圖睿科技有限公司

About Graid Technology: At Graid Technology, we’re revolutionizing the storage industry with our groundbreaking SupremeRAID™ solution—a GPU-accelerated, software-defined RAID platform that maximizes NVMe SSD performance without compromising CPU resources. Headquartered in Silicon Valley with a global R&D presence, we empower mission-critical and performance-driven workloads with unparalleled flexibility, scalability, and value. Join us as we redefine enterprise data protection and push the boundaries of high-performance computing. Job Overview We are seeking a seasoned Senior Technical Project Manager to lead the development process of our SupremeRAID™ product line. This role is pivotal in driving end-to-end project execution, from planning and development to delivery, while collaborating with customers to meet their customization needs. The ideal candidate brings deep technical expertise in storage, data protection, and kernel-space architecture, paired with proven software development management experience. Familiarity with NVIDIA CUDA programming and out-of-band management is a strong advantage, given SupremeRAID™’s GPU-based architecture. Key Responsibilities: 1. Own the SupremeRAID™ Development Process: Oversee the full product lifecycle—defining scope, setting timelines, managing resources, and ensuring on-time delivery of high-quality software releases for the SupremeRAID™ product line. 2. Customer Engagement: Partner with customers to understand their customization requirements, translate needs into actionable technical specifications, and ensure solutions align with their performance and data protection goals. 3. Project Leadership: Coordinate cross-functional teams (engineering, QA, product management) to deliver robust, scalable storage solutions, leveraging project management methodologies to adapt to evolving priorities. 4. Technical Oversight: Provide guidance on storage architecture, kernel module integration, and software optimization, ensuring alignment with SupremeRAID™’s innovative GPU-accelerated design. 5. Risk Management: Identify potential risks, develop mitigation strategies, and maintain project momentum under tight deadlines. 6. Documentation & Communication: Produce clear, detailed project documentation (plans, progress reports, technical specs) and communicate effectively with stakeholders at all levels—internal teams, leadership, and customers.

【Position Overview】 The Research and Development (R&D) Engineer in the Support Engineering Group (SEG) will focus on developing innovative solutions to improve product performance, enhance customer support capabilities, and streamline technical support processes. The role combines deep technical expertise with problem-solving skills to create tools, features, and enhancements that resolve complex customer issues and improve overall system efficiency. This position involves collaborating with engineering, product, and support teams to ensure the continuous evolution of the product suite and support infrastructure. 【Key Responsibilities】 1. Product Enhancement and Innovation: 1-1. Work with cross-functional teams to research and develop new features or tools that improve system functionality, troubleshooting capabilities, or product usability. 1-2. Identify gaps in the product that lead to recurring support issues, and develop solutions to address these challenges proactively. 1-3. Innovate new approaches to improve the performance, reliability, and scalability of the product, especially in areas that are commonly raised in customer support. 2. Tool and Automation Development: 2-1. Design and develop automation tools, scripts, and frameworks to streamline common support processes such as incident tracking, diagnostics, and system monitoring. 2-2. Collaborate with the SEG team to integrate automation solutions that reduce manual intervention and improve incident resolution time. 3. Root Cause Analysis and Problem-Solving: 3-1. Conduct root cause analysis of complex issues raised by customers or identified through internal testing. 3-2. Develop solutions or workarounds to resolve critical technical issues and ensure those fixes are tested, documented, and implemented effectively. 4. Collaboration with Product and Engineering Teams: 4-1. Partner with product development teams to ensure supportability is a priority in the design and architecture of new features or products. 4-2. Provide feedback and insights based on customer issues and support team experiences to inform product design and improve overall user experience. 5. Documentation and Knowledge Sharing: 5-1. Document new tools, processes, and workflows created as part of the R&D efforts for internal use and future reference. 5-2. Contribute to knowledge-sharing initiatives within the SEG team and the organization, including training sessions or workshops on new tools and techniques. 6. Continuous Learning and Innovation: 6-1. Stay up-to-date with emerging technologies, methodologies, and best practices in software development, automation, and customer support. 6-2. Experiment with new technologies or approaches that could benefit the organization, improving both support operations and the product itself. integrations are updated and compatible with new system releases or upgrades. 7. Testing and Validation: 7-1. Test new solutions in real-world environments, ensuring they address customer issues effectively and perform as expected. 7-2. Work with QA and support teams to validate the effectiveness of new tools, solutions, or code changes.

【Position Overview】 The Application Integration Specialist is responsible for designing, implementing, and maintaining integration solutions that enable seamless data exchange and communication between diverse software applications and systems. This role focuses on ensuring interoperability, optimizing workflows, and addressing integration challenges while adhering to security and performance standards. The ideal candidate combines technical expertise with a problem-solving mindset to deliver robust and scalable integration solutions. 【Key Responsibilities】 1. Integration Development and Implementation: 1-1. Design and implement integration workflows, data mappings, and processes to connect software applications. 1-2. Develop and configure integration solutions using APIs, middleware, and third-party tools. 2. Technical Analysis: 2-1. Analyze business and technical requirements to determine the best integration approach. 2-2. Evaluate existing systems to identify integration points and potential challenges. 3. Testing and Troubleshooting: 3-1. Conduct rigorous testing to ensure integration solutions meet functional and performance requirements. 3-2. Diagnose and resolve integration issues, including data mismatches, system conflicts, and connectivity errors. 4. Documentation: 4-1. Create detailed technical documentation, including integration specifications, workflows, and user guides. 4-2. Maintain records of changes and updates to integration configurations. 5. Collaboration and Communication: 5-1. Work closely with software developers, business analysts, and stakeholders to ensure integration solutions meet organizational needs. 5-2. Provide training and support to end-users and technical teams on integration functionalities. 6. Optimization and Maintenance: 6-1. Monitor and optimize integration processes for efficiency and reliability. 6-2. Ensure integrations are updated and compatible with new system releases or upgrades. 7. Security and Compliance: 7-1. Implement security best practices to protect data during transmission and storage. 7-2. Ensure integrations comply with organizational policies, industry standards, and regulatory requirements.