D09-28 Technical Support Engineer - Scanner (Zhubei)

Introduction: • We are looking for talented candidate who is experienced in working with people from multi-discipline engineering sector to deal with product issue that take place during a full product life cycle. • You will become team member of DSC product engineering team, your responsibility is to demonstrate your engineering knowledge to interpret request into task package and cowork with design engineers to come up with plans to resolve any requirements for product sustaining. • You will be working in an international working environment. We expect the candidate is fluent in English, with mature communication and teamwork skill for better efficiency. • This position will have a chance to take over the role as team lead of product engineering depends on his/she's leadership. Mission: • You will be cooperating with engineering team to perform trouble shooting, technical support and process improvements to secure production output and product quality as 1st line representative. • Demonstrate your leadership and expertise to define and distribute working package with efficient communication skill. Come up with delivery schedule of solutions by cooperate with design engineers for issues and request escalated by any production activity. • You'll be the representative for engineering team to join the meeting with external stakeholders to clarify, summarize the request and interpret into preliminary action plan for design engineer. • You will be involved in CIP, NPI, PCN project for delivering new solutions and feature. Take the responsibility to draft and publish technical document to relevant stakeholders. • Strong mindset and experience of risk assessment, cost evaluation and cross function cooperation. Minimum qualification: • Possess strong sense of PLM (Product life cycle management) with knowledge of ERP - Enterprise resource planning PDM - Product Data Management DIR - Document information record PCN - Product change notification ECR - Engineering change request • Good concept of the construction of technical document for PCN and instruction of installation. • Experience of being involved in a product manufacturing cycle. Familiar with way of work of procurement and production control. • Expertise in Microsoft office or relevant application for managing project or working package. • Fluent in English listening, speaking and writing. • More than 3 years working experience.