Platinum Lifestyle Consultant | 白金卡生活顧問
- 台北市松山區
- 2年以上
- 高中
This position will provide Lifestyle advice such as Fine Dining, Theatre/Opera recommendations. To assist Card Members with purchasing merchandise, gifts and flowers and fulfilling the most standard to the most extraordinary request of the Premium /Centurion card members. - To offer the Centurion/ Premium Card Member alternatives if their initial request is unable to be fulfilled which will assist the Card Member in their decision-making. Additionally this position will integrate individual Card Members travel requirements (e.g. flights, accommodation, etc) with their Concierge request. - Fulfill all Lifestyle requests, i.e., Fine Dining, Tickets to the Theatre/Opera and sporting events, flowers, limousine transfers, and gift buying and recommendation service, along with the ability to fulfill any specific Card Member requests. All fulfillment’s must be flawless with the best available options offered to the Card Member at all times, maintaining accurate and updated personal Card Member details at all times. - Meet and exceed Card Member expectations, providing them with alternatives when required. Additionally, offering other services to Card Members, e.g. Fine Dining or Limousine services when Card Member books Theatre tickets. - Understanding and using the telephone system (training provided) to optimize service delivery to card members. Meeting agreed service levels for premium card. - Ensure complete and accurate processing of all Lifestyle bookings; including advising Card Members of all third party booking or service fees relevant to their request prior to completing the request. - Work with the travel team to enhance card members travel experience, by integrating concierge requests with their itinerary. - Participate in training programs, e.g. Fine Dining and Theatre inspections to maintain and enhance knowledge. Excellent written and verbal communication skills. Specifically the maturity and experience to communicate effectively with highly demanding customers. 負責提供休閒生活方面的建議，如推薦美食餐廳、劇院演出活動；協助持卡會員選購商品、禮品、花禮，並以最高標準順利達成Premium／Centurion卡會員的各種要求。 - 若因故無法達成Centurion／Premium卡會員原本的要求時，則需提供替代方案以協助持卡會員做出決策。本職務亦需與旅遊顧問一同協助、負責整合個別持卡會員在航班、住宿等各方面的旅遊需求以及禮賓服務。 - 滿足會員在休閒生活方面的各項需求，如美食餐廳訂位、戲劇演出和體育賽事購票、花禮訂購、豪華禮車接送、及禮品選購與推薦等，並竭盡所能達成持卡會員各種特定要求。必須要能隨時提供持卡會員最理想的建議以完美達成各項任務，且隨時掌握持卡會員正確與最新的個人詳細資料。 - 符合且甚至超越持卡會員的期望，並在必要時提供替代方案。另外尚需提供持卡會員其他服務，例如在持卡會員預訂戲劇門票時，一併提供高級餐廳訂位或豪華禮車接送服務。 - 充分了解與使用電話客服系統（公司會提供培訓），並以符合Premium會員卡所需的服務水準，提供持卡會員最佳服務。 - 務必完整並正確地處理所有休閒活動預訂作業，例如在完成持卡會員要求的事項前，應清楚說明第三方預訂或服務所有相關的費用。 - 與旅遊團隊合作，將持卡會員的行程與禮賓服務要求予以整合，以提升其旅遊體驗。 - 具備優異的書面和口語溝通技巧，尤其需具備能與高標準且仔細的的顧客有效溝通的成熟度和經驗。