台灣特斯拉汽車有限公司

We are looking for an experienced HR Partner to support us to build our team in Taiwan. The HR Partner drives our mission by working with leaders and employees across the business to ensure Tesla is a great place to work for everyone. Our team achieves results by being driven, innovative, collaborative and trustworthy. This role is both hands-on and strategic and provides expertise in the areas of employee relations, talent and development, performance management, compensation and benefits, employee engagement, and ad hoc projects as necessary. Tesla’s HR/ Admin Business Partners are passionate about their work and help deliver positive change every day. Responsibilities - Be a leader and credible activist for your clients, your team and our mission; exert influence to create positive change - Deliver both strategic and tactical HR support and programs to employees and managers, including talent and development, performance management, organizational design, and employee relations and engagement. - Partner effectively with HR centers of excellence including Recruitment, Compensation and Benefits, Tesla Talent, mobility and local payroll. - Proactively identify opportunities to enhance the employee experience and partner with management to develop and implement innovative and sustainable solutions. - Work with leaders to develop effective organizational structures to drive organizational health. - Consult and coach all levels of management to build and serve high performing, diverse and inclusive teams - Build credibility and trust among employees; resolve employee concerns with compassion and follow-through.

The Regional Sales Manager is responsible for the sales results, delivery execution and team development within their designated market. The Regional Sales Manager will achieve high yield by leading, developing, and hiring effective local teams, ensuring operational standards are met on a consistent basis and leading strategic business planning within their market. They will communicate effectively and be able to translate strategic themes into concrete action plans while providing clear and consistent feedback. Ultimately, the Regional Sales Manager is responsible and accountable for the operational success of their market, driving brand awareness, market share, profitability and customer experience. The role requires a strong people leader with superior problem solving skills, self-motivation, and agility to prioritise and shift focus as needed. Responsibilities • Lead, develop, coach and motivate high performing teams • Directly manage a team of people-leaders across field retail and delivery locations • Reinforce a culture of leadership and team excellence: training standards, succession planning, talent acquisition and employee retention • Spend time on locations to provide coaching, and in-the-moment feedback to management and senior team leaders • Set clear team targets and individual goals; hold teams accountable by driving performance • Source, recruit, hire, and on-board top talent • Create a culture of employee engagement and recognition of high performers • Develop and reinforce high operational standards by coaching through and reinforcing targets • Maintain and reinforce Safety and Security standards by partnering with EH&S, Workplace and Security teams • Develop and execute strategy to drive sales growth in the region • Create a continuous improvement culture by actively collecting feedback, testing strategies, and improving vehicle and customer flow in each sales and delivery location • Demonstrate fluency and reinforce requirements in the local market’s Sales and Registration requirements and processes • Seek out opportunities to increase delivery yield through campaigns targeting our existing order backlog to increase conversion rate. • Review and implement opportunities to operate more efficiently, reduce costs, and improve employee productivity. • Partner with senior leadership to optimise sales and delivery processes that enhance the customer experience • Utilise reports and dashboards to provide feedback to management on strategic direction, as well as execute process management changes • Keep senior leadership informed through a regular clear and concise updates • Ensure operational teams across the market are aligned with HQ directives, processes and system training programs. • Develop and implement best practices for customer communication and education pre-delivery to increase team productivity and drive efficient, high-yielding sales and delivery operations.

Responsibilities • Drive business and maximize sales through customer service, product knowledge, merchandise presentation and promotion. • Implement all operational policies and procedures in order to satisfy the needs of the customer while helping Tesla achieve its goals. • Train and develop a staff to consistently perform to company standards. • Lead in the planning, implementation, and follow up of store operational tasks and projects including but not limited to outbound events and sales networking activities. • Control store expenses, including staffing, supplies, and services. • Adhere to processes regarding merchandise display and physical inventory. • Experiment with and promote daily workflow efficiency improvements within local team, share proven best practices with peers and management. • Represent Tesla in a professional and responsible manner when communicating with others both inside and outside the company. • Other Responsibilities: Perform other related duties as assigned, based on the business need

As a Tesla Advisor Enterprise Sales, you will support your clients from the moment they place orders to the team, Enterprise sales, to learn about Tesla through to their delivery day experience. We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying and delivery experience. Responsibilities • Create a new pipeline from accounts and close deals as a main responsibility. Act as primary point of contact for fleet management, corporate clients, short-term/long-term rental and mobility industry like taxi • Stimulate the demand by visiting and informing clients in regards to Tesla’s fleet proposition. Organize test drives for potential company car drivers at the workplace or at Tesla location if required. • Consistent and continued usage of the CRM system, to log appointments, calls, test drives, contacts and meeting notes. Maintain a suite of accurate reports. • Develop and maintain comprehensive product knowledge in respect of all vehicles, processes and business finance solutions. Conduct competitor analysis on a regular basis. • Actively contribute to the achievement of monthly sales and delivery targets by meeting and exceeding individual KPI’s. • Proficient in Sales and Delivery Operations able to execute and consistently deliver a strong client experience with little to no guidance • Provide the highest level of customer service throughout the full sales and delivery cycle & installation process, as well as continued support throughout ownership • Be the primary contact point for all client interactions throughout their purchase experience • Responsible to contact client and collect government subsidy documents and complete government subsidy application process • Manage own delivery pipeline and ensure vehicle registration process to complete by collect necessary documents on time • Educate clients on all details of the purchase and delivery journey from initial contact through to delivery day. • Ensure vehicles readiness in preparation for the actual delivery day • Execute customer trade-ins and documents on delivery day • Perform additional responsibilities as assigned to meet business needs • 從客戶中建立新的銷售管道並完成交易，服務於車隊管理、企業客戶、短期/長期租賃以及出租車等移動行業。 • 通過訪問客戶，向他們介紹特斯拉的車隊解決方案以刺激需求。如有需要，組織潛在公司車輛駕駛員在工作場所或特斯拉地點進行試駕。 • 持續有效地使用CRM系統，記錄約會、電話、試駕、聯繫人和會議記錄。維護準確的報告系列。 • 對所有車型、流程和商業財務解決方案保持全面的產品知識。定期進行競爭對手分析。 • 通過達成和超越個人KPI的方式，積極貢獻於達成月度銷售和交付目標。 • 精通銷售和交付操作，能夠在少至無指導的情況下執行並始終提供良好的客戶體驗。 • 在整個銷售和交付週期及安裝過程中，提供最高水平的客戶服務，並在所有擁有期間持續提供支持。 • 管理個人的交付管道，確保及時收集所需文件以完成車輛登記流程。 • 教育客戶從初次接觸到交車當天的所有購車和交付過程的細節。 • 確保車輛在實際交車日前準備就緒。 • 在交車當天執行客戶的舊車置換及相關文件工作。

Would you like to be part of a team transforming the way people buy a car? Are you business savvy and have the ability to work autonomously in an environment that is fueled by creativity and problem solving?  Tesla is reinventing the trade-in and used car team business, and we are looking for innovators to help us in this endeavor.  The right fit for this role will own maintaining and evolving a business model geared to capture and grow sales in conjunction with other sales leaders, be responsible for the execution of a team of Used Car Advisor.   Responsibilities - Responsible for driving sales metrics (Advisors’ response times to inquiries, gross sales, reducing cancellations, customer experience survey results, etc) - Collaborate with other used car team business leaders to achieve industry leading customer loyalty results - Work cross-functionality with the other organizations within Tesla (retail stores, field delivery, document, trade-in, auto finance teams) to best establish workflows and ensure these workflows are the best available - Participate in testing of new, updated and innovative processes - Partner closely with the delivery team lead for used vehicles to optimize the end-to-end customer journey from order to delivery day - Communicate data-based performance metrics in team meetings and as needed by the business - Resolve customer concerns and escalations as needed

Would you like to be part of a team transforming the way people buy a car? Are you business savvy and have the ability to work autonomously in an environment that is fueled by creativity and problem solving?  Tesla is reinventing the trade-in and used car team business, and we are looking for innovators to help us in this endeavor.  The right fit for this role will own maintaining and evolving a business model geared to capture and grow sales in conjunction with other sales leaders, be responsible for the execution of a team of Used Car Advisor.   Responsibilities - Responsible for driving sales metrics (Advisors’ response times to inquiries, gross sales, reducing cancellations, customer experience survey results, etc) - Collaborate with other used car team business leaders to achieve industry leading customer loyalty results - Work cross-functionality with the other organizations within Tesla (retail stores, field delivery, document, trade-in, auto finance teams) to best establish workflows and ensure these workflows are the best available - Participate in testing of new, updated and innovative processes - Partner closely with the delivery team lead for used vehicles to optimize the end-to-end customer journey from order to delivery day - Communicate data-based performance metrics in team meetings and as needed by the business - Resolve customer concerns and escalations as needed

我們相信每一份努力都值得更好的舞台，我們邀請您一起乘上永續概念浪潮，為全球加電，一同推動世界往更先進環保的未來邁進。 Why Tesla: 1.創新與挑戰：特斯拉致力於汽車和能源領域的創新，你將有機會參與推動未來科技的發展，挑戰傳統車廠的界限。。 2..年輕有活力的團隊：這裡的文化鼓勵創新和團隊合作，使你能在一個支持和啟發你的環境中成長。 3..透明的業績和成長機會：特斯拉提供透明的職涯發展機會，如果你有才能和努力，升遷到店長甚至更高職位在三年內可以實現。 At Tesla, our "Tesla Advisor", consistently deliver on an incredible educational, immersive, and exciting experience to all of our current and future customers. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by creating memorable experiences for our customers. As a Tesla Advisor I, you will support customers from the moment they walk into our showrooms to learn about Tesla. We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying experience. Responsibilities: • 迅速、親切地接待步行進來的客人，並以開啟對話和確保他們感受到歡迎為目標。 • 瞭解客人來特斯拉的原因，購買意圖和時間表，從而建立完整的客戶資料檔案。 • 通過回答問題和根據客人的興趣和議程提供定制化的體驗，向客人提供教育和激勵。 • 展示對所有特斯拉產品和服務的精通，以及電動車主的本地激勵措施。 • 通過收集客戶聯繫信息並為展示購買意向或潛力的個人安排試駕，幫助特斯拉維持健康的銷售管道。 • 定期更新CRM系統，以確保管理層獲得準確及時的銷售和交付信息。 • 準備車輛並主持交車約會，包括針對個別客戶需求和舒適水平定制的新車主導向說明會。 • Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome • Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile • Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda • Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners • Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential • Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management • Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level

At Tesla, our Tesla Advisor, consistently deliver on an incredible educational, immersive, and exciting experience to all of our current and future customers. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by creating memorable experiences for our customers. As a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn about Tesla. We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying experience. Responsibilities: • Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome • Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile • Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda • Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners • Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential • Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management • Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level

Responsibilities • Deliver highest level of customer support by answering inbound calls and emails, on technical support and roadside assistance related inquiry in a 7*24*365 environment • Educate our owners so they have optimal confidence in the operation of their vehicle • Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure • Communicate or escalate owner's concern to relevant parties for further follow up whenever necessary • Accurately record issues and data into CRM/ Vehicle Support Systems •通過接聽來電和郵件，提供最高水平的客戶支援，處理技術支援和道路援助相關的查詢 • 教育車主，使他們對其車輛操作充滿信心 • 以專業的方式提供可行的技術解決方案，超出客戶期望，確保車主在所有擁有過程中享受真正的愉悅 • 在必要時將車主的關切進行溝通或升級，並將其轉交給相關方進行進一步跟進 • 將問題和數據準確記錄到CRM/車輛支援系統中

工作內容： • 初步檢查及維修特斯拉電動汽車 • 操作電力及各種車間維修保養工具 • 進行工場設備檢查，調整和認證 • 進行新車交付前的檢查（PDI） • 記錄及保存工作時間，費用和材料 • 購買工場耗材和所需零件 • 執行其他被委派的相關職務 • 保持車輛和保養廠整潔 • 同時有效地組織及處理多項工作，能依時完成項目 • 需要指導初級技術人員 • 支援汽車推廣等活動及展覽

工作內容： • 初步檢查及維修特斯拉電動汽車 • 操作電力及各種車間維修保養工具 • 進行工場設備檢查，調整和認證 • 進行新車交付前的檢查（PDI） • 記錄及保存工作時間，費用和材料 • 購買工場耗材和所需零件 • 執行其他被委派的相關職務 • 保持車輛和保養廠整潔 • 同時有效地組織及處理多項工作，能依時完成項目 • 需要指導初級技術人員 • 支援汽車推廣等活動及展覽

工作內容： • 初步檢查及維修特斯拉電動汽車 • 操作電力及各種車間維修保養工具 • 進行工場設備檢查，調整和認證 • 進行新車交付前的檢查（PDI） • 記錄及保存工作時間，費用和材料 • 購買工場耗材和所需零件 • 執行其他被委派的相關職務 • 保持車輛和保養廠整潔 • 同時有效地組織及處理多項工作，能依時完成項目 • 需要指導初級技術人員 • 支援汽車推廣等活動及展覽

Tesla Motors is looking for an experienced Vehicle Technician to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you. More details about the job are listed below: 工作內容： • 初步檢查及維修特斯拉電動汽車 • 操作電力及各種車間維修保養工具 • 進行工場設備檢查，調整和認證 • 進行新車交付前的檢查（PDI） • 記錄及保存工作時間，費用和材料 • 購買工場耗材和所需零件 • 執行其他被委派的相關職務 • 保持車輛和保養廠整潔 • 同時有效地組織及處理多項工作，能依時完成項目 • 需要指導初級技術人員 • 支援汽車推廣等活動及展覽 Responsibilities: • Performs entry-level work in the inspection, repair, and service of Tesla electric vehicles • Operate a variety of hand, power, and shop tools • Perform equipment inspections, adjustments and certifications • Perform Pre-Delivery Inspections (PDI) of new cars • Maintain records of time, expenses and materials • Order shop supplies and parts as and when needed • Perform other related duties as assigned • Help maintain cleanliness of vehicles and service center • Effectively handle multiple priorities, organize workload, and meet deadlines • Support journeymen technicians as needed • Support sale events when required

工作內容: 1. 檢查及維修特斯拉電動汽車 2. 操作電力及各種車間維修保養工具 3. 進行工場設備檢查，調整和認證 4. 進行新車交付前的檢查（PDI） 5. 記錄及保存工作時間，費用和材料 6. 購買工場耗材和所需零件 7. 保持車輛和保養廠整潔 8. 有效地組織及處理多項工作，能依時完成項目 上班地點 : 台南 安平服務體驗中心 高雄 鼓山服務體驗中心 員工福利: 1. 年假: 入職即享有15天年假 2. 病假: 20天全薪病假 3. 團體保險 4. 員工認股計畫 (ESPP) 5. 彈性工時 6. 員工購車優惠 ※ 環境具有空調，舒適工作環境 工作條件： 1. 擅長使用不同的工具、材料、方法及技術去測試或診斷車輛零件，如HVAC系統、液壓、剎車、電子系統和模版 2. 能夠操作和維修各種電力工具、工場設備及測試設備 3. 了解電動汽車設備和維修方法 4. 有應用掃描工具、診斷工具及DVOM設備等經驗及技術 5. 了解車間內所有化學品和潤滑劑的使用方法 6. 1-3年汽車代理商維修或3-5年汽車行業等相關經驗 7. 有混能車輛維修經驗更佳 8. 汽車生產商之維修訓練/ OEM培訓經驗 9. 空調系統維修和製冷劑處理証書

工作內容: 1. 檢查及維修特斯拉電動汽車 2. 操作電力及各種車間維修保養工具 3. 進行工場設備檢查，調整和認證 4. 進行新車交付前的檢查（PDI） 5. 記錄及保存工作時間，費用和材料 6. 購買工場耗材和所需零件 7. 保持車輛和保養廠整潔 8. 有效地組織及處理多項工作，能依時完成項目 上班地點 : 台南 安平服務體驗中心 高雄 鼓山服務體驗中心 員工福利: 1. 年假: 入職即享有15天年假 2. 病假: 20天全薪病假 3. 團體保險 4. 員工認股計畫 (ESPP) 5. 彈性工時 6. 員工購車優惠 ※ 環境具有空調，舒適工作環境 工作條件： 1. 擅長使用不同的工具、材料、方法及技術去測試或診斷車輛零件，如HVAC系統、液壓、剎車、電子系統和模版 2. 能夠操作和維修各種電力工具、工場設備及測試設備 3. 了解電動汽車設備和維修方法 4. 有應用掃描工具、診斷工具及DVOM設備等經驗及技術 5. 了解車間內所有化學品和潤滑劑的使用方法 6. 1-3年汽車代理商維修或3-5年汽車行業等相關經驗 7. 有混能車輛維修經驗更佳 8. 汽車生產商之維修訓練/ OEM培訓經驗 9. 空調系統維修和製冷劑處理証書

車輛噴漆技師主要負責破損車輛車身的修補和修復, 使破損車輛車身漆面恢復到出廠標準,讓客戶滿意。 主要職責： • 安全正確操作使用所有的鈑金噴漆工具和設備 • 遮蓋保護未損壞的車身部分 • 按規格混合塗料以使色彩搭配得當 • 利用品牌規定的色彩搭配生產測試面板 • 使用噴霧劑或者油漆刷適當的修補油漆面 • 檢查噴漆工藝,確保無任何花面,凹陷或者未上漆區域 • 維護並保持維修廠設備於良好狀態 • 按照公司以及法規要求維護設備以及穿戴個人防護裝備和防護面具 • 能接受彈性工作時間，以及必要的加班以完成工作任務 • 參與公司提供相關專業培訓課程 • 根據公司業務需求，完成其他的指定工作

車輛噴漆技師 & 車輛鈑金技師 主要職責： • 安全正確操作使用所有的鈑金噴漆工具和設備 • 遮蓋保護未損壞的車身部分 • 按規格混合塗料以使色彩搭配得當 • 利用品牌規定的色彩搭配生產測試面板 • 使用噴霧劑或者油漆刷適當的修補油漆面 • 檢查噴漆工藝,確保無任何花面,凹陷或者未上漆區域 • 維護並保持維修廠設備於良好狀態 • 按照公司以及法規要求維護設備以及穿戴個人防護裝備和防護面具 • 能接受彈性工作時間，以及必要的加班以完成工作任務 • 參與公司提供相關專業培訓課程 • 根據公司業務需求，完成其他的指定工作 上班地點 : 台北內湖鈑噴中心 台中鈑噴中心 台南安平鈑噴中心

鈑金技師主要負責破損車輛車身的修補和修復，使破損車輛車身漆面恢復到出廠標準，讓客戶滿意。 主要職責： • 安全正確地操作使用所有的鈑金噴漆工具和設備 • 遮蓋保護未損壞的車身部分 • 按規格混合塗料以使色彩搭配得當 • 當需要得到行業可接受的色彩搭配時生產測試面板 • 使用噴霧劑或者油漆刷適當的修補油漆面 • 檢查噴漆工藝,確保無任何花面,凹陷或者未上漆區域 • 維護並保持設備的清潔和維修狀態 • 嚴格按照設備製造商的要求維護和穿戴個人防護裝備和防護面具 • 遵從台灣法律和環境標準 • 能夠接受彈性工作時間以及必要的加班以完成上級交待的工作任務 • 願意參加培訓不斷完善自我 • 其他職責：根據業務發展需要，完成管理層指定的其他工作

鈑金技師主要負責破損車輛車身的修補和修復，使破損車輛車身漆面恢復到出廠標準，讓客戶滿意。 主要職責： • 安全正確地操作使用所有的鈑金噴漆工具和設備 • 遮蓋保護未損壞的車身部分 • 按規格混合塗料以使色彩搭配得當 • 當需要得到行業可接受的色彩搭配時生產測試面板 • 使用噴霧劑或者油漆刷適當的修補油漆面 • 檢查噴漆工藝,確保無任何花面,凹陷或者未上漆區域 • 維護並保持設備的清潔和維修狀態 • 嚴格按照設備製造商的要求維護和穿戴個人防護裝備和防護面具 • 遵從台灣法律和環境標準 • 能夠接受彈性工作時間以及必要的加班以完成上級交待的工作任務 • 願意參加培訓不斷完善自我 • 其他職責：根據業務發展需要，完成管理層指定的其他工作

鈑金技師主要負責破損車輛車身的修補和修復，使破損車輛車身漆面恢復到出廠標準，讓客戶滿意。 主要職責： • 安全正確地操作使用所有的鈑金噴漆工具和設備 • 遮蓋保護未損壞的車身部分 • 按規格混合塗料以使色彩搭配得當 • 當需要得到行業可接受的色彩搭配時生產測試面板 • 使用噴霧劑或者油漆刷適當的修補油漆面 • 檢查噴漆工藝,確保無任何花面,凹陷或者未上漆區域 • 維護並保持設備的清潔和維修狀態 • 嚴格按照設備製造商的要求維護和穿戴個人防護裝備和防護面具 • 遵從台灣法律和環境標準 • 能夠接受彈性工作時間以及必要的加班以完成上級交待的工作任務 • 願意參加培訓不斷完善自我 • 其他職責：根據業務發展需要，完成管理層指定的其他工作