社團法人臺灣遠山呼喚國際貧童教育協會

【捐款人關係維護暨行銷主任/專員】一職主要在維護本協會與其珍貴捐款人之間關係維護與發展，並在這捐款的旅程中擔任優化及執行的角色。此職位結合了捐款前後的規劃包裝、數位溝通執行、行政支援以及協助提升捐款人滿意度和增加公益支持的專案協作。 理想的候選人將具備優秀的換位思考能力、溝通應對能力、Customer Relationship Management (CRM）的實務經驗，以及對創造正面受眾體驗的熱忱度。 主要職務: (20% 客服 + 30% 行銷 + 50% 捐款流程管理) 【捐款人旅程優化】 ● 負責各平台捐款流程的優化和測試。 ● 設計更優質的捐款方案，提升頁面使用者使用之成效，以提高參與度和募款成效。 ● 建立和整合新的第三方捐款管道，包括Line Pay和電信支付等。 【捐款人關係維護】 ● 撰寫並執行捐款人轉換旅程之電子報、簡訊內容。 ● 透過社群媒體、電話和留言互動等多種管道，協助執行與捐款人的客戶服務互動。 ● 協助與捐款收據相關的行政流程。 【募款成效管理】 ● 與募款、行銷和資訊技術團隊合作，確保提供順暢且正面的捐款人體驗。 ● 提供捐款分析報表，以供策略參考。 ● 協助執行以捐款人為中心的專案或活動。 ● 其他主管交代事項 【必要條件】: ● 具備客戶服務或相關職位經驗，並有關係建立的實務經驗。 ● 優秀的人際交往和溝通能力，在所有互動中展現專業。 ● 具備CRM管理系統的操作經驗，包括數據處理、活動執行和報告產出。 ● 具備良好的情緒管理能力，能夠冷靜應對各種情況。 ● 良好的組織和行政管理能力，注重細節。

Calls Over Ridges seeks a seasoned fundraising leader to architect and execute a fundraising strategy for our operations while incubating a high-performing local fundraising team. Ideal Candidate: • A connected fundraiser with proven access to international donors and corporate CSR programs • A builder who thrives in creating systems and mentoring teams • A strategist with a track record of securing multi-year, six-figure+ commitments Key Responsibilities 1. Fundraising Strategy & Execution • Deliver fundraising through institutional grants and corporate partnerships • Leverage and expand existing donor network to secure sustainable funding • Develop Local Team specific fundraising assets (pitch decks, proposals, impact reports) 2. Stakeholder Engagement • Serve as the primary face to high-value donors and institutional partners • Cultivate strategic relationships with international founders, partners and INGOs • Represent COR at key donor forums and networking events 3. Systems & Compliance • Establish fundraising SOPs that meet international compliance standards • Implement donor management systems for pipeline tracking and reporting 4. Local Team Incubation

。例行會計與行政事項執行 。內部出差行政事項執行 。其他行政總務相關事項 【必備條件】 。2 年以上工作經驗。 。擅長文件文書處理。 。擅長使用 Excel／Google Sheet，具資料統整能力。

協助總部 與 海外各個地區 : 1. Leadership & soft skills 教育訓練教案與教材規劃與執行, 並擔任部份課程講師 2. 推動並落實組織價值觀與文化 3. 接班人計劃, 個人發展計劃, 績效管理制度等人才發展相關設計與落實 4. 釐清並依職能架構撰寫/ 修訂工作說明書 5. 協助招募, 與新進同仁入職輔導 6. 實習生方案規劃與輔導 7. 其他因應組織成長人資相關關鍵任務 Assist headquarters and various overseas regions with: Planning and execution of leadership & soft skills training programs and materials, and serving as instructor for some courses Promoting and implementing organizational values and culture Designing and implementing talent development initiatives such as succession planning, individual development plans, and performance management systems Clarifying roles and drafting/revising job descriptions based on competency frameworks Supporting recruitment and onboarding of new employees Planning and mentoring for internship programs Other key HR tasks to support organizational growth

The Project Coordinator/Manager at Calls Over Ridges (COR) headquarters plays a central operational role in overseeing, organizing, and reporting the progress of educational projects managed by local teams. This role is primarily responsible for ensuring that project cycle is systematically managed, that local project managers uphold COR's operational standards, and that accurate, actionable data is available to COR leadership. The Project Coordinator/ Manager also coordinates with the Brand Department to identify and share project insights, event highlights, and individual stories that support COR's communication and marketing efforts. This is a headquarters-based role primarily focused on internal project management, with opportunities for occasional field visits and collaboration with local teams. Key Responsibilities • Project Cycle Oversight Monitor the progress of educational projects managed by local teams, uphold COR headquarters' policies and operational standards, and ensure project execution aligns with organizational goals. • Project Data and Information Management Collect, verify, organize, and maintain all project documentation and data across locations; prepare internal reports summarizing project status, challenges, and successes for leadership review. • Coordination and Cross-Departmental Support Work closely with the Brand Department to extract project information, individual event highlights, and stories from projects that support marketing and communication initiatives; collaborate with other HQ teams (finance, HR) to support seamless project operations. • Quality Assurance and Process Improvement Evaluate local project managers’ reporting and performance, identify areas for support or improvement, and contribute to the continuous strengthening of COR's project management tools, standards, and systems.

主要職責 ● 募款型內容創作與營運： ○ 負責 Facebook、Instagram、LINE、Google 等社群及媒體平台的募款型內容素材 發想、撰寫與發布，直接導向捐款行為。 ○ 撰寫與編輯官網部落格文章，以SEO為優化導向，透過深度內容連結核心價值，並 強化捐款呼籲，提升官網自然流量。 ○ 監測社群數據，分析成效並持續優化內容策略，以提升捐款轉換率。 ● 數位廣告策略與操作： ○ 獨立操作 Meta (Facebook/Instagram) 等社群廣告前後台，執行廣告投放與成效 追蹤，以達成募款目標為首要任務。 ○ 與廣告代理商協作google等媒體操作/執行，確保廣告策略與目標一致，並進行有 效溝通。 ○ 負責捐款人再行銷內容的設計、撰寫與推播，提升捐款人喚回與升級的轉換率。 ● 募款媒體企劃與異業合作： ○ 規劃品牌自媒體的整體策略與廣告內容企劃，將募款訴求融入所有內容。 ○ 協助規劃與執行以募款為導向的外部媒體、KOL 或異業合作專案，拓展品牌影響 力。 ○ 定期分析各內容點擊率與轉換率，提出優化建議。 ● 跨部門協作： ○ 與募款、客服部門密切合作，參與主被動客服經營，了解捐款人需求與回饋。 ○ 與國際團隊協作，分享台灣在地內容成果。