台北文華東方酒店_開泰豐國際股份有限公司

•Assist in overseeing the effective and efficient operation of Reception which include room management, registration, cashiering. Excel in delivering Legendary Quality Experience to guests. •To provide a courteous and professional service following at all times. •Ensure full knowledge and understand of LQE is delivered to the gussets at all times. •To maintain good working relationships with your own colleagues, and all other departments. •To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene health and safety •To maintain a high standard of personal appearance and hygiene at all times.

•確保服務能夠隨時提供給客人，並且讓客人的住宿體驗既舒適又印象深刻。 •身為行李員須具備對台北充分的了解，對所發生的時事隨時都能掌握，並且及時且親切為客人解決需求。 •需對飯店提供給客人的服務及設施有充分地認識。 •協助並完成其他職責上的任務。 •To ensure the assistance is being provided at all times to guests and their stays at the hotel are comfortable and memorable. •To ensure that you as the Bell Person at the hotel have a comprehensive knowledge of city, and what is happening within the city at all times, and to ensure that all guest enquirers are met with prompt, informative yet friendly solution. •To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors. •To assist and carry out other duties as required and directed.

The Chief Baker influences the skills, knowledge, attitude, communication and team spirit of every kitchen employee. Ensures the effective use of: • Inter kitchen communication meetings. • Technical knowledge and job skills training including effective use of provided materials. • Creates enthusiasm for training and development amongst all the Culinary Brigade. • Motivates and leads by example. • Communication of local and international food trends and market needs to all staff. • Communication of local requirements, food sanitation laws, safety regulations and other to his staff. • Creativity and innovation, striving for continuous improvement.

•雅閣中餐廳為連續7年榮獲米其林一星粵式料理餐廳。由廚藝精湛的主廚團隊，精選臺灣寶島在地食材，以其底蘊深厚的傳統手藝，卓越呈現正宗的粵菜經典佳餚，將菜餚本身最純粹細膩的精隨完美演繹，引領賓客以味蕾穿越極致美饌殿堂。 • 協助顧客訂位服務 • 聯繫確認顧客用餐需求 • 現場顧客關係維護及帶位 • 餐點介紹及推薦 • 餐廳文書作業處理

客房餐飲服務為國際五星級飯店服務指標，提供住客於房內體驗多元且精緻的餐飲饗宴。 輪職大夜班享大夜津貼。 工作內容： • 遞送迎賓贈禮至客房 • 負責客房的餐飲相關需求（ 點餐、送餐及收餐） • 送餐前準備和餐後餐具擦拭、整理 • 文書處理如結帳、對帳及印報表 • 協助客房的餐飲相關需求並提供有效的解決方式 • 具備餐飲方面的相關知識 • 在合理的時間範圍內將餐點準時送至客房 • 接聽電話點餐並有效率地與廚房聯繫及取餐 • 確保餐點的品質及餐前的擺設

Located on the ground floor, adjacent to the lobby, The Jade Lounge is an elegant lounge. Benefitting from lots of natural daylight and atmospherically lit at night, The Jade Lounge provides a sophisticated spot in which to enjoy traditional afternoon tea and exquisite pastries, complemented by a fine selection of European and Chinese teas. 風格優雅別致的「青隅」位於酒店一樓，緊鄰大廳，白天擁有絕佳天然採光，是賓客在台北都會中愜意享受文華東方著名的經典英式下午茶、與品味歐洲優質茶飲和精選中式茗茶的絕佳場所。 •菜單內容介紹與推薦 •點餐及送餐服務 •顧客用餐時桌邊服務 •送餐前準備和餐後餐具擦拭、整理 •確保餐點的品質及餐前的擺設 •Introduce and recommend menu to guest. •Taking order and deliver service •Table service during dining •Preparation before dining and tableware wipeness •Ensure the quality and plating of cuisine

文華餅房為台北文華東方酒店設立之西式甜點專櫃。 店內提供華麗風格與種類豐富的西式甜點販售服務，商品包含各式精緻糕點、手工麵包、甜品、以及巧克力等。 工作內容： • 西點專櫃銷售服務 • 西點介紹及推薦服務 • 西點包裝服務 上班時間(須配合單位營運時間) • 9:00-17:30 • 13:30-22:00 • 11:30-20:00(週日)

工作職責 1. 依酒店集團規定執行保養維護計劃及項目。 2. 酒店消防設備維護檢修及保養。 3. 協助酒店消防生命安全系統符合當地消防安全規章制度並獲得相關政府許可及証書。 協助防止職業災害發生，負責飯店防火安全、衛生運作、管理及行政工作 1. 協助市府、公家機關各項業務之聯繫、協調、處理 2. 具飯店消防設備編組及年度檢查相關經驗者佳 3. 協助規劃及實際演練消防演習演練 4. 協助飯店防火管理稽核工作 5. 完成文華東方酒店集團消防相關稽核例行檢查工作項目

• 完成主管交代的的工作並協助其他單位或區域 • 提供給廚房專業支援 • 依照食品安全衛生管理規章標準，於廚房執行高標準的食材準備工作。 • 協助整體廚房相關事宜，掌握食物的品質 • 遵守廚房的製造過程符合HACCP規範 • Perform any general duties as defined by his supervisor and help in any other department or section in the kitchen. • Provide professional support to the Kitchen • Maintain a high standard of all food preparation and service, according to the standards required by the management. • Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge.

•　飯店各單位訂金管理 •　每日應收帳款核對、催收、沖銷作業 •　每日信用卡對帳、沖帳、調節作業 •　旅行社傭金核對、請款作業 •　配合月底結帳作業 •　內部稽核報表審核 •　其他主管交辦事項

•Responsible for achieving the Hotel’s total Rooms revenues as laid out in the Marketing Plan. •Accountable for achieving the Hotel Room Yield, Average Rate and Occupancy targets, as laid out in the Marketing Plan. •To ensure that the Relative Rev par positioning of the hotel is in excess of its primary competitive set. •To provide feedback and market information to the DOS on the changing market conditions, including trends on the competition, as a result of direct sales solicitation, telephone, reading materials and interaction with competitive hotel staff. •To establish and maintain an effective working relationship within the department and with other support department. •To establish and maintain strong business relationships with travel agencies and related partners to promote hotel room products, secure business opportunities, and drive room occupancy and revenue growth.

-Communicate effectively with clients and vendors to ensure a successful event. -Coordinate logistics of the event, including catering, audio-visual equipment, room setup, and transportation. -Coordinate with other departments within the hotel to ensure a seamless event experience.

1. 招募與聘用 主導正職、兼職和實習生的招聘與面試流程，吸引並選拔出最符合團隊需求的優秀人才。 2. 保險管理 負責管理兼職同仁的勞健保、出缺勤紀錄及保險事宜。 3. 行政管理 處理外籍同仁的聘用與相關事宜，並精確管理員工資料，確保資料的完整性與準確性。 4. 同仁關係管理 策劃並執行各類員工活動，增進同仁間的互動與團隊凝聚力，並促進跨部門的協作與溝通。 5. 主管交辦事項 迅速而高效地完成主管交付的其他任務，為團隊提供全方位的支持，共同達成工作目標。 備註：實際工作項目與職責的比重將根據根據個人專業背景與職能進行調整。 1. Recruitment & Employment Responsible for recruitment, and hiring processes for full-time, part-time, and interns positions. 2. Insurance Management Manage labor and health insurance of casual , attendance records, and other insurance matters. 3. Administration Handle the employment and related matters for foreign colleagues and manage colleagues data maintenance. 4. Employee Relations Plan and conduct colleagues activities, and facilitate cross-departmental communication and cooperation. 5. Other Tasks Assigned by manager and director. Complete other duties as assigned by manager and director. Note: The actual tasks and responsibilities will be adjusted based on skills and competencies.

• 接送主管上下班、外出洽公；彈性配合例假日主管用車需求 • 負責主管家屬日常行程接送 • 維持座車內外美觀與清潔 • 車輛維護管理 • 具備職業駕照者尤佳 • 協助完成主管交辦事宜

• Assist in overseeing the effective and efficient operation of Reception which include room management, registration, cashiering. Excel in delivering Legendary Quality Experience to guests. • Attend to all feedbacks/comments from guest and transmit them to the departments concerned and ensure that corrective actions are taken immediately. • Ensure full knowledge and understand of LQE is delivered to the gussets at all times. • Check group room allocation, and other special request for groups. • Read through arrival report and see to all guests’ requests and needs according to MOHG established service by guest categories standards. • Supervise and conduct on the job training to all new officers. • Manage room control, monitor availability and efficient release of rooms for arrival guests • To perform any other reasonable duties as required by the Duty Manager.

• Assist in overseeing the effective and efficient operation of Reception which include room management, registration, cashiering. Excel in delivering Legendary Quality Experience to guests. • To provide a courteous and professional service following at all times. • Ensure full knowledge and understand of LQE is delivered to the gussets at all times. • To maintain good working relationships with your own colleagues, and all other departments. • To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene health and safety • To maintain a high standard of personal appearance and hygiene at all times.

• Assist in overseeing the effective and efficient operation of Reception which include room management, registration, cashiering. • Excel in delivering Legendary Quality Experience to guests. • To provide a courteous and professional service following at all times. • Ensure full knowledge and understand of LQE is delivered to the gussets at all times. • Assist in providing exceptional service through the phone. • To maintain good working relationships with your own colleagues, and all other departments. • To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene health and safety • To maintain a high standard of personal appearance and hygiene at all times.

客服人員在值班時是透用電話, 並且在大多數情況下是顧客與酒店的第一接觸點!從更廣泛的範圍來看，客服務中心的電話是要非常重要的，作為酒店的聲音，您將為所有來電者創造效率，友善和溫暖的印象。 The Guest Service Officer is directly responsible for the Switchboard whilst on duty. On a broader scale the Guest Service Center telephone is to beware that as the “voice of the hotel, and at most times the first point of contact with the Hotel, you are to create an impression of efficiency, friendliness and warmth to all callers to the hotel.

客服人員在值班時是透過電話, 並且在大多數情況下是顧客與酒店的第一接觸點在更廣泛的範圍內，客服務中心的電話是要非常重要的，作為酒店的聲音，您將為所有來電者創造效率，友善和溫暖的印象。 The Guest Service Officer is directly responsible for the Switchboard whilst on duty. On a broader scale the Guest Service Center telephone is to beware that as the “voice of the hotel, and at most times the first point of contact with the Hotel, you are to create an impression of efficiency, friendliness and warmth to all callers to the hotel.

The Oriental Lounge Officer will meet and exceed guest expectations by providing efficient and courteous Oriental Lounge service in accordance with Legendary Quality Experiences. • To provide extensive add-valued Oriental Lounge service throughout the day • To maintain Oriental Lounge in the best condition with best ambience at all time • To set up and maintain food and beverage items in accordance with MOHG standards and HACCP • To provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience • To arrange fulfillment of guest services by working with the Concierge, Housekeeping, PABX, Reservations and any other Departments when/as needed • To perform any other reasonable duties as required by the Lounge Floor Manager