台灣樂天市場股份有限公司

【Responsibilities】 1. Collaborating with product team to refine requirements 2. Engaging in technical design, implementing new features as well as conducting code reviews 3. Refactoring legacy code and managing live system migrations 4. Working with quality and infrastructure teams across various overseas locations 5. Monitoring and troubleshooting live systems 【Requirements】 1. At least 2 years of experience with Java and relational databases. 2. Familiarity with the Spring Framework. 3. Proficient in written and verbal English in a workplace setting 4. Comfortable in development in Linux environment 【Bonus Points】 1. Experienced in refactoring and migration of large-scale legacy systems 2. Fundamental understanding of Docker, Kubernetes, or similar technologies 3. Experience with Redis, RabbitMQ, Junit and MyBatis

日商樂天集團(Rakuten Group)所提供的網路服務, 主要由網路安全防禦部門(CSDD)內的核心資安團隊來確保其資安品質, 其涵蓋性包括SDLC的各個開發階段與公司運作上的整體資訊安全。 身爲台灣樂天資安團隊的資安工程師, 其責任將為確保開發團隊所開發和維護專案的安全性, 並緊密與日本資安團隊一同工作和參與全球性的專案。主要職責將會是找出資安漏洞並回報給開發團隊進行修復. 其他工作項目包含但不限於提供開發設計上的資安諮詢、評估資安解決方案、提供程式開發人員與系統管理員之相關資安教育訓練。 【職務內容】 1. 與日本總部資安團隊一起工作, 共同確保樂天服務的資安品質 2. 針對樂天的服務進行滲透測試與弱點掃描 3. 對新開發項目或既有專案提供安全架構設計或程式碼審查 4. 主動吸收了解資安趨勢, 新聞, 和積極參與相關活動或研究 5. 協助評估和整合商用或開放原始碼資安解決方案 【基本條件】 1. 擁有一年以上的Web滲透測試/弱點掃描相關工作經驗 2. 熟悉OWASP Top 10與其他Web相關的漏洞原理 3. 具有對開發端提供資安諮詢服務的經驗 4. 熟悉弱點掃描相關工具, 例BurpSuite, AppScan, Nessus等 5. 英語聽說讀寫能力中等 【加分條件】 1. 擁有一年以上的Android或iOS APP滲透測試/弱點掃描相關工作經驗 2. 對至少一種網路程式開發語言(PHP, Java, Ruby等)具有程式碼安全審查(Secure Source Code Review)相關經驗 3. 熟悉網路程式和網路相關協定 4. 具有Web或Mobile程式, 甚至相關Web Framework的開發經驗 5. 精通運用弱點掃瞄或滲透測試工具相關經驗, 例如自動化整合或自行開發腳本, 擴充套件等 6. 熟悉使用AWS/Azure/GCP等其中一種Cloud雲端環境 7. 曾經與全球其他國家或時區一同工作的團隊經驗 8. 擁有資安相關證照, 例如CEH, CISSP, OSCP, GWAPT等 9. 懂日文加分, 但非必須 10. 對資安具有熱忱與責任感 【備註】 1. 如一周內曾投遞過本公司職務者切勿再次投遞

In Rakuten Group, the security and safety of the Internet services are guaranteed by the Cyber Security Defense Department (CSDD). CSDD covers all aspects of the System Development Life Cycle (SDLC) and operation security for all the services developed inside Rakuten Group. As a member of CSDD Security Audit Group, you will execute offensive security activities and penetration tests against the wide variety of systems and will be challenged to various projects in different aspect of security while working with other peer engineers. Expected tasks ranging from but not limited to finding security vulnerabilities, writing scripts to automate security tasks, enhance the network security of Rakuten infrastructure, and provide remediation suggestions. You will develop novel attack techniques against new and existing products & deliver high-quality risk reporting outputs for stakeholders across Rakuten group companies. 【Key responsibilities】 •Planning, execution, and quality control of security testing and adversary emulation engagements •Develop attack vectors, conduct reconnaissance, collect open-source intelligence, enumerate target networks and services, develop and execute exploits, and deliver payloads to demonstrate mission impact •Demonstrate the risk, document findings, and provide remediation recommendations and mitigation strategies •Develop and present accurate and comprehensive reports for both non-technical and technical audiences including leadership •Contribute to the development of automated tools and procedures to maximize efficiency in Red Team services •Stay informed of new and emerging adversary TTPs, and evaluate their impact on Rakuten Group. •Support Vulnerability Assessment of Rakuten products (by both manual test & DAST) •Evaluate and integrate security software solutions •Perform technical analysis, testing, or demonstrate the security threats in simple POCs •Support development teams as a technical consultant •Working alongside other engineers and stakeholders to deliver global projects and initiatives 【Mandatory qualifications】 •Minimum 4 years of experience in IT/Information Security related fields •2+ years of experience in Web/Mobile/Network Penetration Testing and/or Vulnerability Assessment •Understanding of the core concepts of web/mobile application and security issues •Proficient in one or more scripting languages, ex: Python, Ruby •Proven knowledge of network and web application protocols •Familiarity and knowledge of Active Directory concepts •Strong teamwork capability in a diverse team environment •Ability to work in a highly diverse environment 【Desired qualifications】 •Experience in Web/Mobile application development •Experience in using major web frameworks •Experience with red teaming and common TTPs (Tactics, Techniques and Procedures) •Experience with at least one major commercial cloud environment •Experience in a diverse workplace, and work well in a team environment •Holder of any security-related certifications, ex: OSCP/OSCE, CISSP •Strong verbal and written communications skill •Strong ownership and sense of responsibility

【Department Overview】 In Rakuten Group, the security and safety of the Internet services are guaranteed by the Cyber Security Defense Department (CSDD). CSDD covers all aspects of the System Development Life Cycle (SDLC) and operation security for all the services developed inside Rakuten Group. 【Key responsibilities】 - Threat Intelligence collection from OSINT (open-source intelligence), proprietary tools, or commercial systems - Threat Intelligence analysis and curation, to produce an accurate, timely, and relevant report for internal customers periodically - Handle TI inquiries from internal customers and conduct investigations using various in-house or 3rd party TI platforms or tools - Tracking of attack campaigns from cybercrime, ransomware, hacktivism and espionage adversary groups using all sources 【Minimum Qualifications】 - Excellent information organization, critical thinking, and TI report technical writing skills in English - General reading proficiency in at least one of Chinese, Korean, Russian, or Japanese - Cybersecurity fundamentals: understanding of type of threats and vulnerabilities, network security, endpoint hacking and information operations - Strong ownership and sense of responsibility. Execute assigned tasks with little supervision, but know when to ask for help 【Preferred Qualifications】 Medium Level: - 3+ years of work experience in IT engineering related fields: system engineer, IT consultants, information security or cybersecurity - Experience/Knowledge of CSIRT, DFIR, SOC workflow, cyber alert triage, malware, APT espionage groups, or MITRE ATT&CK frameworks - Passionate about learning new attack TTP (tactics, techniques, and procedures) and tracking malicious actors’ activities - Ability to understand cultural differences, international, nation and local regulation, and collaborate with other departments or subsidiaries Senior Level: - 5+ years of work experience in Cyber Security / MSSP / Threat Intelligence fields: SOC Analyst, TI Analyst, DFIR Analyst - Independent research and tracking capability on APT campaign, eCrime adversary groups against enterprise CSIRT constituency - Familiar with multiple external TI tools such as VirusTotal Pro, DomainTools, passive DNS, urlscan pro, Maltego, or other TI platforms - Experience in vulnerability / IR coordination - Experience in phishing analysis - Mentorship and development for junior members; hosting training for group subsidiary CSIRT customers - Good social networking skills or a prominent presence in TI or Security Communities 【備註】 投遞時請一併附上全英文履歷word或PDF檔案皆可。

【Key responsibilities】 As one of test engineer, R & R: 1. Work closely with QA manager to design, plan, create, and execute test cases based on the Software Design Specification. 2. Implement automated test cases for both UI and API. 3. Set up automated testing environments, design, and improve automated testing processes. 4. Track test reports (issue/bug reporting). 【Mandatory qualifications】 1. At least 2 years of test engineer experiences. 2. Experienced Java, Junit , TestNG, Selenium, GIT. 3. Good with quality assurance mentality and discipline. 【Desired qualifications】 1. Expertise and versatile in Java, Junit , TestNG, Selenium, GIT. 2. Good sense of logic and communication. 3. Always interesting in new things and willing to learn.

Rakuten Insight Global is seeking a Product Manager to drive new member acquisition and operational initiatives for our online research membership in Taiwan and Hong Kong. You will play a key role in expanding our presence in these markets by implementing effective digital marketing strategies and engaging existing members. 【Responsibilities:】 1. Membership Development & Acquisition (Taiwan/Hong Kong): Execute digital advertising campaigns to efficiently acquire new online research members in Taiwan and Hong Kong. 2. Member Engagement & Retention: Plan and implement effective campaigns to increase user engagement among existing members. 3. Performance Management: Manage budget, track user acquisition, and monitor user activity rates to achieve key performance indicators (KPIs). 4. System & Process Improvement: Drive improvement activities within the scope of member acquisition and engagement, including the business unit side of system development. 5. Innovation & Automation: Promote business improvement through the application of AI and business automation technologies. 【Basic Qualifications:】 Experience: • 3+ years of marketing experience, with a strong focus on digital marketing. • 3+ years of overall work experience. Skills: • Proven ability to plan and execute successful digital advertising campaigns. • Experience in managing budgets and tracking KPIs. • Strong analytical skills to evaluate campaign performance and optimize strategies. • Excellent communication and collaboration skills. Language: • Fluent in English • TOEIC score of 800 or above. 【Bonus Points:】 • Industry Knowledge: Experience in the online research industry. • Membership Management: Experience in membership management programs. • Japanese Language: Business-level Japanese conversation skills. • Professional English Communication: Experience communicating in English as a working professional. 【Additional Notes:】 • This position requires close attention to trends and changes in the Taiwan and Hong Kong markets and adjusting marketing strategies accordingly. • Possess excellent communication and coordination skills, able to collaborate with colleagues from different departments to achieve common goals. • Maintain an open attitude towards new technologies and trends, able to quickly learn and apply them to work

Rakuten Kobo Inc. is seeking a results-oriented HR Generalist to join our Employee Experience team and support our growing Taiwan office. This is a unique opportunity to be the sole HR point of contact in Taiwan, working independently while collaborating with a supportive global HR team. Reporting to the Director, Global Human Resources (based in Canada), you will provide comprehensive HR support to the Taiwan team. This includes managing the annual performance review process, driving employee engagement initiatives, facilitating HR communications, supporting recruitment efforts, coordinating learning & development programs, and providing transactional HR support within a fast-paced, global organization. 【Key Responsibilities:】 • Serve as the primary HR contact for our Taiwan office, partnering closely with the Employee Experience team in Canada. • Build strong, trust-based relationships with employees and managers in Taiwan, as well as stakeholders across our global organization. • Provide day-to-day HR guidance to people managers on a variety of topics, including coaching, performance management, career development, disciplinary actions, and leaves of absence (LOAs). • Conduct internal investigations of employee-related issues in partnership with HR and Legal. • Collaborate with the Talent Management team to manage and support the annual Workday performance review process and identify learning and development opportunities. • Manage and support employee engagement initiatives, including pulse surveys using platforms like Qualtrics and SurveyMonkey. • Provide on-site support for various employee engagement events and activities in Taiwan. • Support internal HR communications and local recruitment. • Maintain up-to-date knowledge of local employment laws and regulations to ensure HR compliance, manage risk, and support audits and reporting processes. • Proactively collaborate with colleagues across our global HR team and Centers of Excellence (COEs) to ensure a coordinated approach to HR service delivery. • Support other HR initiatives, including Diversity & Inclusion (D&I) programs, wellness programs, special projects, and transactional processes, as assigned. • Participate in various committees, such as Health & Safety, Kobo Speaks, Social Committee, and D&I Committee (opportunity to contribute). 【Qualifications】 • 2-4 years of HR experience, preferably in the tech industry. • Post-secondary education in HR or a related field (preferred). • Solid knowledge of HRIS systems, preferably Workday. • Fluency in Mandarin Chinese & English (written and spoken). Japanese language skills an asset. • Experience working in a global organization is an asset. • Demonstrated ability to adapt quickly to changing priorities in a fast-paced environment. • Excellent interpersonal and relationship-building skills. • Proven ability to work both independently and collaboratively within a team and across different time zones. • Ability to maintain the confidentiality of sensitive information. • Strong attention to detail and ability to work with a high sense of urgency.

As our QA Manager - Mechanical Engineering, you will own the quality and reliability of the mechanical aspects of our consumer electronics products. You will leverage your expertise in HALT, ORT, failure analysis, and test planning to develop and implement robust QA processes that proactively identify and resolve potential issues. Your work will directly impact our ability to deliver high-quality, reliable products that exceed customer expectations, collaborating closely with cross-functional teams throughout the product lifecycle. 【Key responsibilities 】 • Develop and Implement QA Strategies: Create and execute comprehensive test plans for mechanical parts to ensure product quality and reliability from New Product Introduction (NPI) through mass production. • Lead HALT and ORT: Oversee Highly Accelerated Life Testing (HALT) and Ongoing Reliability Testing (ORT) to identify product weaknesses and improve durability. • Drive Failure Analysis and CAPA: Conduct root cause analysis of defects and implement Corrective and Preventive Actions (CAPA) to prevent recurrence. • Manage Supplier Quality: Oversee supplier quality assurance processes, including audits, inspections, and improvement initiatives, to ensure consistent component quality. Collaborate with suppliers on DFMEA and PFMEA review activities. • Enhance Product Reliability: Contribute to both "Mechanical Reliability Tests" and "Ongoing Reliability Test" initiatives to enhance product quality and reliability throughout the product lifespan. • Qualify Production Lines: Cooperate with Kobo Mechanical R&D to qualify both enclosure and device production lines. • Ensure Compliance: Maintain compliance with relevant industry standards and certifications (e.g., ISO 9001, CE, FCC, UL). • Champion Continuous Improvement: Drive initiatives to enhance product quality, reduce failure rates, and optimize QA processes. • Monitor and Report Quality Metrics: Track and report on key quality metrics, including defect rates, reliability performance, and customer feedback, to identify areas for improvement. • Oversee Mechanical Part QA: Develop and implement QA plans for mechanical parts, including incoming inspections, dimensional measurements, material analysis, and functional testing. • Provide On-Site Support: Offer on-site support to resolve quality issues during manufacturing and assembly. • Maintain Quality Documentation: Manage the documentation of test procedures, results, and quality standards to ensure traceability and compliance. • Stay Current with Industry Trends: Continuously update knowledge of emerging technologies, testing methodologies, and industry trends to enhance QA processes. 【Preferred Skills and Qualifications】 • Experience with IoT (Internet of Things) devices, smartphones, or tablets. • Proficiency with statistical tools: Process Capability Index (CPK), Minitab/JMP (or Excel equivalent), building control charts, statistical quality control procedures, and analysis/graphics tools for monitoring quality control processes. • Hands-on experience with materials and processes such as injection molding, Mg-Al die-casting, CNC machining, spray paint finishing and IPX-8 mechanical or chemical waterproof requirement. • Knowledge of advanced quality standards such as Six Sigma and Lean Manufacturing principles. • Experience with CAD software (Creo, SolidWorks Simulation, or Catia). • Proven experience working with suppliers in the Asian Pacific region. 【Work Environment】 • This role offers a hybrid work option, with time split between the lab and on-site at vendor facilities. • Some travel to manufacturing facilities or suppliers in Asia is required.

Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to have healthy minds and bodies. We believe in rewarding all our employees with competitive salaries, performance based annual bonuses, stock options and training opportunities. If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us make reading lives better. 【The Role】 Rakuten Kobo in Taiwan is looking for an experienced Hardware/Electrical Engineer Quality Assurance (EE DQA) to join our global Hardware Development Team for eReader Products. The successful candidate will be stationed in Taiwan and works collaboratively with the multidisciplinary team in Toronto R&D Headquarter to liaise, co-develop and follow through the complete Product Development Process from end-to-end with our manufacturers in Asia. You will be responsible for development and execution of test and integration activities for eReader. The role requires you to have a hands-on, motivated and broadly capable electrical & computer engineering knowledge with demonstrated capabilities spanning battery management, touch panel testing & embedded software. The role serves products jointly designed by Rakuten Kobo with our ODM in Taiwan & China. 【Key responsibilities -- What a typical day looks like:】 • Provide specialist capability in the integration, test and debug newly developed eReader from initial prototype through to production. • Create test methods, software scripts to test hardware to support system integration test activities. • Build and deploy instrumented test setups, functional mock ups and lab configurations per test plans. • Execute integration test activities, identify, track and debug critical design issues and work with internal and ODM engineering teams to implement and verify resolutions. • Develop and/or review test plans, create test reports and issue resolution reports. • Participate in internal technical design reviews, work with ODM design teams as well as kobo’s SW team to develop integration and test strategies. • Provide support to manufacturing test strategies and systems, support integration, failure analysis and debug during ramp to mass production

【Key Responsibilities】 1.Market Growth Planning & Execution Develop and implement growth strategies for Southeast Asia, focusing on optimizing KPIs such as new user acquisition, traffic and subscriptions. 2. Local Partnership Development & Co-marketing Lead local co-marketing initiatives and explore opportunities through book fairs, cross-industry partnerships, and other marketing channels. 3. Campaign Localization Coordinate with internal marketing teams to ensure product launches, book fairs, and campaigns are tailored to local market needs. 4. Agency & Distributor Management Regularly review and guide agencies' marketing plans and sales performance, ensuring effective local execution while maintaining brand consistency. 【Qualifications】 1. Market Strategy & Data Analysis: Ability to design growth plans and track/optimize KPIs. 2. Cross-cultural Communication & Collaboration: Strong experience working with multinational teams, local partners, and agencies. 3. Project Management & Execution: Skilled in coordinating stakeholders to ensure smooth project delivery. 4. Partnership Building & Negotiation: Proven ability to develop and maintain long-term strategic collaborations. 【Preferred Qualifications】 1. Regional Market Expertise: Familiarity with Southeast Asian consumer behavior and market dynamics. 2. Digital Marketing Skills: Hands-on experience in social media ads, CRM, and Influencers campaigns.

Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to have healthy minds and bodies. We believe in rewarding all our employees with competitive salaries and training opportunities. If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us make reading lives better. 在樂天 Kobo，我們提供一個輕鬆自在的新創工作環境，在這裡，你將與一群友善且才華洋溢的夥伴們一同打拼。我們的員工在工作與生活平衡的重視程度上給予我們極高的評價。我們深信，唯有身心健康的夥伴，才能激發出源源不絕的創新、創造力與熱情。因此，我們提供具競爭力的薪資以及多元的培訓機會，來回饋每一位夥伴的付出。 如果你正在尋找一個能激發熱情、支持個人與職涯成長的公司，歡迎加入 Kobo，與我們一起讓閱讀更美好！ 【The Role】 We are looking for a Merchandiser (1 year contract) to join Rakuten Kobo Taiwan Content Team. The Merchandiser’s major task is to plan, execute, and manage content campaigns for Malaysia and Singapore to let our customers find their next favorite ebook. Therefore, primary responsibilities include: 1. Drive profitable sales through content campaigns, seasonal promotions, and data-driven merchandising decisions. 2. Employ the full (and growing!) array of reporting tools to inform title placement and selection on site, apps, and marketing materials. 3. Work with internal teams as the key stakeholder and point of contact to ensure flawless execution of campaigns. 4. Work with publishers to execute promotions. 5. Stay abreast of the latest publishing industry trends and upcoming book releases. 6. Stay informed about your competitors’ merchandising strategies. 我們正在尋找一位商品行銷專員(1 年約聘)加入樂天 Kobo 台灣內容團隊。此職位的主要任務是規劃、執行和管理馬來西亞與新加坡的內容行銷活動，幫助我們的顧客找到下一本他們喜愛的電子書。主要工作內容包括： 1. 規劃書展活動、季節性促銷，並根據數據分析做出商品決策，以達成銷售業績目標。 2. 運用各種數據分析工具，將商品呈現在網站、App 和行銷素材中最適合的位置，讓讀者更容易發現。 3. 與內部團隊密切合作，作為主要負責人，確保所有行銷活動都能完美執行。 4. 與出版社合作、提案，並規劃書展、新書優惠等各種促銷活動。 5. 掌握最新出版產業狀況與即將上市的新書資訊。 6. 隨時關注競爭對手的商品行銷策略。 【Minimum Qualifications】 Here’s what you bring to Kobo: 1. A strong passion for books, bookselling, ecommerce and digital reading. Requires 3+ years of experience in publishing, marketing, or e-commerce. 2. Highly detail-oriented with strong project management skills, able to multitask and prioritize in a fast-paced environment while ensuring project quality and achieving goals. 3. Strong analytical skills to understand data to support continuous improvement. 4. Excellent verbal and written communication skills. 5. Fluency in Malay. 6. Familiar with the Malay, Simplified Chinese or English publishing industry. Strong relationship building skills and ability to work flexible hours to facilitate global meetings with Toronto. 7. Passionate self-starter comfortable with ambiguity. 以下是你需要具備的條件： 1. 對書籍、書籍銷售、電子商務和數位閱讀有高度熱忱。需具有3 年以上出版業、行銷，或電子商務相關經驗。 2. 高度注重細節，具備良好的專案管理能力，能在快速變化的環境中同時處理多項任務並排出優先順序，確保專案品質並達成目標。 3. 具備良好的分析能力，能夠理解數據並支持持續改善。 4. 具備優秀的口語和書面溝通能力。 5. 精通馬來語。 6. 熟悉馬來文、簡體中文或英文出版市場。 7. 具備良好的人際關係建立能力，並能接受彈性工作時間，以配合與多倫多總部的全球會議。 8. 積極主動，並能適應不確定性。 【Preferred Qualifications】 1. Have a solid grasp of Microsoft Excel (i.e., vlookup, PivotTable) with the ability to quickly learn new skills as necessary. 2. Specific knowledge of epub and audiobook. 3. Creative, curious, and critical thinker, constantly searching for and tapping into new opportunities to impact. 【加分條件】 1. 具備扎實的 Microsoft Excel 能力（例如：vlookup、PivotTable），並能根據需求快速學習新技能。 2. 具備 EPUB 和有聲書相關產業知識。 3. 具備創造力、好奇心和批判性思維，不斷尋找並利用新的機會來產生影響力。

Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to have healthy minds and bodies. We believe in rewarding all our employees with competitive salaries and training opportunities. If you're looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us make reading lives better. 在樂天 Kobo，我們提供一個輕鬆自在的新創工作環境，在這裡，你將與一群友善且才華洋溢的夥伴們一同打拼。我們的員工在工作與生活平衡的重視程度上給予我們極高的評價。我們深信，唯有身心健康的夥伴，才能激發出源源不絕的創新、創造力與熱情。因此，我們提供具競爭力的薪資以及多元的培訓機會，來回饋每一位夥伴的付出。 如果你正在尋找一個能激發熱情、支持個人與職涯成長的公司，歡迎加入 Kobo，與我們一起讓閱讀更美好！ 【The Role】 We are looking for enthusiastic, patient customer care specialists (1 year contract) with good communication skills to provide excellent service to our users. Therefore, primary responsibilities include: 1. Customer Issue Handling: Respond promptly and professionally to user inquiries regarding platform features, e-book purchases, eReader issues, account management, technical support, and other matters through phone, email, and online chat service. 2. Order and Billing Assistance: Assist customers with order status inquiries, return requests, and related inquiries. 3. Issue Tracking and Resolution: Log user issues and track their progress, submitting them to relevant internal departments (e.g., technical team, content team) when necessary for effective resolution. 4. Information Updates and Maintenance: Stay current on the latest platform features and maintain a timely update of the customer service knowledge base. 5. Customer Complaint Handling and Relationship Maintenance: Handle customer complaints with empathy, proactively resolve disputes, maintain positive customer relationships, and enhance customer satisfaction. 6. Suggestions and Feedback: Collect customer feedback and suggestions to help optimize products and services. 【工作內容】 我們正在尋找熱情、耐心且具備良好溝通能力的客服專員(1 年約聘)，一同為讀者提供卓越的服務。期滿之後，將視能力與業務狀況續聘或以正職任用。 主要工作內容包括： 1. 顧客問題處理： 透過電話、E-mail、線上文字客服等管道，即時且專業的回覆用戶對於平台功能、電子書購買、閱讀器問題、帳戶管理、技術支援等各類諮詢。 2. 訂單與帳務協助： 協助顧客查詢訂單狀態、處理退貨申請及相關疑問。 3. 問題追蹤與解決： 記錄用戶問題並追蹤處理進度，必要時提交內部相關部門（如：技術團隊、內容團隊）以提供有效解決方案。 4. 資訊更新與維護： 熟悉平台最新功能，並即時更新客服知識庫內容。 5. 客訴處理與關係維護： 以同理心處理客訴，積極化解爭議，維護良好顧客關係，提升顧客滿意度。 6. 建議與回饋： 收集顧客意見與建議，協助產品與服務優化。 【Qualifications】 1. At least one year of customer service experience is preferred, with experience in e-book, e-commerce, or online platform customer service preferred. 2. Fluent Chinese listening, speaking, reading, and writing skills, with excellent oral and written communication skills, and basic English writing and communication skills. 3. Familiarity with basic computer operations and Office software. 【基本職能】 1. 具備一年以上客服相關工作經驗者尤佳，具備電子書、電商或網路平台客服經驗者優先考慮。 2. 中文聽說讀寫流利，具備優良的口語表達與書寫能力、基本英文書寫與溝通能力。 3. 熟悉基本電腦操作、Office 文書軟體。 【Preferred Qualifications】 1. Familiarity with mobile phones/tablets, and experience with e-readers is preferred. 2. A strong passion and interest in reading and e-books. 3. Careful, patient, with good logical and editing skills, and a willingness to learn. 4. Can speak Cantonese, Malay, Korean is preferred (optional). 【加分條件】 1. 熟悉手機/平板操作，有使用閱讀器習慣尤佳。 2. 對閱讀、電子書有高度熱情與興趣。 3. 細心、耐心，具備良好邏輯、文字編輯能力佳且樂於學習。 4. 粵語、馬來語、韓語能溝通的僑生或華裔人士(非必要)。

At Rakuten Taiwan Ecosystem Department, we’re looking for an enthusiastic Rakuten Ecosystem intern to join our team and provide creative ideas to help achieve our goals. You will have administrative duties in developing and implementing marketing and brand strategies. As an Ecosystem intern, you will collaborate with multiple marketing team from different industries in all stages of marketing and brand campaigns. This internship will help you acquire interdepartmental communication skills and provide you with knowledge of various marketing strategies. Ultimately, you will gain broad experience in marketing and should be prepared to enter any fast paced work environment. Responsibilities: • Provides administrative support to ensure efficient operation of Ecosystem team. • Perform market analysis and research on competition • Assist in marketing and brand promotional activities (e.g. online and offline) • Help organize marketing and brand events and distribute campaign materials Requirements and skills: • Strong desire to learn along with professional drive • Excellent verbal and written communication skills • Excellent knowledge of MS Office • Current enrollment in BS or Masters degree 【工作內容】 1. 協助參與樂天生態圈的活動規劃與製作，以達成樂天的公司目標。 2. 協助撰寫文案、資料蒐集、繕打及整理會議記錄。 3. 資料建檔、報表製作及行政庶務內容。 4. 其他主管交辦事項。 5. 出差外派：需出差，一年累積時間未定。 【基本條件】 1. 基本文書處理能力。 2. 具有良好的英文或日文能力。 3. 清晰的邏輯思考能力，能細心協助資料整理。 【加分條件】 1. 可長期工讀者優先考慮，請於來信中述明一周可上班天數。 2. 個性細心、積極主動且勇於表達想法，具有責任感及良好的團隊合作能力。 3. 對電商、金融科技、棒球有熱誠。 【備註】 1. 面試前請先了解台灣樂天集團之營業項目。