美商_科林研發股份有限公司_Lam Research

This position manages the day-to-day operations of the site technology team, including people management. The position will lead the team to provide technology expertise to support penetration and defense strategies. Manage technical resources to secure, explore and win application market share. **This position will be assigned to work in Arizona, USA, after one year training in Taiwan. ** Job Duties and Responsibilities (70%) • Manage day-to-day operations of the Field Process team to ensure smooth execution and alignment with business objectives. • Understand key customers’ technology roadmaps, process flows, inflection points, requirements, and business challenges; identify opportunities where the company can add value. • Represent the company professionally to customers, develop and maintain strong relationships, and ensure continued customer satisfaction with process solutions and initiatives within the assigned territory or function. • Collaborate with customers to identify business opportunities by: o Understanding customer needs. o Positioning the company’s product and technical value. o Working with the Account team to develop penetration and defense strategies. o Coordinating with the Global Product Group on product demonstrations. • Manage penetration and defense projects by: o Supporting the Account team in project strategy development. o Driving local and corporate teams to execute projects within committed timelines and resources. o Managing competency and manpower resources. o Engaging and managing customer relationships throughout the project lifecycle. • Serve as a trusted subject matter expert and partner to customers (internal and external), delivering technical solutions that enhance customer perception of the company. • Provide regional technical leadership for processes, including resolving customer issues, improving productivity, and supporting installation activities. • Work closely with Product Groups and Account Teams to drive technical solutions and ensure compliance with escalation policies. • Ensure safety compliance by identifying hazardous environments and providing ongoing safety training to the engineering team. • Perform other duties as assigned by the immediate supervisor. People Management (30%) • Direct and supervise day-to-day work and projects of direct reports. • Manage competency and manpower resources within the team to meet customer needs. • Oversee annual performance management and development exercises for direct reports. • Drive training and development initiatives for team members. • Mentor high-potential personnel to build a stronger team and create growth opportunities for qualified internal candidates.

Major responsibility is n3 miniline transfer and high peak ramping task include daily service operation, installed base performance improvement, maintain customer satisfaction, as key sponsor to lead local team and cowork with PG/CSBG/Sales to make customer and company’s goal completed. **This position will be assigned to work in Arizona, USA, after one year training in Taiwan. ** Job Duties and Responsibilities (60%) • Act as the primary representative of the Field Service Head to customers, fostering strong relationships and ensuring service operations align with company goals. • Oversee the performance of the installed base within assigned functions to meet product specifications and system performance targets. • Direct and manage field service and technical support activities related to installation, servicing, and modification of company products. • Collaborate closely with sales, service teams, process engineering, and product groups to support customer technical and production requirements, evaluate product performance, and deliver optimal solutions. • Forecast and control Installation & Warranty (I&W) within the ISR plan, ensuring efficient engineer utilization for balanced absorption results. • Serve as a key liaison between customers and product groups, providing clear issue statements and support needs to drive continuous improvement in system performance, availability, and reliability. • Coordinate escalations with local and support teams, allocate resources effectively to minimize downtime and production interruptions. • Ensure a zero-incident safety record by maintaining a hazard-free environment and delivering ongoing training and guidance to the service team. • Understand customers’ equipment-related technology roadmaps, upgrade requirements, and operational challenges to identify opportunities for hardware improvements and value-added services. • Work with customers and account teams to identify hardware-related business opportunities, including: o Positioning the company’s equipment, capabilities and technical advantages. o Supporting penetration and defense strategies for hardware solutions. o Coordinating with Global Product Groups for equipment demonstrations and upgrades. • Manage hardware penetration and defense projects: o Develop and execute project strategies with account teams. o Drive local and corporate teams to deliver hardware solutions within committed timelines and resources. o Oversee competency and manpower allocation for hardware projects. • Act as a trusted advisor to customers for equipment performance, reliability, and productivity improvements. • Lead training, motivation, development, and discipline of assigned employees to build a high-performing team. • Manage competency and manpower resources to fulfill customer needs across multiple projects. • Mentor high-potential personnel to strengthen team capability and create growth opportunities for internal talent. People Management (40%) • Lead training, motivation, development, and discipline of assigned employees to build a high-performing team.

• Act as the primary representative of the Field Service Head to customers, fostering strong relationships and ensuring service operations align with company goals. • Oversee the performance of the installed base within assigned functions to meet product specifications and system performance targets. • Direct and manage field service and technical support activities related to installation, servicing, and modification of company products. • Collaborate closely with sales, service teams, process engineering, and product groups to support customer technical and production requirements, evaluate product performance, and deliver optimal solutions. • Forecast and control Installation & Warranty (I&W) within the ISR plan, ensuring efficient engineer utilization for balanced absorption results. • Serve as a key liaison between customers and product groups, providing clear issue statements and support needs to drive continuous improvement in system performance, availability, and reliability. • Coordinate escalations with local and support teams, allocate resources effectively to minimize downtime and production interruptions. • Ensure a zero-incident safety record by maintaining a hazard-free environment and delivering ongoing training and guidance to the service team. • Understand customers’ equipment-related technology roadmaps, upgrade requirements, and operational challenges to identify opportunities for hardware improvements and value-added services. • Work with customers and account teams to identify hardware-related business opportunities, including: o Positioning the company’s equipment, capabilities and technical advantages. o Supporting penetration and defense strategies for hardware solutions. o Coordinating with Global Product Groups for equipment demonstrations and upgrades. • Manage hardware penetration and defense projects: o Develop and execute project strategies with account teams. o Drive local and corporate teams to deliver hardware solutions within committed timelines and resources. o Oversee competency and manpower allocation for hardware projects. • Act as a trusted advisor to customers for equipment performance, reliability, and productivity improvements. • Lead training, motivation, development, and discipline of assigned employees to build a high-performing team. • Manage competency and manpower resources to fulfill customer needs across multiple projects. • Mentor high-potential personnel to strengthen team capability and create growth opportunities for internal talent. • Lead training, motivation, development, and discipline of assigned employees to build a high-performing team.

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes As a Technical Program Manager, you are responsible for leading teams in the development and productization of advanced software products and Knowledge Management systems for Lam’s Service Business. Responsible for maintaining and updating existing and new business process systems, software, hardware, and process architecture into a long-term stable/scalable set of systems to support engineers and customers located around the world. The successful candidate will be expected to develop a strong understanding of business needs and be able to seamlessly translate them into requirements and user stories. Direct work in program management and working with business development, product marketing, product management and technical teams will be required. • Own the program manager responsibilities for the overall outcome and delivery of the program • Drive accountability reporting preparation and execution to stakeholders including executive management • Create strategies for risk management including contingency planning and risk mitigation for the programs/projects supporting • Planning and scheduling project goals, milestones, deliverables and dependencies • Identifying & solving project issues effectively, managing conflicts with local and globally distributed groups, escalating issues when required • Self-motivated & takes initiative: able to get integrated quickly with the company and find areas for improvement & support to add value • Able to make decisions appropriate within grade level and responsibility and escalates decisions in a timely manner that are outside of grade level • Experience in Agile Frameworks and methodologies such as SAFe • Ability to traverse the project, program, and portfolio tiers as well as make constant assessment of feature pipeline, work done and work quality to support decision making on release delivery schedule • Leads concept and feasibility for new methods, processes, software, or specifications leading to the resolution of complex problems • Collects data, analyze results, generate reports, provide recommendations, and present findings to management teams Excellent communication and presentation skills required. • Able to draft communications to large audiences, and ability to communicate to executive level Minimum Qualifications: • Bachelor’s degree with 5+ years of experience; or master’s degree with 3+ years’ experience; or a PhD with no previous professional experience; or equivalent experience. • 3+ years of continuous improvement or technical program management • Must be able to travel up to 10% travel required to understand field user's needs and requirements • Proven ability to make decisions resulting in the successful implementation of technical process or operational changes • In-depth knowledge of business process development / controls and mapping work-item execution status to organizational objectives • Required tool experience: Use of Jira/Confluence or equivalent Preferred Qualifications • Experience in or knowledge of Semiconductor fabrication, Semiconductor Equipment Operations, or related industries is a plus • Knowledge of `t methods and experience in Product Development & Release (PDR) procedures • Relevant project management certifications such as PMP, CAPM, Scrum Master, or PRINCE2 • Experience in Lean Six Sigma methodology or certification (Green Belt, Black Belt) is a plus • Experience with Agile and/or Waterfall project methodologies • Familiarity with project management software and tools including MS Project, QuickBase, Office Timeline, Jira/Confluence or equivalent • Experience in Change-Management methodologies is a plus

Develops new or modified process formulations, defines processing or handling equipment requirements and specifications, and reviews processing techniques and methods applied in the manufacture, fabrication, and evaluation of products. Involvement may begin at any step from pilot plant to full-scale manufacturing. Coordinates design requirement review with appropriate engineering/scientific personnel to ensure compatibility of processing methods. Compiles and evaluates test data to determine appropriate limits and variables for process or material specifications. May conceive and plan projects involving definition and selection of new concepts, equipment automation technology, and approaches in the processing or development of new or improved processes. • Responsible for performing professional process engineering research, design, development, modification, and evaluation. • Support the company's complex semiconductor capital equipment and systems, including cutting edge plasma dielectric conductor etcher, advance electrodes for plasma density control, and multi-layer power delivery system. • Determine process approaches and parameters. Review and evaluate processes. Generate or direct process activities and verify accuracy of final documentation. • Analyze and select components and equipment, as well as evaluate supplier capabilities. Design and conduct independent experiments or tests. • Define problems and objectives, develop approach, analyze results and provide recommendations. • Direct the implementation of required changes or modifications. Plan, conduct, and technically direct moderately complex projects. • Write and analyze Action Requests/Equipment Changes Notices.

• Responsible for providing quality repair and preventive maintenance service of company equipment at Lab. May install or relocate customer equipment and perform associated start-up and check-out procedures under supervision. • Perform on-site preventive maintenance. Order and replace defective units, components or parts as appropriate. • Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. • Determine corrective actions required and escalate for assistance and prompt resolution with the support of technically more experienced staff for assistance and guidance when assessing severity of malfunctions and determining corrective actions required. • On the job Training (OJT) to assist with installing and start up and/or relocating equipment at customer’s site. • Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials. • Execute project action items under direct supervision. • Perform other related duties as assigned by senior FSE / supervisor. Leadership • May Provide on-site instruction to sub-contractors and customers. Customer Relation • Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. • Shadow more experienced engineer at customer site.

As a Construction Manager at Lam, with your project management expertise, you'll plan and oversee facility changes for plant, tool installations, and production equipment layouts. You'll work with architects to develop design criteria, layouts, and prepare contracts. You inspect construction and installation progress to ensure adherence with established specifications and schedules. Your focus on performance specifications required to meet unique operating conditions contributes to the efficiency and compliance of Lam's state of the art facilities. Responsibilities: • Plans facilities changes for plant, office, and production equipment layouts, working toward economy of operation, maximum use of facilities and equipment, and compliance with laws and regulations. • Leads architecture/engineering firms and company engineers in developing initial project design criteria and layouts and schematic drawings for industrial construction projects. • Develops criteria and performance specifications required to meet unique factory/ research lab operating requirements and building safety codes. • Leads engineers, consultants, and company procurement professionals to develop bid documents for construction and facilities acquisition. • Engages with legal to originate construction contract agreements consistent with project scope, value, and company risk profile. • Reviews and estimates design and project construction costs including equipment, installation, labor, materials, start-up preparation and other related costs. • Inspects construction site and attends the contractor led progress meetings to monitory conformance to established drawings, specifications, and schedules.

Manages a team of facilities professionals who plan, design, construct, operate and maintain semiconductor cleanroom lab facilities infrastructure (cleanrooms, HVAC equipment, process systems, control systems, etc.). Responsible for department operational expense and capital budget forecasting. Delivers lab and workplace facilities services in line with stakeholder requirements, agreed upon service levels, and occupational safety and environmental compliance programs per Lam policies. Selects, develops, and evaluates personnel to ensure efficient operation. Member of both regional and global leadership teams, responsible for developing organizational policies and procedures relevant to delivering facilities services worldwide. Responsibilities: • Manage department staff and outsourced service providers to ensure effective delivery of lab and facilities services that maximize R&D Lab uptime and workplace service efficiency. Outsourced service providers include gas and chemical handling service providers; process tool support OEM equipment technicians (vacuum pumps, abatement, chillers); janitorial and facilities maintenance service companies, ultrapure water / wastewater treatment operating vendors; and engineering consultants • Lead team based problem-solving activities to investigate, identify, and resolve lab and facilities incidents and equipment failures using data-driven methods • Ensure compliance with all applicable safety and environmental laws regulating the handling and processing of hazardous materials per local and country regulations • Align with business unit senior executives on lab asset management strategies and lab facilities service levels • Develop operational expense forecasts and manage performance to approved budget • Accountable for annual expense budgets in the range of $15M - $20M USD/year

【本職缺僅接受科林研發官方網站投遞】https://opportunities.lamresearch.com/job-invite/190163/ Position Summary This position requires strong cross-team collaboration across multiple functions and close partnership with corporate communications teammates across Asia and in the US. As Sr. Manager, Corporate Communications Taiwan, you will play a critical role creating and executing strategic programs that span all communications channels and formats, align with our key business objectives, and advance Lam’s brand and reputation goals locally, regionally, and globally. In this role, you will be responsible for providing strategic communications counsel to leaders, building impactful plans, partnering with a variety of stakeholders to develop impactful content, and effectively amplifying our messages to internal and external audiences. Reporting to the Director of Corporate Communications for China and Taiwan, you will be responsible for helping us shape our narrative, inspire our workforce, bring our brand to life and shape perceptions of Lam with key audiences. This position requires strong cross-team collaboration across multiple functions and close partnership with corporate communications teammates across Asia and in the US. Other Job Responsibilities • Develop and execute an integrated communications strategy including public relations, executive communications, social media, brand, industry engagement, philanthropy, employee communications and intranet storytelling. • Implement programs that help regional leaders align and engage employees to achieve the desired business outcomes. • Cultivate media relationships, identify appropriate media opportunities, and drive positive coverage about Lam’s innovation, regional investments, social impact programs, special events, public announcements, and other projects. • Prepare talking points, speeches, presentations, and other supporting material for industry keynotes as needed. • Collaborate with global stakeholders to adapt and localize global communications programs and campaigns. • Exercise excellent judgment to provide communications counsel to senior executives on fast-moving, complex, and sensitive communications topics. • Manage and engage with agencies on a variety of projects and initiatives while maintaining appropriate project timelines to meet required deadlines. • Drive continuous improvement for our communications activities, including utilizing data and analytics to find trends and engage across the entire global communications team to make recommendations and continually raise the bar on quality and impact. Preferred Qualifications • 15+ years of rich experience in public relations, marketing communications, and necessary experience in community/social impact programs. • Ability to quickly understand complex business issues to distill messaging for diverse audiences. • Skillful at building effective relationships with key partners across multiple countries and time zones. • Ability to wisely invest resources (people, time, and budget) to maximize impact. • Ability to act with urgency to juggle multiple projects without significant oversight and follow through to their impactful execution. • A self-motivated quick learner with a high sense of ownership and willingness to explore new approaches to achieve a better result. • Strategic thinking while paying attention to details. • Strong team spirit, positive outlook, and sense of humor. Other Desirable Skills • Working experience in the B2B high-tech industry, with semiconductor industry working experience as a plus, or at a PR agency. • Local semiconductor industry connections at organizations such as SEMI.

Job Responsibilities Shorten the learning curve for LSPs and accelerate their certification process for L2/L3 levels. - Evaluate and manage outsourced vendors to ensure quality and performance. - Establish strong and effective communication between the AT team and LSPs.

【本職缺僅接受科林研發官方網站投遞】 請至科林研發官方網站投遞個人履歷表，此職缺履歷登錄網址: https://opportunities.lamresearch.com/job-invite/189501/ The intent of this position is to support space planning and management activities for the Taiwan campus portfolio. The Occupancy Planner is part of our on-site Global Occupancy and Space Planning team and will be responsible for space planning, programming, and supporting the team in developing occupancy plans. Also, processing new hire requests, terminations, and weekly move requests, with opportunities in helping to shape and launch space management policies, standards, and processes. Responsibilities: • Build and maintain strong relationships with BU customers to provide excellent customer service • Gather programming requirements to develop project scope, schedule, and budget on office reconfigurations, move, and tenant improvement projects • Provide design layouts of new and existing office space and furniture as needed for move and tenant improvement projects • Working furniture vendors to develop move plans with space assignments, occupancy plans, and furniture reconfiguration requirements • Conduct building audits to verify that employee locations, furniture layout and room configurations are correctly noted on floor plans • Manages relocations including the development and execution of project planning activities, timing of group moves/relocations, and final relocations • Participates in the development and integration of space management tools, processes, standards, and policies to improve efficiencies • Present and negotiate with business units to implement plans aligned with corporate guidelines, including scenarios to optimize use of space while meeting business requirements

Job Duties and Responsibilities (Technical and Operational) 1. Responsible for HVM Fab sales activities including revenue commits and delivery, building customer trust and installed base management (escalation, contract performance, CoC and productivity). 2. Provide accurate sales forecasts and update regularly regarding to change of prior plan. Issue quotation, Configuration and NSR (Non-Standard Requirement) for proper configuration and system slotting 3. Developing and executing strategies and actions for account team key application defense and penetration. To gain market share, and profitability. 4. Understanding Internal & External customers' needs and to build a strategic & sustainable relationship with them. 5. Serve as the primary Lam person regarding TSMC product/Business details and explanation, handling appropriate paperwork pertaining to Sales and delivery, and final negotiations. 6. Regular collaboration/coordination with Account's Sales/Process/Service Team in order to review status and plans to ensure an organized and efficient approach to penetration and installed base success to ensure Customer Trust activities. 7. Coordinate specific installation and process acceptance schedules with CSOM for timely system acceptance and manufacturing readiness.

Job Responsibilities: 1. Order processing: Process customer orders, ensuring accuracy and efficiency in order entry; Track and monitor order status, providing regular updates to customers. Sox control and compliance 2. Customer interaction: Manage incoming calls from external customers and internal filed engineers in a professional and courteous manner; Act as the primary point of contact for customers seeking information about Spare Parts; Listen attentively to customer inquiries, concerns, and requests. 3. Issue Resolution: Assist customers in resolving issues, such as order discrepancies, product defects, by coordinating with relevant departments; Initiate returns or replacements as needed, ensuring customer satisfaction. 4. Streamline projects: collaborate with company G&O on the program management. 5. Cross functions operation: accept new assignments during CSBG sections of CS, Logistics and CSBG Admin , and own ability to handle the cross functions operation.

What You'll Do: • Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites. • Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions. • Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification. • Maintain records and reports to coordinate activities between Lam and the customer. • Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction. • Transparently discuss opportunities and challenges with customer to increase trust. • Update customer on status of Lam tools as needed.

【請同時至科林研發官方網站投遞】 此職缺履歷登錄網址 https://reurl.cc/gD31KL Technical 1.Responsible for completion of process support and installation of Lam equipment at customer sites. This includes evaluation and documentation of process outputs of hardware modifications/upgrades to existing systems. 2. Setup and complete experiments, collect data and generate reports for both internal and external distribution. 3. Design and complete DOE (Design of Experiments) evaluations to characterize process window for new installations or Lam recommended field hardware modifications/ upgrades. 4.Develop new processes for small variants to existing customer applications. 5. Conduct experiments and tests, collect and analyze data and generate reports for both internal and external distribution. 6. Work with senior engineers and customers to understand customer technology roadmaps, process flow, inflection points, requirements and business issues/ challenges. 7. May develop new processes for small variants to existing customer applications. 8. May recommend / initiate escalations and quality investigations. 9. Present technical and marketing materials to a high standard. 10. Any other duties as assigned by the immediate supervisor. Customer Relation 1. Develop good customer relations during start-up and trouble-shooting; Work closely with customer to understand customer issues and demands. 2. Professionally represent the company to the customer. 3.Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified. 4. Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc.) in good working condition, accounted for and secure. 5. Can support process projects and manage customer and product group to drive to closure. *請檢附英文履歷**請載明多益成績*

【本職缺接受科林研發官方網站投遞】 請至科林研發官方網站投遞個人履歷表，此職缺履歷登錄網址: https://careers.lamresearch.com//job-invite/183934/ Technical 1 Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites. 2 Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions. 3 Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification. 4 Maintain records and reports to coordinate activities between Lam and the customer. 5 Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction. 6 Transparently discuss opportunities and challenges with customer to increase trust. 7 Update customer on status of Lam tools as needed. Leadership 1. May Provide on-site instruction to sub-contractors and customers Customer Relation 1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 2. Shadow more experienced engineer at customer site

【本職缺接受科林研發官方網站投遞】 請至科林研發官方網站投遞個人履歷表，此職缺履歷登錄網址: https://careers.lamresearch.com//job-invite/184029/ Technical 1 Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites. 2 Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions. 3 Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification. 4 Maintain records and reports to coordinate activities between Lam and the customer. 5 Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction. 6 Transparently discuss opportunities and challenges with customer to increase trust. 7 Update customer on status of Lam tools as needed. Leadership 1. May Provide on-site instruction to sub-contractors and customers Customer Relation 1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 2. Shadow more experienced engineer at customer site

Technical 1. Responsible for providing quality repair and preventive maintenance service of company equipment at customer sites. May install or relocate customer equipment and perform associated start-up and check-out procedures under supervision 2. Perform on-site preventive maintenance. Order and replace defective units, components or parts as appropriate. 3.Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. 4. Determine corrective actions required and escalate for assistance and prompt resolution with the support of technically more experienced staff for assistance and guidance when assessing severity of malfunctions and determining corrective actions required. 5. On the job Training (OJT) to assist with installing and start up and/or relocating equipment at customer’s site. 6. Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials. 7.Execute project action items under direct supervision 8. Perform other related duties as assigned by senior FSE / supervisor Leadership 1. May Provide on-site instruction to sub-contractors and customers Customer Relation 1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 2.Shadow more experienced engineer at customer site

1. Responsible for providing quality repair and preventive maintenance service of company equipment at customer sites. May install or relocate customer equipment and perform associated start-up and check-out procedures under supervision. 2. Perform on-site preventive maintenance. Order and replace defective units, components or parts as appropriate. 3. Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. 4. Determine corrective actions required and escalate for assistance and prompt resolution with the support of technically more experienced staff for assistance and guidance when assessing severity of malfunctions and determining corrective actions required. 5. On the job Training (OJT) to assist with installing and start up and/or relocating equipment at customer’s site. 6. Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials. 7. Execute project action items under direct supervision. 8. Perform other related duties as assigned by senior FSE / supervisor. Leadership May Provide on-site instruction to sub-contractors and customers. Customer Relation 1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 2. Shadow more experienced engineer at customer site.

Major responsibility is Micron Taiwan new tech node high peak ramping task include daily service operation, installed base performance improvement, maintain customer satisfaction, as key sponsor to lead local team and co-work with PG/CSBG/Sales to make customer and company's goal completed Job Duties and Responsibilities (Technical / Operational responsibilities / Performance objectives of this position) 60% of time • Represent field service head to customer, develop and maintain good customer relationship. Be accountable for service operation to achieve company goals. • Manage installed base performance of assigned functions to ensure achievement of system performance to product specifications. • Manage and direct the activities of field service and technical support required for installation, servicing and modification of company products • Co-work with sales, service team, process engineering and product group closely to support customer technical and production requirements, evaluate product performance and best solution delivery • Forecast and control I&W within ISR plan and manage the utilization of engineers for a balanced absorption result. • As bridge of customer and product group to deliver clear issue statement and support need to keep improving and demonstrating system performance, available and reliability. • Coordinate hot escalation with local and support team, manage and arrange resources to estimate down case and interruption of production • Secure zero safety EHS event with non-hazards environment and provide sufficient training and guide service team continuously. People Management (Responsibility for leading, motivating and developing staff) 40 % of time • Be responsible for training, motivation, employee development and discipline of assigned employees.