美商優莎納股份有限公司台灣分公司

1. 協助企劃業務相關活動提案/簽核/執行溝通/結果追蹤整合與結案 2. 支援活動相關之廠商溝通協調，處理現場問題反應與分享，提供會員優質的服務 3. 每日提供KPI業績結算數字達成結果及週結/月結報表，以更新業務和進度報告 4. 製作公開會議/表揚活動之PowerPoint資料 5. 教育訓練相關支援，如課程溝通及整合 6. 在必要時，協助直銷商製作培訓教材/簡報資料 7. 提供業務部門相關之行政事務之協助 8. 執行指定之臨時任務或專案工作

Job Summary The Ethics Specialist is responsible for educating, investigating, and enforcing the Brand Partner agreement and the corporate compliance terms and policies. Duties and Responsibilities Essential • Complete investigations by looking into possible violations of the terms and policies. • Follow Standard Operating Procedures to complete investigations when policy violations are proven. • Recommend corrective actions to the manager for policy violations. • Educate employees and Brand Partner on the USANA Brand Partner terms and policies. • Provide correspondence on issues related to compliance matters in a timely manner. • Audit retail sales verification for compliance and ensure all Brand Partner conduct their business in a legal and ethical manner and adhering to terms and policies. • Process all requests for person-to-person transfer of Brand Partnerships in accordance with corporate guidelines. • Process requests for moving, re-entries and placement changes in accordance with corporate guidelines. • Liaise with government agencies and internal USANA Legal department on compliance and regulatory requirements and documents. • Prepare, file and maintain all records and documents in compliance with regulatory requirements. Additional • Attend internal and external trainings as required on various topics relevant to personal development and the Company's goals. • Travel domestically and internationally on weekends and nights as required at USANA/Brand Partner events. • Maintain consistent, effective and respectful communications and establish an efficient channel of communications with Corporate, managers, colleagues, and Brand Partner. • Perform other duties or ad hoc projects as assigned or needed. Qualifications/Knowledge, Skills & Abilities Requirements • University graduate. • A minimum of 3 years' previous experience in Compliance and/or Customer Service, with previous experience in the Direct Selling industry is favorable. • Good command of both written and spoken English. • Effective public speaking and presentation skills. • Good problem solving, questioning and investigative skills. • Must possess a high degree of ethics and integrity, and be willing to adhere to company policies and procedures. • Ability to work autonomously and within strict deadlines. • Proficiency in Microsoft Office suite. • Must be detail-oriented and results-oriented, with excellent planning and organizational skills. • Must have working experience in preparing, filing and organizing files and documents for government compliance requirements.

1. 處理直銷商及顧客入會、訂貨、換貨及退貨等事宜。 2. 處理直銷商及顧客辦理各項變更服務。 3. 客服專線值機、客戶來信回覆、協助顧客解決問題。 4. 維護客戶關係，例如：客戶電話關心、客戶電訪等等工作。 5. 櫃檯門市接待與需求服務。 6. 傳達、支援與配合直銷商及顧客業務活動。 7. 提供直銷商及顧客公司各相關事項的諮詢服務。 8. 提供直銷商及顧客產品售後服務。 9. 聆聽直銷商及顧客需求，提供客戶各項服務及客訴案件處理。