Issue Triage Engineer (C++) (工作地點: 新店)

Resbonsibilities -Be the Technical Gatekeeper: Analyze, troubleshoot, and reproduce issues reported by our partners using their provided logs and our source code. - Deep Dive into Code: Leverage your strong C++ background to understand code behavior and pinpoint potential root causes of reported problems. Linux : Utilize your expertise in Linux operations and scripting (especially Bash/Shell scripting) to automate triage tasks, analyze system behavior, and streamline workflows. - Prioritization : Accurately triage and prioritize incoming issues based on their severity, impact, and strategic importance. - Collaborate and Communicate: Act as a crucial liaison between external partners and internal engineering teams, effectively communicating technical details and coordinating efforts to drive issue resolution. - Document Everything: Maintain clear and concise documentation of issue analysis, reproduction steps, and resolution progress. Requirement and skills - Strong C++ Skills: Proven experience with C++ development and debugging. - Linux : In-depth knowledge of common Linux commands, system administration, and network fundamentals. - Scripting : Proficiency in writing and maintaining Linux shell scripts (e.g., Bash) to automate tasks and gather data. - Version Control Expert: Solid understanding and practical experience with Git for source code management. - Analytical Mindset: Exceptional problem-solving skills with the ability to analyze complex logs and source code to diagnose issues. - Reproduction Master: Demonstrated ability to accurately reproduce reported issues based on provided descriptions and data. - Excellent Communicator: Strong written and verbal communication skills, capable of explaining technical concepts clearly to both technical and non-technical audiences. - Customer-Focused: A genuine desire to help partners and ensure their success. Bonus Points If You Have: - Experience with other programming languages relevant to system-level development. - Familiarity with various debugging tools and techniques. •Previous experience in a customer-facing technical support or issue management role.