香港商惠利服務有限公司台灣分公司

Responsibilities: • Provide a high level of customer service while supporting end users. Support includes, but is not limited to, laptops, desktops, smartphones, AV & VC systems, office phone, and voicemail system. • Respond to telephone calls, emails and personnel requests for technical support. • Identify, research, and resolve technical problems. • Document, track, and monitor the problem to ensure a timely resolution. • Successfully troubleshoot issues both independently and in collaboration with all available resources. • Oversee and troubleshoot video conference and telecommunication systems in coordination with regional technical resources. • Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals. • Document, maintain, upgrade or replace hardware and software systems. • Support and maintain user account information including rights, security, and systems groups. • Maintain configurations of all laptop and desktop computer systems according to established standards. • Document and update technology related instructions and procedures as required. • Maintain problem call history by recording calls in SNOW tracking database. • Analyze calls data to proactively identify improvement opportunities. • Evaluate new technologies for potential applicability within BCG. • Displays tact, patience and the ability to handle stressful situations. • Perform other duties as assigned or required such as case team support & marketing event support Qualifications: • Institutional training in Information Technology, Computer Science, or a related field or above • Experience: 5 years or above IT support and troubleshooting experience in a sizeable firm Skills: • Proficiency in IT hardware and software troubleshooting. • Knowledge of network configurations and maintenance. • Excellent customer service and communication skills. • Ability to work independently and as part of a team.

As a Senior Administration Associaten, you will serve a top global consultant firm. Description of Duties: • Book flights, trains, ferries and cars, prepare necessary visa arrangement for defined group of people following the guideline and instructions according to travel policy • Schedule a meeting for defined group of people with accuracy and efficiency • Prepare necessary documents and materials to support defined group of people for a business • Follow the guideline and instructions to provide qualified color printing and binding work • Restaurant bookings for defined group of people • Process necessary documents to file time and expense claims for defined group of people • Business card input for defined group of people • Relocation related local support for defined group of people Requirement • Maintain service-oriented attitude at all times • Able to follow delivery commitments to client • Able to work in a fast paced environment • Attention to detail • Work well in a team environment • Maintain confidentiality and exhibit professional decorum at all times • Strong customer service and interpersonal communications skills • High energy - able to work on feet all or most of the time • Good problem solving skills • Willing to work overtime (incl. weekends and holidays) at minimal notice