Air Import Customer Service_桃園

• Ensure smooth and timely freight process flow • Ensure accurate and timely data entry into our operational system • Track and Trace Air Import files and reporting • Ensure accurate and timely client and Service Providers billing • Interact with our customers in arranging their international shipments, meeting customer service standards • Meet compliance at all times with internal and external regulations in accordance with government regulations • Understand department process flow, looking for best practices to improve operational efficiency and productivity • Ensure all customers standard operating procedures are in place and updated • Meet KPI standards in accordance with the Company’s procedure • Overseas communications, timely responses to emails and requests (internal and external) • To update customer inquiry timely and professionally • To participate in operational process enhancement initiative