Application Engineer (CMM)_IQS

Division: Industrial Quality Solutions To provide applications support and metrology services tasks, such as product demo, contract measurement, training, programming, Turnkey projects, troubleshooting (via helpdesk, repairs, measurement tasks). Providing technical support to Sales Managers in development of new business, and ongoing support of the current install base, predominantly in the industrial/manufacturing Sector. This is a customer-facing role whose purpose is to help increase customer satisfaction, market share, brand strength, and success of Carl Zeiss in the Industrial Solutions Group, which encompasses both Industrial Metrology, and Industrial Microscopy business segments. Main Tasks / 主要任務 • Support and provide customer demonstrations • Support of field sales with the latest expert technical and applications knowledge, including technical discussions, tender preparation, and customer presentations. • Provide software support (incl. helpdesk, installation, configuration), onsite application support and training to customers • Contract programming/measurement using CZ Software and hardware • Commercial awareness & Promotion of aftermarket offerings including contract measurement, training, and applications support. • Ensure high level of customer satisfaction, manage customer escalation processes to maintain effective working relationships with customers. • Project Programming and Turnkey solutions of customer components • Adhere to company H&S policy & procedures and processes. • Act as a brand ambassador for ZEISS