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公司介紹
產業描述
台北文華東方酒店 Mandarin Oriental Taipei
電話
暫不提供
員工人數
450人
地址
台北市松山區敦化北路158號
相關連結
公司簡介
台北文華東方酒店是全台首屈一指的國際頂級奢華酒店，座落於台北市繁華商業中心與人文薈萃的敦化北路上，酒店的歐式建築美學融合東方設計元素，從客房、走廊、餐廳，所到之處盡顯細緻優雅的設計巧思，更以細膩貼心的服務享譽盛名，在國際間屢獲無數獎項肯定，不僅多次榮獲國際權威《康泰納仕旅遊者雜誌》 (Conde Nast Traveler) 讀者之選獎「亞洲頂尖酒店」殊榮，也是全台唯一榮獲《米其林指南》酒店評鑑最高等級「5棟紅房」的評等，在台灣觀光業界奠定領導品牌形象。 追求頂級服務品質並締造無微不至的個人化服務，是文華東方酒店集團的核心理念。文華東方酒店集團的金扇子傳奇式經典服務享譽全球，我們的同仁，也是集團最寶貴的資產，時時不遺餘力的傳承文華東方集團世界馳名的傳奇式經典服務，竭盡所能為每一位賓客帶來貼心溫暖、無微不至的服務。
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主要商品 / 服務項目
台北文華東方酒店擁有全台北市國際星級酒店中最寬敞的客房，303間品味卓絕的客房與套房，以古典雅致融合當代風格的設計理念，提供貴賓極致奢華與舒適的住宿空間。 六間風格獨特的餐廳與酒吧，提供創新細緻的豪華美饌；佔地寬廣、極具規模的芳療中心引進集團屢獲殊榮的芳療概念，提供賓客完整的經典療程。此外，氣派非凡的會議及宴會場地，為所有會議活動提供圓滿成功、無與倫比的極致體驗。
公司環境照片(6張)
福利制度
台北文華東方酒店以人為本，我們以創造絕佳職涯體驗及良好工作環境為榮，並提供從業人員完善且多元的就業保障如下； ◆ 休假規劃 全面採行 ˂週休二日˃，每日工作八小時；各部門得依實際營運時間排班輪休。 ◆ 職工設施: 員工免費制服及洗衣服務 5星員工餐吃到飽 員工更衣室及置物櫃 員工休息室及網路空間 ◆ 職工保險: 勞工保險 健康保險 團體保險 勞工退休金提撥 我們鼓勵員工持續穩定發展，正職同仁另享有福利權益如下； ◆ 薪資福利: 持有廚師證薪資保證 各項津貼加總，每月高達$2000 - 4000 1.34/1.67/2.67 依勞基法計算加班費 ◆ 職工福利: 結婚、生育禮金 慶生會 生日假 員工健康檢查 每月醫師駐診 員工旅遊及旅遊假 全球MO享集團優惠住宿 集團員工優惠:Pizza Hut、IKEA、KFC 各項特約商店優惠 米其林餐廳/ 貴婦下午茶點等餐廳員工優惠折扣 優良員工競賽獎勵 員工年資服務獎 歲末員工大會人人有獎 部門年度聚餐 ◆ 內部職涯發展: 教育訓練: MOve In Orientation(新進人員教育訓練) MOve Ahead(初階主管領導力培訓課程) MOve Up(中階主管領導力培訓課程) MOve Forward(高階主管領導力培訓課程) 任職滿六個月以上，得以申請酒店內部轉調 任職滿十二至二十四個月以上，得以申請全球集團酒店轉調(視轉調地點簽證申請而定)
工作機會
9/12
客房餐飲服務為國際五星級飯店服務指標，提供住客於房內體驗多元且精緻的餐飲饗宴。
輪職大夜班享大夜津貼。
工作內容：
•Possess extensive knowledge of food and beverage in order to assist guests with suggestions and up sell our products, including liquors and cocktails.
•Support company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
•To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
•To consistently achieve the service and product delivery standards with a high degree of client care and service at all time.
•To maintain and order all the store requisitions.
•Log in any information about special requirements, preferences from the guests and use it to give the special touch to the service.
•Update the Hotel occupancy.
•To maintain all information about VIP and group arrival.
•Responsible for cash float and cashiering.
•To ensure that all in-house VIP's list and amenities are registered and any relevant information is discussed.
•To liaise with Front Office regarding flow of the guests rooms.
•To be fully inform and be aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Taipei/Group generally.
•To carry out daily, weekly and monthly inventory.
•To overview and control the room's order flow by updating the traffic chart board.
•To maintain all Hotel's assets.
•To correctly put the orders in the POS.
9/08
「Bencotto」為義大利餐廳，以充滿巧思的精湛料理搭配獲奬美酒及不含酒精的特色飲品，提供賓客摩登時尚的當代義式珍饈。
•協助顧客訂位服務
•聯繫確認顧客用餐需求
•現場顧客關係維護及帶位
•餐點介紹及推薦
•餐廳文書作業處理
9/12
•雅閣中餐廳為連續7年榮獲米其林一星粵式料理餐廳。由廚藝精湛的主廚團隊，精選臺灣寶島在地食材，以其底蘊深厚的傳統手藝，卓越呈現正宗的粵菜經典佳餚，將菜餚本身最純粹細膩的精隨完美演繹，引領賓客以味蕾穿越極致美饌殿堂。
• 協助顧客訂位服務
• 聯繫確認顧客用餐需求
• 現場顧客關係維護及帶位
• 餐點介紹及推薦
• 餐廳文書作業處理
9/08
The Chief Baker influences the skills, knowledge, attitude, communication and team spirit of every kitchen employee. Ensures the effective use of:
• Inter kitchen communication meetings.
• Technical knowledge and job skills training including effective use of provided materials.
• Creates enthusiasm for training and development amongst all the Culinary Brigade.
• Motivates and leads by example.
• Communication of local and international food trends and market needs to all staff.
• Communication of local requirements, food sanitation laws, safety regulations and other to his staff.
• Creativity and innovation, striving for continuous improvement.
9/12
1. 負責大夜班客房點餐及早餐備餐相關事宜。
2. 確保食材品質及衛生符合標準，並適時提供建議及協助教育訓練。
3. 製作餐點並負責餐期前的備料及出餐流程。
4. 配合主管安排及協助廚務相關工作。
5. 準備營業期間點菜及宴會所需菜餚，確保供應順暢。
6. 確保食品符合衛生管理規範，並維護工作區域整潔。
7.另有大夜津貼
9/12
•協助切菜台工作。
•每日宴會餐廳的食材準備工作。
•跟總倉提出適當的食材需求
•確認工作區域一直處於乾淨的環境之下。
•完成主管交代的的工作並協助其他單位或區域。
•參加所有教育訓練，維持所有的程序及基本工作一致性，並透過協助主管同時提升自己的專業知識。
8/27
Located on the ground floor, adjacent to the lobby, The Jade Lounge is an elegant lounge. Benefitting from lots of natural daylight and atmospherically lit at night, The Jade Lounge provides a sophisticated spot in which to enjoy traditional afternoon tea and exquisite pastries, complemented by a fine selection of European and Chinese teas.
風格優雅別致的「青隅」位於酒店一樓，緊鄰大廳，白天擁有絕佳天然採光，是賓客在台北都會中愜意享受文華東方著名的經典英式下午茶、與品味歐洲優質茶飲和精選中式茗茶的絕佳場所。
•菜單內容介紹與推薦
•點餐及送餐服務
•顧客用餐時桌邊服務
•送餐前準備和餐後餐具擦拭、整理
•確保餐點的品質及餐前的擺設
•Introduce and recommend menu to guest.
•Taking order and deliver service
•Table service during dining
•Preparation before dining and tableware wipeness
•Ensure the quality and plating of cuisine
9/12
•提供顧客專業美容美體按摩服務及相關產品知識及行銷。
•維持所有中心之操作、包含相關設施功能運作及接受教育訓練。
•芳療中心日常的整體營運、確認工作區域乾淨衛生且符合飯店標準。
•完成主管交辦事項, 遵循飯店各項標準。
•提供芳療技術服務
•提供美容保養、精油芳療、壓力抒解及養生保健等知識傳達
•維護良好顧客關係
9/12
工作職責
1. 依酒店集團規定執行保養維護計劃及項目。
2. 酒店消防設備維護檢修及保養。
3. 協助酒店消防生命安全系統符合當地消防安全規章制度並獲得相關政府許可及証書。
協助防止職業災害發生，負責飯店防火安全、衛生運作、管理及行政工作
1. 協助市府、公家機關各項業務之聯繫、協調、處理
2. 具飯店消防設備編組及年度檢查相關經驗者佳
3. 協助規劃及實際演練消防演習演練
4. 協助飯店防火管理稽核工作
5. 完成文華東方酒店集團消防相關稽核例行檢查工作項目
9/12
•Assist in overseeing the effective and efficient operation of Reception which include room management, registration, cashiering. Excel in delivering Legendary Quality Experience to guests.
•To provide a courteous and professional service following at all times.
•Ensure full knowledge and understand of LQE is delivered to the gussets at all times.
•To maintain good working relationships with your own colleagues, and all other departments.
•To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene health and safety
•To maintain a high standard of personal appearance and hygiene at all times.
9/05
•確保服務能夠隨時提供給客人，並且讓客人的住宿體驗既舒適又印象深刻。
•身為行李員須具備對台北充分的了解，對所發生的時事隨時都能掌握，並且及時且親切為客人解決需求。
•需對飯店提供給客人的服務及設施有充分地認識。
•協助並完成其他職責上的任務。
•To ensure the assistance is being provided at all times to guests and their stays at the hotel are comfortable and memorable.
•To ensure that you as the Bell Person at the hotel have a comprehensive knowledge of city, and what is happening within the city at all times, and to ensure that all guest enquirers are met with prompt, informative yet friendly solution.
•To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors.
•To assist and carry out other duties as required and directed.
9/12
•小型製冰機每月清洗。
•提供住客所需服務，備品的遞送，客房清潔
•主管交辦事項。
•另有大夜津貼(NT$ 250/次)。
『前三個月須先在早晚班受訓，待評估能獨立作業後才會安排在夜間值班』
9/10
•Responsible for achieving the Hotel’s total Rooms revenues as laid out in the Marketing Plan.
•Accountable for achieving the Hotel Room Yield, Average Rate and Occupancy targets, as laid out in the Marketing Plan.
•To ensure that the Relative Rev par positioning of the hotel is in excess of its primary competitive set.
•To provide feedback and market information to the DOS on the changing market conditions, including trends on the competition, as a result of direct sales solicitation, telephone, reading materials and interaction with competitive hotel staff.
•To establish and maintain an effective working relationship within the department and with other support department.
•To establish and maintain strong business relationships with travel agencies and related partners to promote hotel room products, secure business opportunities, and drive room occupancy and revenue growth.
9/12
• Assist in overseeing the effective and efficient operation of Reception which include room management, registration, cashiering. Excel in delivering Legendary Quality Experience to guests.
• Attend to all feedbacks/comments from guest and transmit them to the departments concerned and ensure that corrective actions are taken immediately.
• Ensure full knowledge and understand of LQE is delivered to the gussets at all times.
• Check group room allocation, and other special request for groups.
• Read through arrival report and see to all guests’ requests and needs according to MOHG established service by guest categories standards.
• Supervise and conduct on the job training to all new officers.
• Manage room control, monitor availability and efficient release of rooms for arrival guests
• To perform any other reasonable duties as required by the Duty Manager.
9/12
• Assist in overseeing the effective and efficient operation of Reception which include room management, registration, cashiering. Excel in delivering Legendary Quality Experience to guests.
• To provide a courteous and professional service following at all times.
• Ensure full knowledge and understand of LQE is delivered to the gussets at all times.
• To maintain good working relationships with your own colleagues, and all other departments.
• To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene health and safety
• To maintain a high standard of personal appearance and hygiene at all times.
9/12
• Assist in overseeing the effective and efficient operation of Reception which include room management, registration, cashiering.
• Excel in delivering Legendary Quality Experience to guests.
• To provide a courteous and professional service following at all times.
• Ensure full knowledge and understand of LQE is delivered to the gussets at all times.
• Assist in providing exceptional service through the phone.
• To maintain good working relationships with your own colleagues, and all other departments.
• To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene health and safety
• To maintain a high standard of personal appearance and hygiene at all times.
9/12
客服人員在值班時是透用電話, 並且在大多數情況下是顧客與酒店的第一接觸點!從更廣泛的範圍來看，客服務中心的電話是要非常重要的，作為酒店的聲音，您將為所有來電者創造效率，友善和溫暖的印象。
The Guest Service Officer is directly responsible for the Switchboard whilst on duty. On a broader scale the Guest Service Center telephone is to beware that as the “voice of the hotel, and at most times the first point of contact with the Hotel, you are to create an impression of efficiency, friendliness and warmth to all callers to the hotel.
9/10
客服人員在值班時是透過電話, 並且在大多數情況下是顧客與酒店的第一接觸點在更廣泛的範圍內，客服務中心的電話是要非常重要的，作為酒店的聲音，您將為所有來電者創造效率，友善和溫暖的印象。
The Guest Service Officer is directly responsible for the Switchboard whilst on duty. On a broader scale the Guest Service Center telephone is to beware that as the “voice of the hotel, and at most times the first point of contact with the Hotel, you are to create an impression of efficiency, friendliness and warmth to all callers to the hotel.
9/12
The Oriental Lounge Officer will meet and exceed guest expectations by providing efficient and courteous Oriental Lounge service in accordance with Legendary Quality Experiences.
• To provide extensive add-valued Oriental Lounge service throughout the day
• To maintain Oriental Lounge in the best condition with best ambience at all time
• To set up and maintain food and beverage items in accordance with MOHG standards and HACCP
• To provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience
• To arrange fulfillment of guest services by working with the Concierge, Housekeeping, PABX, Reservations and any other Departments when/as needed
• To perform any other reasonable duties as required by the Lounge Floor Manager
9/12
• 負責客房及樓層區域之清潔
• 提供顧客所需之服務,保持工作車之整齊清潔及備妥客房所需備品
• 維護及保持良好的工作環境
• 維持備品室之整齊清潔
• 向樓層主管報告所有破損物品及設備
The Room Attendant is responsible for the overall cleanliness of the assigned guestrooms, guest floor hallway and service areas.
The work schedule is flexible and is cover both morning and evening shift.
上班時間(須配合單位營運輪班)：
• 日班: 9:00-17:30
• 晚班: 14:30-23:00
<依年資/經驗敘薪>
9/12
• 協助房務經理及房務主任，管理房務部的日常運作，確保遵守台北文華東方酒店及文華東方酒店集團的標準和政策。
• 規劃、組織並領導房務團隊，提高效率，為所有賓客提供傳奇品質體驗。
• 監督並維持客房的清潔與維護，確保達到頂級奢華酒店的標準。
• 管理房務用品的庫存和供應，確保存貨充足，同時控制成本。
• 培訓並指導房務同仁，提升服務品質和專業技能。
• 確保衛生、安全和環保政策的實施，遵守酒店和相關法規的標準。
• 專業地處理賓客投訴，提供迅速且有效的解決方案，以提升賓客滿意度。
• 與其他部門協調合作，確保酒店運營順暢，優化賓客體驗。
• Assist the Housekeeping Manager and Housekeeping Supervisor in managing the daily operations of the Housekeeping Department, ensuring adherence to the standards and policies of Mandarin Oriental, Taipei and the Mandarin Oriental Hotel Group.
• Plan, organize, and lead the housekeeping team to enhance efficiency and deliver a Legendary Quality Experience to all guests.
• Supervise and maintain the cleanliness and upkeep of guest rooms, ensuring they meet the standards of a top-tier luxury hotel.
• Manage housekeeping inventory and supplies, ensuring sufficient stock while maintaining cost control.
• Train and guide housekeeping colleagues, enhancing service quality and professional skills.
• Ensure hygiene, safety, and environmental policies are implemented and followed, complying with hotel and regulatory standards.
• Handle guest complaints professionally, providing prompt and effective solutions to enhance guest satisfaction.
• Coordinate with other departments to ensure smooth hotel operations and optimize the guest experience.
9/12
•確保在工作區域進行高標準的清潔。
•監督夜床服務，並嚴格管控通用鑰匙。
•定期檢查客房走廊和公共區域。
•立即向工程部門報告維護問題。
•預防和解決客人投訴。
•負責客房服務員每日處理的客房清潔工作。
•確保客房已經清潔並準備迎接客人。
•負責客房樓層上的客房服務員和房務員的操作。
•確保所有下屬的工作最佳績效。
•負責新進同事教育訓練。
•Ensure highest standard of cleaning in assigned areas.
•Supervise turndown service and Responsible for strict key control.
•Inspect regularly guestroom corridors and public areas.
•Report maintenance issues promptly to Engineering.
•Prevent and resolve guest complaints.
•Responsible for the daily processing of guest rooms cleaning by Room Attendant.
•Ensuring that rooms are cleaned and ready for guest arrival.
•Responsible for the conduct of the Room Attendants and House Attendants on the guest floors.
•To ensure the maximum efficiency of performance from all subordinates.
•Responsible for the training and education of new colleagues.
9/12
•接聽房務部辦公室的所有電話。
•協調和分配房客請求並確保其得到解決。
•通過持續為客房經理提供所需房間優先級的更新，管理提前到達/貴賓的特殊要求
•確保滿足客人的需求和合理的要求。
•按照主管的指示執行其他任務。
• Answer all telephone calls coming into the Housekeeping office.
• Coordinate and distribute guest requests and ensure they are addressed.
• Manage early arrivals/VIPs’ special requests by continuously providing update for Housekeeping Managers on priority of rooms needed
• Ensure guest needs and reasonable requests are met.
• Carry out other tasks as directed by your supervisor.
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