台灣碧然德有限公司

【職務內容】 1. 接聽0800客服專線，數位線上即時文字客服回覆，客服中心面對面售後及保固服務 2. 提供顧客對於BRITA商品諮詢、使用操作、售前售後及保固服務。 3. 協助解決顧客的需求並將顧客問題收集、統合整理及狀況排除與後續追蹤。 4. 專案後期流程作業執行以及廠商溝通 5. 彈性支援外撥關懷客戶及品牌滿意度調查，維繫客戶關係，提升品牌忠誠度，執行BRITA會員相關服務及活動。 6. 其它行政作業與主管交辦事項。 【職務特質】 具備高度的細心與謹慎度，擁有強大的內心素質與極高的耐性、高度的情緒智商，且對文字靈敏度高，擅長用有邏輯的文字溝通。 具備快速學習和適應新事物的能力，主動積極與良好的問題解決能力和團隊合作精神 具備溝通能力、工作邏輯清晰、團隊意識強及配合度高

• Take ownership of the end-to-end order-to-cash process and customer activation for E-commerce key accounts (e.g., BRITA DTC, MOMO) in Taiwan, ensuring smooth execution and operational excellence • Working with EC channel leads to developing strategic action plans in response to the market & category dynamics, timely to deliver sales goals and annual targets • Execute Ecommerce/ DTC campaigns, product launches, and seasonal promotions across key platforms. Drive sales operation efficiency and enhance sales fundamentals to achieve all related KPIs • Collect, validate, and analyse sales data, customer insights and category trends and translate to insightful and analytical rationales and proposals to support business planning and decision making • Streamlining core processes to improve forecast accuracy, order fulfilment, and account performance tracking. • Collaborate with cross-functional teams (marketing, supply chain, customer service) to ensure alignment and execution of Ecommerce initiatives. Business Acumen & Operation Excellence • Achieves sales target via data-driven strategy & solution. • Manage investment with discipline in budget & payment to build a profitable business partnership. • Strengthen sales fundamentals to maximize customer profitability and sustainable growth. • With experience and familiarity with DTC, analytics, RMN (retail media network) and support the whole sales department to set up learnings to optimize investment Customer Management & Partnership • Digest channel and shopper insights to identify implications for brand & customer solutions. • Work closely with internal key stakeholders to provide meaningful suggestions for customers. • Negotiation with customers, multiple stakeholders and internal stakeholders to attain the optimum result. Category Leadership and Shopper Activation • Escalate customer selling from pricing negotiation to category selling. • Manage JBP, basic contract negotiation and other customer partnerships. • Keep best-in-class execution to support business & category objectives, and enhance the shopper journey Industry Penetration & Insight • Stay on top of consumer trends, customer priorities, and competitors' actions, then develop plans to gain share. • Proactively observe overall TW and APAC industry and retailer movement. • Understand, align, and act under company strategy & management priority. Compliance with regulatory, legal, and financial guidelines, especially EU CARTEL Law and TW trade regulations.

• Based on the International BRITA brand vision and marketing strategy, local implementation of group-wide marketing initiatives and guidelines in the area of Product and Brand. • The role is to collaborate with trade marketing/digital marketing/ supply chain functions to drive the readiness, execution excellence and budget management. • Define commercial market product position, product mid-term development strategy, price strategy and channel strategy. • Analysing the market trend and competitor dynamics to define the right strategy to win in the market. • Build the A&P budget plan and collaborate with the finance and accounting team to improve the spending efficiency and compliance discipline.