Job Description
• Perform Technical Field Service activities
-Installation and commissioning of equipment
-Troubleshooting, repair, and maintenance
-Escalation support
-User Training / Customer Training
-Providing sales support
-All necessary reporting as per company policy
• Ensure customer satisfaction and efficient service support
• Customer Service / Support as well as issue resolution; ensure open service issues are closed out promptly
• Provision of Demo Products maintenance to ensure excellent product performance in all demonstrations
• Participation in-service training (both internal and external training)
• Report to the Manager / Factory on any product issues experienced, such as standards of production, qual-ity, and safety of the product range
• Liaison work involving spare parts ordering, shipment, installation, and after-sales service, which interact between sales, logistics, customers, and application specialists, etc.
• Provision of follow-up support to customers after equipment installation to ensure smooth completion of the contract
• Provision of technical sales assistance in product configuration selection, inclusive of software and hard-ware recommendations
• Promotion of Service Agreements and AfterSales business opportunities
• To take the initiative in updating one’s own product & technical knowledge by attending training programs organized by the Company and through discussions
• Any other duties and responsibilities as assigned by the management.