Tour Coordinator

About the Role This role is in charge of making quotations, following up offers, daily operation works and completing assignment and reports to supervisor/operation manager. Quotations – Work with sales team closely to make sure quotations to be done correctly and properly Follow-up of offers – Work with sales team closely to get feedback of offers and push for real bookings in return Daily operation works – Ensure all daily operations to be done properly Complete assignment and reports to supervisor/operation manager Key Responsibilities Quotations Gather as much group information as possible (including flight details, group purpose and possible competitions Review itinerary as well as requested service Make proper quotation from system by following all the information and requests. Prepare quote sheets as well as sales sheet Get selling prices from sales team and then send offer letter to agent Daily operation works New group bookings, including series and ad hoc Push confirmation of services, including hotels and ground services Deadline control Revenue/budget control Regular update of sign up pax Communicate with agents, LPICs and HRD people whenever it needs Cancel groups when required and follow up cancellation fee if any Materialize groups when approved by agents and make sure all services to be confirmed properly by due time Change services and follow up confirmation by due time Finalize groups and send out final document to agents Check BIS reports and create invoices Trouble shooting while groups are in the trip Join weekly operation team meeting for information sharing and case study Complete assignment and reports to supervisor/operation manager Internal Communication Clear, open and effective communication with Destination Management Office Operations Collaboration with Sales teams Price and condition negotiations with clients and Destination Management Office To Succeed in the Role, You Should: Be a fast learner, self-motivated and passionate about delivering quality customer service to our clients. Take ownership of own area of responsibility. Highly detail orientated, able to keep deadlines and work under pressure. Team Player, must have good interpersonal and communication skills. Flexible and Solution driven, adaptable in uncertain conditions. Data-driven. Revenue focused and driven to achieve targets. We Are Looking for a Person With: Working Experience 2~3 years working experience of operations At least 1 year working experience in Travel industry, with Europe destinations groups travel operations experience is plus. Experience of operating destination management would be advantage Language skills Mandarin & English: good for both in writing and speaking What We Offer: Interesting and variable full time office job. Fun and supportive international team across countries. Different training and self-development activities. Career development possibilities.