星展(台灣)商業銀行股份有限公司

★星展儲備幹部計畫Open House招募說明會★將制度、實戰、心法一次打包 帶你看見「從新鮮人到站上跨國金融職涯舞台未來領袖」的每一步 ╭日期：2025/10/2 (四)｜╭時間：17:30-20:00 ╭活動方式：實體+線上直播｜╭實體地點 : 內湖瑞光路 ╭即刻報名: https://104ad.pse.is/839tda \ 實體出席者(限量): 享輕食晚餐 & 贈星巴克咖啡兌換券1張 / ▶活動時程表◀ 17:30~17:40｜Opening and DBS MAP Intro 17:40~18:45｜Business in DBS Taiwan 18:45~20:00｜Coffee Chat with Seniors and MAs 與星展高階主管及MA深度對談，近距離互動了解成長秘訣 ▌想在國際化金融舞台發光發熱？▌ 星展儲備幹部計畫為期12個月的培訓和指導，透過結構化的培訓、承擔具有挑戰性及和影響力的專案，與向資深領導者學習以成為具備獨立問題解決能力和團隊協作精神的未來領袖 ▌說明會亮點▌ ．星展儲備幹部計畫核心架構與培訓資源解析 ．星展各業務發展版圖與佈局策略 ．星展的獨特企業文化與核心價值 ．透過Coffee Chat了解MA們最真實的心路歷程與職涯故事 ▌We Want You▌ ．國內外大學/碩士畢業生 ．不限學科背景 ．兩年以下正職工作經驗 ．英文具TOEIC 800分 以上或同等證明 加入星展儲備幹部計畫，加速你的職涯發展​ 攜手開拓全球視野、激發創新思維、培育跨國企業家精神​

1. 依照客戶需求推薦信用卡產品。 2. 地點很自由，可選擇跑攤駐點、企業團辦-到公司行號辦說明會還是掃街陌開。 3. 提供完整的教育訓練，新手沒關係，有團隊協助，上手很快速。 4. 外商福利好，第一年即享14天年假，讓你兼顧工作與生活。 5. 上班時間不固定，排班、輪休 。

【Business Function】 As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realize their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realize their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you. 【Job Description】 1. 內勤電銷正職業務: 針對優質卡友以電話銷售信貸商品，並提供顧客最新信貸產品訊息 2. 遵照公司規範及作業流程進行產品銷售 3. 顧客問題反應及處理 < 申請流程 > 1.　複製以下DBS官方網站連結，註冊帳號密碼後，點選「線上應徵」進行第二階段申請【信貸電話行銷專員】：https://dbs.taleo.net/careersection/dbs_professional_hires_career_section/jobdetail.ftl?job=2100002R&lang=zh_TW < 注意事項 > 1. 請至以下官方網站連結，點選「線上應徵」並上傳最新版履歷。 2. 您將於24小時內, 收到email -「邀請您完成信貸電話行銷專員」 3. 點選email中「點此開始申請」，進入JIM系統完成線上申請。(建議用Google Chorme瀏覽器)

★星展銀行誠徵【KYC/CDD Team Leader客戶盡職調查作業主管】★ CDD客戶盡職調查作為星展銀行個人金融事業處在洗錢防制的第一道防線，此職位為管理職/帶人主管，歡迎銀行與金融同業，具備客戶盡職調查主管、洗錢防制主管、分行作業主管等經驗者轉戰。 【主要工作職責】 ● 熟悉AML KYC/CDD相關法規及規範, 及執行差異性分析 ● 覆核高風險客戶的相關資料蒐集，並依據銀行內部作業準則覆核CDD表單( Customer Due Diligence Form)。 ● 覆核客戶最新職業及背景。 ● 依據分行回覆之客戶Customer Due Diligence，覆核其合理性及正確性，覆核姓名檢核，交易檢視等客戶風險等級評估 ● 在業務端做決策時，覆核客戶風險評級，有益於維護公司聲譽和保障DBS集團。 ● 規劃CDD MIS資料統整和分析報表，和相關專案支援 ● 配合銀行反洗錢監控中心，覆核客戶資金流向及CDD評估 ● 與銀行法規遵循單位合作，推行並落實台灣之反洗錢監控 ● 協助團隊管理及目標之執行 ● 團隊合作並適時向上呈報相關事項 【徵才期望】 學歷要求：大學以上 其他條件 1. 良好溝通能力與解決問題能力 2. 具管理經驗佳 3. 具備在快速案件壓力下的適應能力 4. 具有5年(含)以上相關AML/ CDD KYC工作經驗並了解洗錢防制相關法規 5. 良好的英文讀寫能力 6. PC skill: Excel Word Powerpoint 7. 證照: 1 .銀行內稽內控證照、2.洗錢防制與打擊資恐專業人員測驗 === 【Key Accountabilities】 ● Review existing clients’ AML risk and Industry sector, client information and other risk relevant factors. ● Be competent and familiar with all AML KYC/CDD policies and guidelines and manage CDD in compliance with the guidelines and policies as well as regulations. ● Perform Gap analysis on relevant AML KYC/CDD policies and regulations. ● Ensure customer Due Diligence on existing client’s Periodic Review/Trigger Review captured in bank system, analysis of accounts and review client information. ● Validate the information within KYC records to ensure completion and accuracy. ● Appropriately assess customer risk rating when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding DBS group ● Assist team in carrying out projects. ● Review negative media from client screening, and escalate where necessary. ● Assist Team head to manage the team on achieving the productivity Goals. ● Able to work effectively with other members of COO Office and ensure that all issues identified are appropriately escalated to management. 【Knowledge /Skills】 ● Strong English written and oral communication skills and problem-solving skills ● Relevant experience with similar responsibilities in a high volume, fast-paced environment and industry systems and platforms ● Relevant five years (above) work experience and understanding of AML KYC regulations ● Understanding of the inter-dependencies of roles within a CDD process and requirements for KYC Record successful completion across relevant client types ● Proficient Microsoft Office user (i.e. Excel, PowerPoint) and project skill, and ability to perform moderately complex queries. ● Be able to work under pressure. ● People management experience is preferred. ● Strong PC skill is required. 【Education / Preferred Qualifications】 ● Bachelor's degree/University degree or equivalent experience ● Proficiency Test for Bank Internal Control and Audit ● CPP,CPI,CFE or CAMS preferred 【Working experience】 ● 5 years and above experiences in Banking Financial Industry field. ● Basic knowledge of Banking, Credit Card, PL, ML, AL Products and Transactions ● Basic knowledge of Regulatory requirement for AML and Sanctions.

★星展銀行誠徵【KYC/CDD Reviewer 客戶盡職調查專員】★ 洗錢防制已是目前國際金融最重視的顯學，CDD/KYC客戶盡職調查作為洗錢防制的第一道防線，是星展非常重視的專業團隊，我們誠摯歡迎有CDD/KYC相關經驗並且對客戶盡職調查/洗錢防制/法治遵循領域專業很有興趣的您加入。 此次招聘的職位是正式職員，最後席次，敬請把握！ 成為星展銀行的正職員工，享有超多元的優質福利，包含14天起跳的年假、生日假、志工假、彈性福利金、員工申購各項金融產品優惠...等，詳情請參考福利說明。 === 【工作內容】 ● 負責高風險客戶的相關資料蒐集，並依據銀行內部作業準則完成CDD表單( Customer Due Diligence Form)。 ● 主動聯繫分行/客戶了解其最新職業及背景。 ● 依據分行回覆之客戶Customer Due Diligence，覆核其合理性及正確性，完成姓名檢核, 交易檢視等客戶風險等級評估 ● 在業務端做決策時，適當地評估客戶風險評級，有益於維護公司聲譽和保障DBS集團。 ● 協助CDD MIS資料統整和分析報表，和相關專案支援 ● 配合反洗錢監控中心，觀察客戶資金流向，並加入CDD評估 ● 與銀行法規遵循單位合作，推行並落實台灣之反洗錢監控 === 【Key Accountabilities】 ● Provide RM with insights into clients’ AML risk and develop an understanding of Industry sector, client information and other risk relevant factors ● Assist in preparation, development, due diligence and approval of the High Risk Customer CDD ● Be competent and familiar with all CDD policies and guidelines and complete CDD in compliance with the guidelines and policies as well as regulations ● Conduct customer Due Diligence on existing client’s Periodic Review/Trigger Review, analysis of accounts and review client information. ● Validate the information within KYC records to ensure completion and accuracy ● Appropriately assess customer risk rating when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding DBS group. ● Process and publish daily MIS for the team and daily reports ● Execute and review negative media from client screening, and escalate where necessary ● Able to work effectively with other members of COO Office and ensure that all issues identified are appropriately escalated to management. ● Able to work under pressure.

【Business Function】 As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realize their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realize their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you. 【Job Description】 1. 依照客戶需求推薦信用卡產品。 2. 地點很自由，可選擇跑攤駐點、企業團辦-到公司辦說明會還是掃街陌開。 3. 提供完整的教育訓練，新手沒關係，有團隊協助，上手很快速。 4. 外商福利好，第一年即享14天年假，讓你兼顧工作與生活。 5. 上班時間不固定，排班、輪休 。 < 申請流程 > 1.　複製以下DBS官方網站連結，註冊帳號密碼後，點選「線上應徵」進行第二階段申請【信用卡業務專員】：https://dbs.taleo.net/careersection/dbs_professional_hires_career_section/jobdetail.ftl?job=230000CU&tz=GMT%2B08%3A00&tzname=Asia%2FTaipei

【Business Function】 As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realize their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realize their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you. 【Job Description】 1. 內勤電銷正職業務: 針對優質卡友以電話銷售信貸商品，並提供顧客最新信貸產品訊息 2. 遵照公司規範及作業流程進行產品銷售 3. 顧客問題反應及處理 【為何要選擇我們？】 ．非常重要！我們有提供完整的新人教育訓練，新手有團隊協助，上手快速 ．保障底薪不倒扣，優於市場水平NT$33,000 up ．新鮮人友善，新人到職後，可選擇前3個月折扣期，更易達標領獎金 ．第一年即享14天年假，讓你兼顧工作與生活 ．4萬元彈性福利金 ．每年度晉升考核機制，努力達成績效決定晉升的調薪幅度 【申請流程】 1.　複製以下DBS官方網站連結，註冊帳號密碼後，點選「線上應徵」進行第二階段申請【信貸電話行銷專員】：https://dbs.taleo.net/careersection/dbs_professional_hires_career_section/jobdetail.ftl?job=2100002R&lang=zh_TW 【注意事項】 1. 請至以下官方網站連結，點選「線上應徵」並上傳最新版履歷。 2. 您將於24小時內, 收到email -「邀請您完成信貸電話行銷專員」 3. 點選email中「點此開始申請」，進入JIM系統完成線上申請。(建議用Google Chorme瀏覽器)

A. 行銷管理及業務推展 • 領導及推動總行核訂的行銷策略，以達成新客團隊整體業績目標。 • 擬定銷售策略及業務計畫以確定及掌握特定的商機。 • 有效利用總分行的銷售資源，輔導並協助獲客經理進行邀約客戶開戶，以達成業績目標。。 • 向業務管理及客戶策略主管反映客户回饋及同業競爭情形並提出建議。 • 確定所有員工依據並完全符合內部政策、標準、準則、規章及主管機關及監理機構所訂定的規章及法規。 B. 人才管理及協助招聘 • 透過有效的招聘、資源規劃及人力調度來確保充分的員工配置，以強化日常銷售及營運生產力。 • 分辨員工的能力差異及缺點，推薦培訓發展計畫並追踪培訓後改進情形。 • 培訓發展及教導個別員工，提高其業績及改善效率。 • 督導員工的日常工作表現並維持員工紀律。 • 與員工保持明確及即時溝通，提供激勵及支持，以鼓勵他們達成目標。 • 建立團隊成員中的信任及士氣，公平地處理員工問題。 C. 客户體驗管理 • 達到在多個客户滿意度調查/追踪計畫中（例如神秘顧客及電話服務調查）的預設滿意度水準。 • 督導員工的日常服務質量及分行的環境，以符合銀行要求的標準。 • 對客戶的特别要求提供快速的回應，確保客户的口頭及當面投訴可以按照内部準則得到即時地處理及解決。 D. 稽核及合規監控 • 確保完全符合内部政策、標準、準則及規章及主管機關及監理機構所訂定的規章及法規。 • 透過領導、教育、監控及有效的補救措施提升分行營運的控制及合規質量。

1. 依照客戶需求推薦信用卡產品。 2. 地點很自由，可選擇跑攤駐點、企業團辦-到公司行號辦說明會還是掃街陌開。 3. 產品資源豐費 : 知名聯名信用卡產品、多元刷卡活動 4. 上班時間不固定，排班制 。 為何要選擇我們？ ．非常重要！我們有提供完整的新人教育訓練，新手有團隊協助，上手快速 ．保障底薪不倒扣，優於市場水平NT$33,000 up (高於同業10%) ．新鮮人友善，新人到職後，可選擇前3個月折扣期，更易達標領獎金 ．第一年即享14天年假，讓你兼顧工作與生活 ．4萬元彈性福利金 ．每年度晉升考核機制，努力達成績效決定晉升的調薪幅度

1. 透過銀行及個人資源, 協助銀行開發新的潛在優質客戶。 2. 提供完整的教育訓練並透過團隊協作，快速學習熟悉銀行相關業務。 3.依據客戶的銀行需求，提供銀行帳戶權益、交易便利性、理財產品知識等方式，協助新開發客戶與銀行建立長期穩定往來關係。 4.透過緊密的團隊合作，提供客戶專業、客製化的服務體驗，滿足其所有銀行相關的需求。 < 注意事項 > 請至DBS官方網站，註冊帳號密碼後，點選「線上應徵」進行第二階段申請 豐盛理財開發專員-Treasures Acquisition Officer https://dbs.taleo.net/careersection/dbs_professional_hires_career_section/jobdetail.ftl?job=230000KO&lang=zh_TW

《Job Duties & Responsibilities》 • Acquire new affluent customers and solicit business opportunities through proactive cross-selling, referrals and personal business connections • Build strong customer relationships and deliver customer-focused solutions to exceed customer expectations and increase the share of customers' wallets • Align actions to customer needs, identify customer needs through financial need analysis / investment profile review, and offer differentiated solutions of banking and wealth management products / services in line with customers’ changing profile and needs • Achieve assigned sales and business targets, and maximize contributions to the revenue of DBS Treasures Private Client • Increase product utilization and penetration by proactively updating customers on the latest product / market information and their account status

Job description - Develop and execute new product / pricing initiative to deliver deposits growth aspiration. - Coordinate and work closely with internal stakeholders to streamline the end-to-end process. - Provide the frontline a clear, relevant and timely product / program launch, and necessary training. - Constantly review, propose actions, and coordinate with key stakeholders to improve product related process for better customer experience delivery. - Responsible for business performance tracking, regulatory reporting, portfolio management, and customer feedback handling. - Work with Marketing, Legal & Compliance for communications development and ensure that particular risks inherent in certain products are fully and clearly explained and all closures comply with regulatory requirement and Group policy.

*本場次活動為徵才說明會，事業群主管親臨分享職缺優勢和發展。當天面試後，三天內通知面談結果 - 金融業全台最大外商銀行 - 在業務這條路的你並不孤單，團隊一起並肩作戰，衝向成功！ - 辦公室氛圍&團隊氣氛佳，在支持性團隊中發展你的事業 - 加入星展銀行，協助客戶選擇最適合的信貸方案，為他們的生活帶來便利與財務上的安心 星展銀行徵才優質職缺: 【信貸電話行銷專員】 (週休二日) 1. 內勤電銷正職業務: 針對優質卡友以電話銷售信貸商品，並提供顧客最新信貸產品訊息 2. 遵照公司規範及作業流程進行產品銷售 3. 顧客問題反應及處理 【信用卡業務專員】(排休) 1. 依照客戶需求推薦信用卡產品。 2. 地點很自由，可選擇跑攤駐點、企業團辦-到公司行號辦說明會還是掃街陌開。 3. 產品資源豐費 : 知名聯名信用卡產品、多元刷卡活動 4. 上班時間不固定，排班制、 輪休。 - 說明會相關資訊如下 ．活動日期：2025年9月19日(五) ．活動時間：上午9:30~中午12:30 ．活動地點：台北市中山區 ．活動內容：公司文化福利介紹、工作職缺介紹、快速面試 ．報名方式 : 104投遞履歷，若報名成功將於活動前兩個工作日寄出活動細節 - 為何要選擇星展 ．保障底薪不倒扣，優於市場水平NT$33,000 up (高於同業10%~15%) ．完整新進人員訓練與回訓課程 ．新人目標可享3個月折扣期，新人更易達標領獎金 ．到職即享 14 天年假 ．4 萬元彈性福利金 ．員工認股計畫，3 年配股25%

Key Responsibilities: Strategy and Planning • Develop and execute the overall strategy for co-brand credit card partnerships. • Identify and evaluate potential partners to expand the co-brand portfolio. • Collaborate with the leadership team to set performance goals and key metrics. Partner Management • Build and nurture strong relationships with co-brand partners to drive mutual growth. • Negotiate terms, contracts, and agreements to ensure a win-win for all parties. • Regularly review program performance and identify opportunities for enhancement. Product Development and Management • Oversee the development and launch of co-branded credit card products. • Work with cross-functional teams (marketing, technology, legal, and compliance) to ensure timely delivery of initiatives. • Ensure product offerings align with customer needs and market trends. Marketing and Customer Engagement • Collaborate with partners and internal marketing teams to design and implement acquisition and retention campaigns. • Monitor customer feedback and behavior to continuously improve product performance. Performance Monitoring and Reporting • Track and analyze KPIs such as activation rates, spends, portfolio health, and profitability. • Prepare detailed performance reports and present insights to senior management. • Identify risks and implement strategies to mitigate them.

Key Responsibilities: Team Leadership & Management: Lead, mentor, and develop a high-performing team of product professionals, fostering a collaborative and results-oriented work environment. This includes setting clear expectations, providing regular feedback, and driving individual and team performance. Product Strategy & Design: Develop and execute the product strategy for 1) installment and cash products, including SBI, LOP, cash advance, for market research, competitive analysis, product ideation, design, and MIS tracking; 2) Credit line management based on customer lifestyle and U rate P&L Management & Financial Accountability: Own the Profit & Loss (P&L) statement for the installment and cash product line, managing revenue, expenses, and profitability. This includes developing and managing budgets, tracking key performance indicators (KPIs), and identifying opportunities for cost optimization and revenue growth. Performance Monitoring & Optimization: Continuously monitor and analyze key performance indicators (KPIs) to assess product performance, identify areas for improvement, and optimize product strategy for maximum impact.

Market Strategy & Analysis: Conduct in-depth market research and competitive analysis, specifically focusing on the co-brand credit card market, to identify opportunities for product innovation and growth. Translate insights into actionable strategies for co-brand card product development and expansion. Co-brand Card Product Marketing & Go-to-Market Strategy: Develop and execute effective marketing campaigns specifically targeting co-brand card acquisition and engagement. This includes creating compelling marketing messaging and promotional materials that leverage partner brand synergies. Co-brand Card Product Development & Management: Contribute to the full product development lifecycle of co-brand credit cards, collaborating with engineering, marketing, sales, legal, compliance, and partner teams. Ensure on-time and on-budget delivery of high-quality co-brand card products. Manage product roadmap and prioritize features. Partner Relationship Management: Cultivate and maintain strong relationships with existing and prospective co-brand partners, aligning on strategic goals, managing expectations, and resolving conflicts. Negotiate agreements and ensure compliance with contractual obligations. Performance Monitoring & Optimization: Track and analyze key performance indicators (KPIs) specifically related to co-brand card performance, including acquisition costs, customer lifetime value, and partner satisfaction. Identify areas for improvement and maximize profitability. Risk & Compliance: Ensure adherence to all relevant regulations and internal policies related to co-brand credit cards, mitigating risk throughout the product lifecycle. -en

Job Summary: The Credit Card Portfolio Instalment Product Specialist will play a vital role in developing and managing the instalment product offerings for our credit card portfolio, ensuring a competitive and attractive proposition for our cardholders. This role requires strong product management skills, a customer-centric approach, and the ability to collaborate effectively with internal and external partners. Key Responsibilities: • Product Strategy & Development: Develop and implement the product strategy for credit card instalment plans, including features, pricing, and marketing strategies. • Product Lifecycle Management: Manage the entire lifecycle of instalment products, from conception and development to launch and ongoing optimization. • Partner Management: Build and maintain strong relationships with key partners. Negotiate favorable terms and ensure smooth collaboration for product execution. • Financial Performance Monitoring: Monitor key performance indicators (KPIs) such as product adoption, customer satisfaction, and profitability to identify areas for improvement. • Competitive Analysis: Conduct thorough market research and competitive analysis to identify opportunities and risks in the instalment product market. • Customer Segmentation: Develop customer segmentation strategies to target specific customer groups with tailored instalment product offerings. • Product Communication & Marketing: Develop marketing and communication strategies to promote instalment products to potential customers.

Product Management: 1.Develop and execute the strategic roadmap for the mass product bank card portfolio, focusing on maximizing market penetration and broad customer appeal. 2.Oversee the overall mass product bank card portfolio performance, proactively identifying and mitigating risks, and implementing strategies to optimize profitability and customer lifetime value across a broad customer base. 3.Lead the end-to-end product development lifecycle for mass product bank card products, from ideation and design to launch and ongoing maintenance. This includes defining product specifications, managing cross-functional teams (Marketing, Technology, Legal, Compliance, Risk), and ensuring timely and efficient delivery within budget for a large-scale product. 4.Leverage market research and customer insights to ensure mass product bank card offerings are aligned with evolving customer needs, market trends, and competitive landscapes. Continuously monitor and analyze product performance, identifying opportunities for enhancement and innovation for the mass market. 5.Drive the product value proposition by clearly articulating and communicating the unique benefits and competitive advantages of the mass product bank card portfolio to target customers and internal stakeholders. 6.Identify and drive internal cross-buy opportunities by collaborating with other banking product teams (e.g., Wealth Management, Deposits, Loans) to create integrated offerings and campaigns that leverage the bank card portfolio to increase customer engagement and deepen customer relationships across the bank. Stakeholder Management & Communication: 1.Build and maintain strong, collaborative relationships with key stakeholders, including internal teams (e.g., Sales, Marketing, Operations, Technology, Wealth Management, Other Banking Products) and senior management. 2.Effectively communicate program performance, strategic initiatives, and risk assessments to senior management through compelling presentations and reports. 3.Proactively manage expectations and resolve conflicts to ensure effective collaboration and project delivery. Performance Measurement & Reporting: 1.Define, track, and analyze key performance indicators (KPIs) to monitor the success of mass product bank card initiatives and product performance (e.g., activation rates, spend, portfolio health, profitability, customer satisfaction across the mass market). 2.Prepare comprehensive performance reports and present insights to senior management, providing data-driven recommendations for optimization and strategic adjustments for the mass product portfolio.

1. 提供既有信貸客戶來電各項貸後諮詢服務、產品解說及關係維護，並適時進行推廣。 2. 各項信貸專案推廣及拓展既有信貸增貸作業

1) 電話聯絡線上服務和客戶關係維護，說明信用卡權益和活動。 2) 客戶來電接聽並處理信用卡挽留。 3) 解決客戶於信用卡商品等相關問題和要求。 4) 公司各項專案外撥活動通知。