極山股份有限公司

我們是 novium，一間台灣產品設計公司。 品牌精神圍繞著「擁抱挑戰」與「探索未知」的信念。 我們熱衷於創造前所未見的產品，並透過持續的探索與實驗，力求呈現創新且細緻的設計，為顧客提供耳目一新、獨特的選擇。 雖然我們目前的產品重心以筆為主，但 novium 的未來不僅限於此類別。 我們樂於開發所有與品牌理念相契合的產品，並期望每年推出 1–2 款全新設計。 novium 超過 90% 的營收來自海外市場。我們與多國經銷商合作，並自營品牌官網與位於歐洲與北美的 Amazon 商店。自 2018 年推出首款 Hoverpen 以來，營收每年高速成長，累積銷售量已足以堆疊超過 70 座台北 101 大樓！ 在 2024 年，我們更創下了新台幣 2.7 億元的年營收佳績。 品牌的成長來自於多年 DTC（直接面對消費者）銷售的洞察力累積，及與國際經銷商合作共同驗證市場偏好的成果。 自 2021 年開設北美 Amazon 商店以來，該平台已成為我們主要的營收與獲利來源之一。我們對品牌在美國的發展充滿信心，並正在尋找有能力、理念契合的夥伴，一同將台灣設計工藝推向更高的國際舞台。 novium 美國官網： https://noviumdesign.com novium 北美 Amazon 商店： https://reurl.cc/Z9GqAV 執行長跨境電商分享講座： https://youtu.be/SdWXondJ3sg?si=_LAYI2KJyAXg3BgS ● 關於這個職務 我們正在尋找一位熱愛客戶體驗的 Customer Success Specialist。你將成為品牌的聲音，透過電子郵件、社群平台與論壇幫助顧客解決問題、收集反饋，並把洞察轉化成行銷價值。 ● 主要工作 工作內容 電子郵件行銷（30%） 撰寫、排程並優化每月電子報，達到資訊傳遞、吸引用戶與轉換效果 協助管理自動化郵件流程（如歡迎信件、購後郵件、再行銷郵件） 監控績效數據（開信率、CTR、轉換率）並回報團隊 社群媒體（50%） 透過創作高互動內容來提升品牌能見度並引發討論，擴展社群帳號影響力 在社群平台與論壇中與用戶互動，提供有價值的品牌與產品資訊 管理產品寄送以生成 UGC 影片內容並提升曝光度 客戶服務（20%） 以同理心與清晰度回覆客戶來自電子郵件（CRM）與社群的詢問 全程處理訂單問題、退款、保固申請及缺件需求 定期舉辦客戶滿意度調查並分享可行的回饋 將 ROW 訂單銷售資料輸入後端系統，協助 3PL 出貨 建立並優化客服自動化與聊天機器人 ● 任職條件 經驗：2 年以上社群媒體或行銷相關背景，具 D2C 品牌經驗佳 溝通能力：英文書寫清晰友善，能依不同平台調整語氣 技術熟悉度：熟悉郵件平台（如 Klaviyo, Mailchimp）、Zendesk 或類似 CRM，以及社群監測工具 組織能力：能同時處理多項任務而不出錯 團隊合作：能與行銷、產品與營運團隊緊密協作

We are novium, a Taiwan-based product design company. Our brand spirit revolves around embracing challenges and exploring the unknown. We are drawn to the excitement of creating unprecedented products. Through continuous exploration and experimentation, we strive to deliver innovative and refined designs, offering our customers refreshing and unique choices. While our brand's current focus is primarily on pens, novium's future is not limited to this category. We are eager to explore any products that align with our brand philosophy, aiming to launch 1-2 new products each year. Over 90% of novium's sales come from overseas markets. We work with distributors in multiple countries and operate our own website and Amazon stores in Europe and North America. Since launching our first Hoverpen in 2018, our revenue has doubled annually, with enough sales volume to stack over 70 Taipei 101 skyscrapers! In 2024, we achieved a remarkable annual revenue of 270 million TWD. Our brand's growth is driven by insights gained through long-term DTC (Direct-to-Consumer) sales and collaborations with international distributors to validate market preferences. A significant portion of our revenue and profits come from our North American Amazon storefront, launched in 2021. Given this success, we are highly optimistic about the future of our U.S. website. We are seeking capable and like-minded partners to join us in elevating Taiwanese craftsmanship to an even greater global stage. novium U.S. website: https://noviumdesign.com novium North America Amazon Store: https://reurl.cc/Z9GqAV CEO’s Cross-Border E-Commerce Lecture: https://youtu.be/SdWXondJ3sg?si=_LAYI2KJyAXg3BgS ■ About the Role As Growth Marketing Manager at Novium, you will spearhead the creative development for influencer collaborations, digital ad campaigns, and major seasonal promotions. Your work will shape visual and written materials that resonate with our U.S. audience and drive measurable returns. ■ What You’ll Do ● Influencer Campaign Leadership - Develop campaign concepts and themes tailored to U.S. influencers - Collaborate with design and video teams to produce on-brand images and clips - Manage timelines, deliverables, and performance tracking ● Paid-Media Creative Development - Own the creative brief process for Meta and Google ads - Guide asset creation from mock-up to final production - Ensure all visuals and messaging align with Novium’s luxury, space-inspired identity ● Copywriting & Messaging - Craft clear, compelling headlines, taglines, and marketing copy - Provide messaging frameworks that sharpen our customer personas ● Seasonal Sales Campaign Support - Plan and oversee creative materials for Father’s Day, Black Friday, and Xmas - Work with e-commerce to review ROAS, click-through, and conversion metrics and drive post-campaign optimizations ■ Who You Are ● Experience: Minimum 3 years in B2C marketing with a focus on creative campaign execution ● Skills: - Native-level English writing and storytelling - Proficiency in Canva or equivalent - Strong project management and cross-functional collaboration - Creative thinker who can translate concepts into storyboards and visuals ● Nice to Have: - Mandarin proficiency to support coordination - Familiarity with performance-marketing KPIs and reporting