台灣創先電子有限公司

• To promote our Company's products through tel-service to satisfy customers' needs and contribute to the achievement of the Company's sales and revenue target. • To handle customer's enquiries promptly, accurately and professionally • To promote, up-sell our Company's products • To retain customers through inbound and outbound call • To maximize sales opportunity for each call handled for the achievement of the preset sales target

• 接聽、過濾、轉接來電及留言服務。 • 負責訪客接待及通知。 • 協助處理庶務性行政工作。 • 協助郵務快遞的安排及內部信件收發。 • 一般文書資料處理工作。 • 主管交辦事務。 • Answering, filtering, forwarding calls and message service. • Responsible for visitor reception and notification. • Assist in handling general administrative work. General clerical work. • Distribute and store correspondence (e.g. letters, emails and packages) • Coordinate office management and operations to secure efficiency and compliance to company policies • Perform tasks assigned by the supervisor.

ACCOUNTABILITIES: 1. Performance to Budget 2. Sales revenue Growth 3. Relationship development throughout the customer’s organization. 4. Level of account penetration 5. Future's Value Added Services deployed at customer JOB CONTENT: 1. Meet or exceed program and sales objectives set by sales management. 2. Establish and maintain relationships at al levels within the account (purchasing, materials, finance, and senior management) 3. Strategize with management and establish detailed customer account plans including action plans with Inside Sales to achieve sales targets. 4. Review and work daily sales opportunities to ensure closure. 5. Establish priorities and action plans with Inside Sales to pursue and book lost business at next quote. 6. Review market information and work with various contacts to identify and develop both new and emerging accounts. 7. Develop a clear understanding of customer business: products, services and organization 8. Present RFQ’s with customer to ensure we are communicating our quote strengths and position for last look in final quote award 9. Consistently follow-up on all bidding RFQs. 10. Get involved in all Transfer Business inbound or outbound. 11. Negotiate and close business with customer. 12. Meet commitments made and maintain strong relationships with customers, suppliers and colleagues. 13. Communicate on an on-going basis with Inside Sales to ensure Customer Profile and all activities information is updated. 14. Work with the All OEM future sales teams as needed to ensure Future maximize design efforts in those customers to drive greater penetration in both OEM and EMS customers. COMPETENCIES: 1. Result-oriented; Computer skills; Interpersonal skills; Negotiation abilities; Product knowledge; Team Player 2. Have thorough knowledge of Future Systems (CRM, Associates) and utilize to drive efficient work flow out the customer and back into the organization. 3. Product/technology Knowledge as it relates to our suppliers their competitors and our customer’s applications.

• Work with Outside Sales to develop account plans and strategy to meet or exceed sales target, KPIs and company objectives. Attend Account Reviews as applicable. • Proactively call assigned accounts to solicit new business and build strong relationships with all personnel with buying influence in the customers’ organization. • Ensure knowledge and compliance with all sales SOPS as listed in the Intranet. • Manage the customer’s daily RFQs by processing BG quotes promptly and accurately using Sales Associates quoting tool, respond to Customer and follow up on TURNS and BUY quotes to convert to Orders timely. • Qualify and process BID quotes through SBDU (as assigned) or BG process with timely response to Customer. • Work with Order Entry team on any specific customer requirements for their order entry and PO acknowledgement. Manage the data entry for Shortage buys when urgency requires it. • Manage the commercial business interface with customer and internal departments related Trade Compliance requirements (ECS, CIV, renewals, etc), product documentation such as NCNR and product waivers, Programming First Article Approval. • Act as customer interface to address outstanding issues on orders that are not aligned to the Backlog Management policy (For non-strategy accounts), address Order Rejects and PINs. Elevate to Outside Sales if unresolved timely. • Act as first customer interface on all operational issues e.g. RMA, QA, Credit discrepancy (For all accounts), Expedite and Delivery issues (For non-strategy accounts). Working with appropriate internal departments, coordinate resolving operational service issues for assigned customers.

1. Technical support for Power/Analog product line, including presentation/demo, parts suggestion, troubleshooting, FA clarification. 2. Familiar with multiple Power/Analog architectures and development environments. 3. Work closely with team to promote Power/Analog solutions for target customers. 4. Focused on Power/Analog product line champion & certification.

• Weekly management of the Customer backorder report with a turnaround time of 48 – 72 hours for a complete review. • Work and assist the Sales team in managing their Customer pre & post shipment. • Support and drive the requirements generated by Customer Bond Constraint Report related to fulfillment of bonded parts in their BIM program.(If applicable) • Escalate all their issues or challenges in fulfilling their assigned task to their CSS management in the most appropriate timeline to seek guidance on resolution. • Manage customer’s portal update and customized report if required. • Update customer production change requirement within Future System to optimize inventory planning. • Elevate any potential delivery shortfall to respective sales personnel for awareness and communication.