BIOTRONIK Taiwan Limited_台灣百多力有限公司

POSITION SUMMARY: The Sales Representative performs field promotional work to sell and develop new business in the central area. This may include work with current accounts, or with customers where product acceptance has not been established. He or she must demonstrate products/services and provide assistance, manage a specific sales geography and ensure optimum market penetration of BIOTRONIK, Inc. products, and achieve monthly and annual sales performance objectives. SALES REPRESENTATIVE RESPONSIBILITIES: -Actively pursue new business on a daily basis and maintain thorough territory knowledge of prospects and competitive products. (開發心律除顫器市場) -Respond quickly to customer questions and needs and resolve customer issues. Provide on-call service to customers and potential customers. (回應客戶問題與要求; 有需要on-call) -Provide BIOTRONIK with accurate reports on sales activities and new business forecasts in the manner requested. (提供準確市場資訊與業績評估) -Maintain a high degree of ability in analyzing patient problems and adjusting BIOTRONIK pacemakers to resolve those problems. (維持高標準的技術) -Provide pacemaker and ICD follow-up to BIOTRONIK patients and physician customers on demand and/or when needed. (提供PM與ICD的回診支援) -Provide technical assistance, such as programming, troubleshooting, pacemaker clinic, in-service training, when and where needed. (提供技術協助) -Provide pacemaker and ICD implant support within area of geographic responsibility on demand and/or when needed. (安裝心律調節器與心律除顫器) -Maintain a competent and current level of knowledge in cardiac pacing, defibrillators and electrophysiology in general. Maintain a comprehensive product and technical knowledge of all BIOTRONIK bradycardia and tachycardia products. (維持相當的產品及技術知識) -Utilize all services provided by BIOTRONIK to increase sales, such as (1) Corporate Physician Visitation, (2) Advanced Device, Technology and Therapy programs, (3) Corporate executive visits, and (4) Local Sales management.

Order Fulfillment • Communicate & support Sales Team or Sales Coordinators on the special order and delivery requirements. • Ensure that shipment and delivery documentation aligned with the customer’s requirements and regulatory obligations. • Maintain cordial working relationships with both Internal and External Customers. Invenrtory & Logistics • Work with freight forwarders in the arrangement of incoming deliveries, booking and collection schedules. • Partner with logistics sourcing team to drive freight RFQ exercise to achieve optimum freight rate & spend • Work with service providers to provide accurate traceability and up-to-date status for all the in-transit shipments/deliveries. • Actively enforce all policies in place by the global transportation and logistics team. • Ensure Goods Receiving, WIP status and Outbound transactions in ERP system are performed on a real time basis, in accordance with the physical transaction performed. • Organize and lead the quarterly & annual stock count exercises for the entity. • Perform investigation if any complaints raised – quality & quantity aspects for both Inbound, Outbound & Transportation. • Produce regular stock reports, positions, and statistics on a daily, weekly and monthly basis. • Ensure the timely closure of RMA (Return Material Authorization), with proper quarantine of the physical parts. • Manage shipment discrepancy, missing or damaged cargo with freight forwarders. Trade Compliance • Manage customs operations including the compliance assurance for import, export, HTS Code and duty/tax requirements • Act in the capacity of the business’ primary representative to trade regulators affecting imports and exports processes. The involved agencies typically include, but is not limited to, customs authorities, Entry & Exit Commodity Inspection & Quarantine Authorities, commerce authorities and tax authorities.• Knowledgeable in applicable customs laws and regulations; vigilant on the dynamic changes of the trade environment and regulations in order to ensure that the business remains in compliance. • Problem-solving skills with ability to collaborate with the Customs Broker to diagnose complex customs-related issues, determine root cause analysis and to prescribe solutions and corrective actions. • Manage customs brokers effectively and tactically, making sure that the company appointed service providers are in full compliance with the regulations and the company’s requirements. • Proactively identify risk areas and take measures to prevent potential non-compliance with trade regulations by the business.

POSITION SUMMARY: The Sales Representative performs field promotional work to sell and develop new business in the central area. This may include work with current accounts, or with customers where product acceptance has not been established. He or she must demonstrate products/services and provide assistance, manage a specific sales geography and ensure optimum market penetration of BIOTRONIK, Inc. products, and achieve monthly and annual sales performance objectives. SALES REPRESENTATIVE RESPONSIBILITIES: -Actively pursue new business on a daily basis and maintain thorough territory knowledge of prospects and competitive products. (開發心律除顫器市場) -Respond quickly to customer questions and needs and resolve customer issues. Provide on-call service to customers and potential customers. (回應客戶問題與要求; 有需要on-call) -Provide BIOTRONIK with accurate reports on sales activities and new business forecasts in the manner requested. (提供準確市場資訊與業績評估) -Maintain a high degree of ability in analyzing patient problems and adjusting BIOTRONIK pacemakers to resolve those problems. (維持高標準的技術) -Provide pacemaker and ICD follow-up to BIOTRONIK patients and physician customers on demand and/or when needed. (提供PM與ICD的回診支援) -Provide technical assistance, such as programming, troubleshooting, pacemaker clinic, in-service training, when and where needed. (提供技術協助) -Provide pacemaker and ICD implant support within area of geographic responsibility on demand and/or when needed. (安裝心律調節器與心律除顫器) -Maintain a competent and current level of knowledge in cardiac pacing, defibrillators and electrophysiology in general. Maintain a comprehensive product and technical knowledge of all BIOTRONIK bradycardia and tachycardia products. (維持相當的產品及技術知識) -Utilize all services provided by BIOTRONIK to increase sales, such as (1) Corporate Physician Visitation, (2) Advanced Device, Technology and Therapy programs, (3) Corporate executive visits, and (4) Local Sales management.