Cartier_Sales Associate 卡地亞專賣店銷售顧問 (台北)

主要職責 • 成為我們的品牌大使，讓顧客感受美好，舒適和愉快的購物體驗； • 達成及提升個人及店舖銷售目標； • 為顧客提供優質的客戶服務； • 用心了解顧客的真正需要，向顧客給予建議選擇最合適、喜歡和需要的作品； • 確保店舖門面作品展示及陳列符合公司訂定標準。 必備條件: • 具高級奢侈品零售經驗，倘有珠寶及鍾錶經驗者優先； • 良好的溝通能力以及專業的銷售技巧； • 具開朗、主動、積極、正面及專業的性格及工作態度； • 具團隊精神，良好的人際關係和溝通技巧； • 能以顧客的優質購物體驗和店舖銷售為目標； • 須配合店鋪輪班需求，包含周末假日上班，行銷活動等安排 OBJECTIVE/MISSION • As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique. KEY RESPONSIBILITIES Sales Achievement: • Consistently achieve and/or exceed the monthly sales target, as directed by management. • Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client • Adapt approach according to the client needs and motivations • Negotiate and handle objections with ease • Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience • Remain current on industry news and competitor Client Relationship Management: • Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects • Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available • Appropriately resolve client issues/concerns and escalate as needed to Management • Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking Daily Boutique Operations: • Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique • Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues • Assist in the merchandising and daily maintenance of displays and back-stock • Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit • Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)