夥伴時有個可以信賴的依據。