【薪資 $47K 起】賓客服務經理 Guest Service Manager

Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition. Individual must be friendly, enjoy learning new things and working in a team environment. Must be flexible, willing to work smart, get along well with others and have the passion to go the extra mile to surprise and delight our guests. As part of the Indigo Team, individual may work in other areas of the hotel and may be trained to perform tasks and act in a secondary roll in support of our commitment to providing Inspired Service. At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. • Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident. • Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on. • Be original by building connections with our guests and being imaginative to create memorable experiences. DUTIES AND RESPONSIBILITIES • Reports directly to and communicates with the Assistant Front Office Manager on all pertinent matters affecting guest service and hotel operations • Provides functional assistance and direction to all departments • Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel • Supports and assists Front Office personnel and all departments at peak periods • Ensures VIPs and priority club guests receive special attention • Inspects front office and back of house regularly for cleanliness • Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff • Promotes inter-hotel sales and in-house facilities • Checks billing instructions and monitors guest credit • Analyses the rate variance report to ensure rooms revenue control • Takes action with the Property Management Systems (PMS) in emergency situation • Fully conversant with all hotel emergency procedures • Ensure working of all Front Office Policies and Procedures when night staff