Customer Service Respresentative

業務/CS ***Job Description –– The Customer Service Representative utilizing a high energy approach, requires good communication skills. –– The CSR will clearly identify current customer needs for our service and how they can benefit from partnering with us on every shipment. –– Providing excellent customer service is essential in this position. –– Customer Service, industry experience, and some college coursework preferred but not required. ***Duties and Responsibilities: –– Help manage current customer accounts. –– Deal with a high volume of inbound and outbound phone calls. –– Maintain relationships with carriers and customers. –– Provide exceptional customer service to customers and carriers. –– Solve customer and carrier problems and help resolve issues. –– Provide shipment quotes for customers and set up shipments as required by customers. –– Excellent multitasking skills within their work space as well as computer software programs. –– Be a professional representative of our company that other employees look up to. ***Job Requirements: –– High quality written and verbal communication skills –– Good communication both in Chinese & English –– Ability to adapt to changes in the work environment –– Accurate and able to produce quality work –– Dependability –– Problem solver and Proactive team worker –– Ability to work in teams and open to others‘ views –– Show respect toward others with cultural differences –– Office computer software skills –– Ability to apply common sense understanding to carry out instructions ****** 1. 處理客戶訂單，保持與客戶間之聯繫，安排並追蹤客戶出貨資訊 2. 負責海,空運進出口報關之前置作業，並匯整文件提供給OP人員後續相關事宜 3. 與國外代理溝通運費及傳遞客戶運輸需求，異常處理及連繫外站協調跟催貨物 4. 掌握所有出貨資訊，協助業務人員及OP部門之間，扮演重要橋樑及窗口 5. 其他主管交辦事項